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The Secret to Better Chatbot Experiences: Why Knowledge Management is the Essential Component

White Paper Published By: MindTouch
MindTouch
Published:  Mar 08, 2019
Type:  White Paper
Length:  5 pages

Better with knowledge management

To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.



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