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Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

White Paper Published By: Five9
Five9
Published:  Jun 14, 2019
Type:  White Paper
Length:  6 pages

Today’s consumers are loyal not to organizations, but to the experience they have – moment by moment – with an organization. That means loyalty is always based on the present experience.

Dimension Data reports that 88 percent of companies believe customer experience (CX) is a competitive differentiator.

At the forefront of this is customer care.



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