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Published By: IBM UK&Ireland     Published Date: Nov 14, 2017
Our inclusion criteria for this Magic Quadrant emphasize the financial wherewithal of the digital commerce vendors as well as the robustness of their digital commerce platforms, most of which enable large volumes of buying transactions and significant levels of digital commerce GMV revenue. Many platforms support the needs of multiple industries and multiple regions, if not offer global support.
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magic quadrant, digital, commerce, gmv, vendors, ibm
    
IBM UK&Ireland
Published By: IBM     Published Date: Jun 16, 2015
Interactive guide to provide insights on the key actions to take to take to safeguard your reputation by security and resilience investments.
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it risk management, compliance requirements, it risk management strategies, it solutions, security breach, hacker vulnerability, risk management tools
    
IBM
Published By: IBM     Published Date: Oct 13, 2016
Smart on-line transaction processing systems will be able to leverage transactions and big data analytics on-demand, on an event-driven basis and in real-time for competitive advantage. Download to learn how!
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big data, operational decision making, transaction data
    
IBM
Published By: IBM     Published Date: Jan 18, 2017
The synergy between predictive analytics and decision optimization is critical to good decision making. Predictive analytics offers insights into likely future scenarios, and decision optimization prescribes best-action recommendations for how to respond to those scenarios given your business goals, business dynamics, and potential tradeoffs or consequences. Together, predictive analytics and decision optimization provide organizations with the ability to turn insight into action—and action into positive outcomes. In this white paper, you’ll gain a better understanding of: The difference between predictive and prescriptive analytics How predictive and prescriptive actions complement one another to help you achieve optimized business decisions IBM’s approach to creating a powerful end-to-end decision management system
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ibm, predictive analytics, decision optimization, synergy, decision making, business goals, prescriptive analytics, decision management
    
IBM
Published By: Optimizely     Published Date: Apr 06, 2018
We live in the age of the consumer. Across touchpoints, customer expectations for digital interactions and brand experiences are evolving. Today, it is critical for organizations to deliver high-performing, personalized encounters across the customer journey. To drive innovation and stay competitive, organizations need to reorient towards the customer—which means being able to understand their needs, adapt to their expectations, and quickly make improvements. But pinpointing where to make iterations across your tactics and digital entities like websites and landing pages can be a difficult task—especially in today’s multi-touch environment.
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Welcome to the conversion best practices toolkit from Optimizely! You’re already one step closer to delivering meaningful digital experiences and turning prospects into customers. In an increasingly competitive landscape where customers demand more from their digital interactions with companies across a growing number of communication channels, customer acquisition can be a big challenge. In this toolkit, you’ll find a variety of resources aimed at helping you identify conversion optimization opportunities and acquire new customers with greater efficiency.
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers. Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better. By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth. Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
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Optimizely
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
Nordics based financial company had challenges in migrating the old legacy network design to Cisco ACI for a new Datacentre. Also it did not had service overview and CMDB to support 150 business services transition. LTI leveraged and implemented several ServiceNow modules, customised 100 odd patterns for 150 business services and executed extensive integration of 25 legacy systems. These transactions and implementation helped in easy cost computation for new business expansions ii. Benefits 1. 25% reduction in DC migration time by creating business service oriented move groups 2. Accurate costing of each business service for replication in new regions/geographies
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
Published By: WNS     Published Date: Jun 21, 2017
The US retail industry has had an interesting holiday season, marked by high expectations, volatility and distractions, and a reassuringly strong end. While it saw high sales growth - a 4 percent growth over last year, the best in some time - the results have not brought cheer all around. In many respects, the 2016 holiday sales data emphasizes the disruption patterns impacting the retail industry, and validates several predictions about the changing face of retail. Online and mobile sales continue to grow unabated, at 17 and 44 percent respectively, while in-store traffic saw the highest decline in two years. While none of this is surprising in itself, it helps to highlight the role omni-channel retail will play in the coming years.
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retail industry, online sales, mobile sales, analysis, store traffic, branding
    
WNS
Published By: AppDynamics     Published Date: Sep 20, 2017
Performance testing has always been about ensuring the scalability of a software application. Until the arrival of the first performance test automation solutions in the late 90’s, performance testing was a manual process that was difficult, if not impossible, to test in a consistent and reliable fashion. The arrival of these new tool sets suddenly allowed software testers to turn discrete user actions into scripts that could be combined and replayed as test scenarios. Solving the consistency and reliability challenge, software testers could now repeat the same test on demand while reinforcing and imposing some new requirements.
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cloud, apm, performance testing, support, integration, aws
    
AppDynamics
Published By: AppDynamics     Published Date: Sep 20, 2017
A microservice architecture provides benefits in the areas of service isolation and deployment as well as independent scalability. These benefits lead to more rapid release cycles and better use of available resources. But a microservice architecture also presents a host of new challenges in both deployment as well as performance management. The benefits to microservices far outweigh their challenges and, by identifying them early, you can plan for and ensure that your adoption of a microservices architecture goes smoothly.
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microservice, management, business transactions, hybrid cloud, docker, environment
    
AppDynamics
Published By: TriNet     Published Date: Jul 28, 2015
This white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.
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human capital plan, talent development, human capital issues, customer experience improvement, employee training management, employee retention, customer recommendation, customer impressions, customer retention
    
TriNet
Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
This report examines the interactions of malware ecosystems, including user behavior and hosting sites and offers effective defensive strategies
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blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats, application performance monitoring
    
Blue Coat Systems UK
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: CA Technologies     Published Date: Jul 13, 2015
Issuers need to balance eCommerce payment transaction security and a smooth customer checkout experience. The crux of the matter is how to provide a seamless checkout experience for legitimate customers so they won’t abandon their transaction or use a different form of payment while at the same time stopping illegitimate attempts to transact. The use of behavior-based authentication to determine which transactions should be impacted by requiring the customer to go through additional means of authentication is critical for reducing customer friction while creating better assurance that the transaction is legitimate. Rules are an important component when providing this risk- and behavior-based authentication. When models are added, and used to guide the application of risk-based rules, the impact upon illegitimate authentication attempts can be greatly increased while the impact on legitimate customers is decreased, providing a better experience for the cardholder and loss reduction for
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ecommerce, 3dsecure, risk analytics, behavioral
    
CA Technologies
Published By: CA Technologies     Published Date: Jul 13, 2015
The explosive growth of eCommerce has focused attention on security concerns associated with online payment transactions. Cardholders worry about the safety of online transactions while card issuers are concerned about balancing the risks and costs of payment fraud with a loss of revenue caused by transaction abandonment. The 3-D Secure protocol allows payment card issuers to reduce fraud in payment transactions by verifying cardholder identity during Card Not Present (CNP) transactions. Before a transaction is authorized, a cardholder can be challenged to enter a password, answer a question, or use some other form of authentication credential. This interruption in the transaction often causes legitimate customers to abandon the purchase resulting in loss of revenue for the issuer. The challenge is how to reduce fraud without impacting the user purchase experience.
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ca technologies, cnp, emv, otp, 3dsecure
    
CA Technologies
Published By: LifeLock     Published Date: Mar 02, 2015
Today’s workers and consumers conduct more transactions online and through mobile devices than ever before. Their always-connected lifestyles free them to work and play as they like, but may increase the risk of identity fraud.
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LifeLock
Published By: Dynatrace     Published Date: May 20, 2016
The 2016 Digital Experience Report provides a comparative performance assessment for the largest companies across six major industries — banking, brokerage, insurance, media, retail, and travel.
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dynatrace, devops, digital experience, customer experience, digital interactions, performance
    
Dynatrace
Published By: Dynatrace     Published Date: Jul 29, 2016
Gap free data helps you create and manage high-performing applications that deliver flawless end-user experience and customer loyalty. To be gap free, you must capture data from every single method in your application infrastructure, end-to-end, including timing and code-level context for all transactions, services and tiers, and make the data available for analysis. This eBook gives you technical and business case details that will show you why gap free data is a critical part of your application management strategy.
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dynatrace, gap free data, applications, application performance, development, devops, application infrastructure, application performance management, user experience, application management
    
Dynatrace
Published By: Onbase     Published Date: Feb 18, 2016
During the past 10 years, organizations have adopted accounts payable (AP) automation technologies at an accelerating pace. Document imaging, data capture, and other solutions are radically transforming the way AP departments work with their traditionally most common medium, paper. At the same time, the promise of electronic transactions is quickly becoming more of a reality, with growth year after year in the number of transactions sent and received electronically.
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accounts payable, account management, business practices, optimization strategies
    
Onbase
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: CA Technologies     Published Date: Jul 20, 2017
e-book which lays out the case for machine learning and artificial intelligence for mainframe operational analytics. The mainframe is now part of a highly complex connected ecosystem driving trillions of mobile and web transactions critical to the functioning of the application economy. The emergence of new workloads and apps on the mainframe means that the status quo isn’t enough when it comes to Mainframe management. IT professionals alone – whether mainframe skilled or not – simply can’t keep up with the onslaught of performance alerts, false alarms. Machine learning deliver mainframe intelligence a more proactive and automated approach to handle this challenge.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Challenge Businesses today must reduce the risk of security breaches to protect the valuable data within their organizations. At the same time, IT auditors are increasingly enforcing ever more stringent requirements on the business. The bottom line is that privileged accounts and privileged access are being targeted by hackers as a new attack surface and focused on by auditors who are insisting on greater controls around privileged accounts. Opportunity The right privileged access management solution provides comprehensive protection for your missioncritical servers with powerful, fine-grained controls over operating system-level access and privileged user actions. Capable of enforcing access controls on powerful native Superuser accounts—like the UNIX® and Linux® root and Microsoft® Windows® administrator—this system-level, host-based privileged access management solution controls, monitors and audits privileged user activity, improving security and simplifying audit and compliance. B
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CA Technologies
Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
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data driven marketing, buyer behavior, buyer interactions, web content management, content management systems
    
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