active monitoring

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Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Riverbed     Published Date: Jan 25, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and: Discover best practices - for proactive network monitoring and fast troubleshooting Learn how to stay ahead of application performance issues with increased visibility Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR Ensure your approach is a proactive mode Study the
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Riverbed
Published By: ExtraHop     Published Date: Apr 03, 2013
The ExtraHop Discovery Edition is a free virtual appliance will help you to discover the performance of your applications across the network, web, VDI, database, and storage tiers. Get yours today!
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it operational intelligence, application performance management, application performance monitoring, application monitoring, network performance management, network performance monitoring, network monitoring, infrastructure performance monitoring
    
ExtraHop
Published By: CA Technologies     Published Date: Apr 06, 2017
Available as a rack-mounted, hardened hardware appliance, an Open Virtualization Format (OVF) Virtual Appliance or an Amazon Machine Instance (AMI), CA Privileged Access Manager enhances security by protecting sensitive administrative credentials, such as root and administrator passwords, controlling privileged user access and proactively enforcing policies and monitoring and recording privileged user activity across all IT resources.
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cyber attacks, data protection, it security, security solutions, system protector, web security, analytics
    
CA Technologies
Published By: CA Technologies     Published Date: Sep 25, 2017
Available as a rack-mounted, hardened hardware appliance, an Open Virtualization Format (OVF) Virtual Appliance or an Amazon Machine Instance (AMI), CA Privileged Access Manager enhances security by protecting sensitive administrative credentials, such as root and administrator passwords, controlling privileged user access and proactively enforcing policies and monitoring and recording privileged user activity across all IT resources.
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cloud applications, infrastructure, optimization, automation tools, administrative power, ca technologies
    
CA Technologies
Published By: Butler Technologies     Published Date: Jul 02, 2018
As enterprises become more distributed and migrate applications to the cloud, they will need to diversify their network performance management solutions. In particular, the network operations team will need to complement its packet-based monitoring tools with active test monitoring solutions to enhance visibility into the cloud and help enterprises scale monitoring gracefully and cost-effectively.
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Butler Technologies
Published By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
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lan, voip, business communication, wan, pbx
    
RCN Business
Published By: CA Technologies     Published Date: Aug 21, 2017
In today’s application economy, market success is increasingly being defined by an organization’s ability to deliver multi-channel applications that provide an exceptional and differentiated customer experience. To deliver the service levels required, IT teams need to move to establish proactive IT monitoring approaches. This white paper offers an overview of the key requirements that must be met for IT teams to establish effective proactive monitoring capabilities.
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CA Technologies
Published By: Intel     Published Date: Feb 28, 2019
Keeping the lights on in a manufacturing environment remains top priority for industrial companies. All too often, factories are in a reactive mode, relying on manual inspections that risk downtime because they don’t usually reveal actionable problem data. Find out how the Nexcom Predictive Diagnostic Maintenance (PDM) system enables uninterrupted production during outages by monitoring each unit in the Diesel Uninterrupted Power Supplies (DUPS) system noninvasively. • Using vibration analysis, the system can detect 85% of power supply problems before they do damage or cause failure • Information processing for machine diagnostics is done at the edge, providing real-time alerts on potential issues with ample of lead time for managers to rectify • Graphic user interface offers visual representation and analysis of historical and trending data that is easily consumable
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Intel
Published By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
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business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management
    
AppDynamics
Published By: CA Technologies EMEA     Published Date: Aug 03, 2017
Available as a rack-mounted, hardened hardware appliance, an Open Virtualization Format (OVF) Virtual Appliance or an Amazon Machine Instance (AMI), CA Privileged Access Manager enhances security by protecting sensitive administrative credentials, such as root and administrator passwords, controlling privileged user access and proactively enforcing policies and monitoring and recording privileged user activity across all IT resources.
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identity management, privileged user access, secure privileged credentials, secure hybrid it
    
CA Technologies EMEA
Published By: Alert Logic     Published Date: May 23, 2019
Securing web applications in the AWS cloud environment relies on the cloud service provider and the customer working together in a shared responsibility model. Effective security for web applications on AWS requires full visibility into the environment in which the apps live, while also proactively monitoring for attacks without causing delays in application development and delivery. For some customers this may be a challenge due to limited personnel resources or expertise. This is where Alert Logic can help. We will automatically show you why, where, and how to respond to vulnerability findings and provide you with short- and long-term recommendations to stop active attacks. To help guide the way, following are key considerations for providing sound web application security running on the AWS cloud.
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Alert Logic
Published By: Viavi Solutions     Published Date: Feb 22, 2018
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper Prepared for VIAVI Solutions
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Viavi Solutions
Published By: Riverbed     Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and: Discover best practices - for proactive network monitoring and fast troubleshooting Learn how to stay ahead of application performance issues with increased visibility Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR Ensure your approach is a proactive mode Study the evaluation checklist - select the best solution for your needs
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Riverbed
Published By: SolarWinds     Published Date: May 18, 2015
Monitor website availability and performance across Web pages and infrastructure elements. Learn how to proactively monitor five key areas of website performance issues caused by front-end components. With monitoring, you can proactively detect bottlenecks to find out whether the increase in server-side processing is due to the Web server or due to a front-end.
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website availability and performance, infrastructure elements, five key areas, detect bottlenecks, server-side processing
    
SolarWinds
Published By: SpectorSoft     Published Date: Dec 12, 2013
Detect Critical Network Events with Proactive Server Monitoring
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spectorsoft, free trial, event logs, critical network events
    
SpectorSoft
Published By: McAfee     Published Date: Jan 23, 2013
Discover. Evaluate. Act. Reduce risk with real-time identification, assessment. This white paper discusses a new approach to protecting your network through a combination of active and passive network discovery and monitoring, in real-time.
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mcafee vulnerability manager, mcafee asset manager, continuous monitoring, risk-based assessments, mcafee epo, vulnerability management, mcafee global threat intelligence
    
McAfee
Published By: AWS     Published Date: May 31, 2018
Effective security for cloud-hosted web applications requires full visibility into the environment in which the apps live and the potential exposure to vulnerabilities — and to do so consistently, while proactively monitoring for attacks without causing delays in application development and delivery. Cloud adoption means that a focus on perimeter security is not sufficient and may even be obstructive, because it can impact application performance and availability. By completing this form, I agree that I'd like to receive information from Amazon Web Services, Inc. and its affiliates related to AWS services, events and special offers, and my AWS needs by email and post. You may unsubscribe at any time by following the instructions in the communications received. Your information will be handled in accordance with the AWS Privacy Policy. https://aws.amazon.com/privacy/
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AWS
Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Traditional data processing infrastructures—especially those that support applications—weren’t designed for our mobile, streaming, and online world. However, some organizations today are building real-time data pipelines and using machine learning to improve active operations. Learn how to make sense of every format of log data, from security to infrastructure and application monitoring, with IT Operational Analytics--enabling you to reduce operational risks and quickly adapt to changing business conditions.
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AWS - ROI DNA
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
    
Interactive Intelligence
Published By: IBM     Published Date: May 04, 2009
Increased processing needs means increased energy costs. In fact, power costs can often exceed hardware costs. Read this white paper and see how the pairing of new IBM System x and BladeCenter servers with the new Intel Xeon Processor 5500 series can reduce costs and improve performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter
    
IBM
Published By: AWS     Published Date: May 25, 2018
Effective security for cloud-hosted web applications requires full visibility into the environment in which the apps live and the potential exposure to vulnerabilities — and to do so consistently, while proactively monitoring for attacks without causing delays in application development and delivery. Cloud adoption means that a focus on perimeter security is not sufficient and may even be obstructive, because it can impact application performance and availability. Similarly, relying on your cloud service provider’s security services is insufficient; any provider will tell you that securing the cloud environment is a shared responsibility between cloud service provider and customer, and the responsibility for specifically securing web applications is the sole responsibility of the customer. And although the industry as a whole has become better at protecting lower-level network and server resources, as attackers look for targets, they are moving up the application stack.
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AWS
Published By: IBM     Published Date: Aug 25, 2009
Reduce the long, after hours finger pointing through proactive performance monitoring all while facilitating collaboration and driving organizational efficiencies.
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data management tools, ibm, dba, manage database, application changes, proactive performance monitoring, after hours finger pointing, organizational efficiencies
    
IBM
Published By: PR Newswire     Published Date: Oct 21, 2011
In this white paper, learn how three pioneering companies - Dell, IBM and Zendesk - created and evolved their social media marketing practices to powerful effect with their customers, partners and prospects.
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dell, ibm, zendesk, active social listening, social echo, social media monitoring, social media marketing, brand-generated content
    
PR Newswire
Published By: Quest Software     Published Date: Apr 27, 2012
Is your business reactively implementing compliance? You're wasting time and money - get proactive! In this Quest white paper, see how centralized monitoring and reporting is more secure, saves money and helps you adapt and manage compliance needs.
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scriptlogic, quest, desktop authority, best practices, post-migration, operation, pre-migration
    
Quest Software
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