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Close the Multi-Channel Customer Experience Gap

White Paper Published By: Tealeaf
Tealeaf
Published:  Mar 31, 2011
Type:  White Paper
Length:  13 pages

No matter how well you perform in a single channel, your customers will quickly lose patience if they cannot move smoothly across channels. Particularly for businesses with complex business processes and those that want to differentiate based on high-touch customer service, closing the multi-channel customer experience gap is essential to improving the overall customer experience. In this whitepaper we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business.



Tags : 
customer service optimization, customer experience gap, john dawes, tealeaf, multi-channel customer experience, crm solutions/software, customer experience/engagement