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Using Cloud Communications for a Competitive Advantage

Webinar Published By: Frost and Sullivan
Frost and Sullivan
Published:  Jun 24, 2013
Type:  Webinar

Businesses are adopting sophisticated multichannel enterprise communications solutions, such as unified communications (UC), to improve employee collaboration and customer care and to support a virtual workplace with multiple remote sites and home-based and mobile employees. But deploying and managing these rapidly evolving technologies on the premises is costly and requires a sophisticated IT skill set. Furthermore, premises-based investments present technology obsolescence risks and lack the flexibility to handle shifting capacity requirements. These issues take away from a company's ability to focus on its core business.

A cloud solution can deliver the benefits of UC and support changing workforce environments without the cost of implementing and managing premises infrastructure. Significant technology advancements enable cloud communications providers to deliver service quality and reliability that meet stringent customer requirements. Advanced web-based tools empower internal IT staff, management, and even individual users of cloud communications to control features and settings and view call analytics.

Learn how cloud communications can help you address key business objectives, such as:

  • Much higher call quality along with better internal and external customer service
  • Lowered communications costs and consistent OPEX spending
  • Significantly reduced IT department's telecommunications workload

This eBroadcast will provide you an update on the cloud UC and customer care markets. We will also discuss some of the specific benefits of cloud communications and will recommend strategies for selecting the right cloud solution and provider.

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Tags : 
cloud communications, unified communications, customer service, customer care