> SurveyMonkey > [ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine
 

[ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine

Webinar Published By: SurveyMonkey
SurveyMonkey
Published:  Oct 26, 2015
Type:  Webinar

97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.

But simply collecting data and insights isn’t enough. That’s why you need a smart approach to your organization’s day-to-day ops to make real business improvements and decisions. We’ll show you how in 4 easy steps. 

Watch our 40-minute webinar to learn how to:

  • Ask questions that yield actionable data
  • Scale follow-up actions and improvements
  • Analyze survey data and get key metrics
  • Close the loop by turning data into action

Speakers:


Jeffrey Coleman 
Director of Customer Success, SurveyMonkey 



Sheila Grady
Senior Manager, Marketing Communications, SurveyMonkey 


Fill out the form to watch the webinar!




Tags : 
surveymonkey, salesforce, sfdc, service, customer experience, customer care, reputation, emerging marketing, social media, advertising agencies, internet marketing, crm & customer care, e-commerce, traditional marketing, sales