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How to deliver epic CX with today’s ‘behind the scenes’ bots

White Paper Published By: ttec
ttec
Published:  Jul 24, 2019
Type:  White Paper
Length:  2 pages

Artificial Intelligence (AI) has officially entered the (contact center) building. However, it’s not in the way most media reports predicted. Instead of replacing human associates, virtual associates are collaborating with them to work faster and more efficiently, and the hybrid duos are wowing customers worldwide.



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