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The Forrester Wave - CRM Suites Customer Service Solutions

White Paper Published By: SAP
SAP
Published:  Mar 25, 2011
Type:  White Paper
Length:  27 pages

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having “the most complete customer service solutions.



Tags : 
customer service solutions, crm suites customer service solutions, crm suites