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Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Arup Headquarters: London, England Users: 13,500 Objective: Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with nextgen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary. Solution: Cisco Umbrella, Cisco Umbrella Investigate & Cisco AMP for Endpoints Impact: • Substantially reduced administrative time • Accelerated response and remediation process • Increased performance of cloud applications • Reduced time to investigate
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Threat actors increasingly look toward illicit cryptomining as an easy source of income. Cryptomining is the production of virtual currency, also known as cryptocurrency, such as Bitcoin and Monero. It comes at the expense of system performance and power consumption. Moreover, threat actors are infiltrating networks to use their victims’ computer resources to do this work for them. In this white paper, you will learn how to defend your organization from illicit cryptomining with the Cisco® security portfolio.
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Cisco Umbrella EMEA
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
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Genesys
Published By: Jamf     Published Date: Feb 25, 2019
While PCs have historically dominated the workplace, that may not be the case for much longer. Apple devices have experienced explosive growth in recent years, rising 128 percent since 20101. This growth has been attributed to a number of factors including: lower total cost of ownership, improved security, improved productivity and user preference1.
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Jamf
Published By: Jamf     Published Date: Feb 25, 2019
At a time when organizations are being asked to do more with less, these deployment changes couldn’t come at a better time. By centralizing Mac provisioning activities in the cloud and decentralizing the hardware deployment, you can efficiently set up, manage and re-provision Macs without ever physically touching them. Ready to step into the brave new world of provisioning? With Jamf Pro, you will be.
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Jamf
Published By: Jamf     Published Date: Feb 25, 2019
Is your organization receiving an influx of Apple devices? Ready to move away from hands-on, time-consuming imaging practices? Or maybe you’re the only person responsible for deploying your entire fleet of Apple devices and you need a more efficient way of doing so? Either way, you’ve come to the right place.
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Jamf
Published By: OC Tanner     Published Date: Feb 21, 2019
The workplace is constantly evolving. As we approach 2019, major shifts in the work environment will continue to affect the ways companies do business. New research from the 2018 Global Culture Study uncovers 5 big culture trends for 2019. Companies that are looking to attract, engage, and retain top talent should anticipate and leverage these trends to create workplaces where employees thrive. Check out the five latest culture trends and how you can prepare for them.
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OC Tanner
Published By: Anaplan     Published Date: Mar 12, 2019
In this paper, learn how Tata Steel Europe achieved 2-3x faster and more efficient planning Tata Steel Europe (TSE) knew they wanted to connect supply chain processes to the rest of the business—and that required a true platform. “The deciding factor was the robust nature of Anaplan’s platform. It is not just a planning solution for supply chain planning experts,” said Ardy Duwel, Head of Commercial Projects Office at TSE. “We wanted something that would scale to meet the needs of our planning professionals while bringing the rest of our business into the planning process."
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Anaplan
Published By: Anaplan     Published Date: Mar 12, 2019
In this paper, learn how Tata Steel Europe achieved 2-3x faster and more efficient planning Tata Steel Europe (TSE) knew they wanted to connect supply chain processes to the rest of the business—and that required a true platform. “The deciding factor was the robust nature of Anaplan’s platform. It is not just a planning solution for supply chain planning experts,” said Ardy Duwel, Head of Commercial Projects Office at TSE. “We wanted something that would scale to meet the needs of our planning professionals while bringing the rest of our business into the planning process."
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Anaplan
Published By: HireVue     Published Date: Mar 01, 2019
Time to fill has nearly doubled in the last 10 years. Fewer candidates are on the market, and those that are don’t stay there long. Imagine if you could achieve same day hiring - a zero day time to fill. IN THIS EBOOK, YOU'LL LEARN: • How to achieve a zero day time to fill, filling requisitions the same day they open • Why you don’t need to sacrifice hiring speed for new hire quality • The simple tech stack that empowers same day hiring • How to earn the necessary buy-in from hiring managers • You’ll also see this approach in action at two different companies, and how they achieved a zero day time to fill. Download the free eBook now
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HireVue
Published By: HireVue     Published Date: Mar 05, 2019
The AI-in-recruiting space has exploded, leaving many recruiting leaders feeling overwhelmed and poorly qualified to evaluate vendors. Our AI Buying Guide is designed to help TA leaders cut through the hype and misinformation that surrounds artificial intelligence, and make highly qualified, informed buying decisions. YOU’LL LEARN: • What AI is, and what makes it different from previous technological innovations • Why different types of organizations see different levels of success with AI - and how to prep yours to maximize the impact • How to evaluate vendors across the 3 steps of the buying process • How to build a rock-solid business case for AI-driven recruiting technology Download the guide now.
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HireVue
Published By: Google Apigee     Published Date: Mar 05, 2019
API monetization is a key way to unlock value from your API programs and increase API adoption. Monetization enables API providers to reach beyond current business models, scale API programs, and open new opportunities with customers, developers, and partners. Google Cloud’s new eBook, Maximizing the Business Value of Digital Assets Through API Monetization, maximizing the business value of digital assets via API monetization. Read the real-use cases and learn about best practices to realize additional value from your API products. Explore how to generate revenue from API products and grow API programs with field-tested best practices, real-world use cases and a checklist to help your team get started. What's Inside? ? Field-tested best practices ? Real-world use case: Telstra ? API monetization checklist
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Google Apigee
Published By: Google Apigee     Published Date: Mar 06, 2019
Inside the API Product Mindset APIs expose data or functionality for use by applications and developers, which means they allow access to a business’s valuable digital assets—and thus to the heart of the business itself. Vulnerable APIs can expose a business’s core data and services to a variety of threats. Therefore, API security should be of paramount importance to any enterprise that exposes digital assets. Google Cloud’s new eBook, Building and Managing Secure APIs, takes a deeper look at the do’s and don’ts of enterprise API security. Explore how to design secure, easy-to-use APIs with field-tested best practices, real-world use cases and a checklist to help your team get started. What's Inside? ? Field-tested best practices ? Real-world use cases ? API monetization checklist
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Google Apigee
Published By: Google Apigee     Published Date: Mar 12, 2019
APIs have become the de facto standard for building and connecting modern applications, so any degradation in API performance can have an adverse impact on customer experience, brand value and revenue. Google Cloud’s new eBook, Optimizing API Programs with Monitoring and Analytics, takes a detailed look at the benefits of using API monitoring and analytics technology to optimize your API programs and digital strategies. Explore how to deliver a seamless and connected experience for customers, partners, and employees. What's inside? -Field-tested best practices -Real-world use cases -An API monitoring and analytics checklist
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Google Apigee
Published By: TIBCO Software     Published Date: Feb 26, 2019
Digital Transformation of America's largest family controlled financial services institution with a history dating back to three generations. Learn how the role of data changed at the bank during a continued evolution of customer experience. First Citizens Bank has been using TIBCO's integration and advanced analytics technology to provide a seamless, consistent, customer self-service experience, to tackle fraud, or to provide more accurate and proactive financial services.
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financial services, digital transformation, banking, fraud
    
TIBCO Software
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Most of the public and its public safety professionals live and work in a digital world of mobile devices instant connectivity, and geo-location. This one powerful fact, is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors. Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices. Download this whitepaper today to find out how Fujitsu can help your organisation today. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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business solutions, integrated management, public sector
    
Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting– a new, frictionless collaboration among agencies, departments, and vendor partners. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize the benefits are within reach. Find out how by downloading today! Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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smart mobility, technology solutions, integrated management
    
Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Most of the public and its public safety professionals live and work in a digital world of mobile devices, instant connectivity, and geo-location. This one powerful fact is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors. Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices.1 With the help of advanced technologies, citizens and trusted partners, agencies are: Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting — a new, frictionless collaboration among agencies, departments, and vendor partners.1 Ideally, public safety professionals are already fitted with the latest smartphones, laptops, and tablets to receive targeted information about situations, individuals, and locations before they respond. However, when police, fire, EMT, first responders, and even utility companies can communicate and share data via secure channels, the severity and length of incidents may be lessened, and lives can be saved. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize
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Fujitsu America, Inc.
Published By: PGi     Published Date: Feb 01, 2019
The tools we use to make business collaboration clear, fast, efficient and profitable continue to evolve. Does your solution garner sighs and eyerolls? It may be time to reimagine the classic tools you’ve relied on and explore the many ways that the right solution plays a crucial role in achieving your organization’s objectives. This white paper reveals how platform user experience and user interface impact business collaboration, and ways you can better empower your workforce with seamless meeting experiences. Check it out now!
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PGi
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