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Published By: SAP Concur     Published Date: Aug 07, 2019
"Companies need to provide a seamless experience for their road warriors who are traversing the globe in search of new clients, attending conferences, exploring new business opportunities and checking on projects. The goal of automating the T&E function isn’t just to save the company time and money, although that is a significant consideration. With policies in place, companies can ensure that business travelers are adhering to allowances for meals, hotels and other travel-related expenses. Companies that establish clear policies for how employees can book and pay for travel — and which vendors to use — can negotiate discounts and rewards with hotels, rental car agencies and airlines. In addition to the financial benefits of an expense management policy, employee satisfaction is also at stake. Creating a realistic travel policy that is clear, simple and easily accessible makes employees happy. A quick and hassle-free travel expense management process reduces traveler stress, enabling
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SAP Concur
Published By: Freshdesk Inc.     Published Date: Dec 26, 2011
How a leading player in the Airlines Communications Industry scaled up their customer support to meet an increasing product line and customer base.
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customer service, help desk software
    
Freshdesk Inc.
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization, branding
    
Cherwell Software
Published By: SolidFire_NetApp     Published Date: May 10, 2016
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Colt’s business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Colt’s award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
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network management, best practices, network optimization, network applications, application management, technology, telecommunications
    
SolidFire_NetApp
Published By: CA Technologies     Published Date: Jan 26, 2015
The ability to apply software to strategic advantage is the de? ning technology theme of this decade. This is not just an IT issue. It is a business imperative. Every business is in the software business. In some industries, the number of software jobs has doubled over the past ? ve years. JP Morgan Chase has more software developers than Google and more technologists than Microsoft. If you think your company isn’t in the software business, you’re wrong. Airlines, oil companies, telecommunications providers all are using applications to attract customers and gain a competitive advantage. With the ubiquitous adoption of mobile devices, a whole new platform for application and content delivery is evolving. With their colorful, interactive, intuitive user interfaces, always-on global connectivity, sensing capabilities such as GPS and device orientation and their ability to connect with users through personalized con? guration options, mobile is truly the de? ning platform of the applicat
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enterprise mobility management, mobile devices, software, competitive advantage, strategic requirement
    
CA Technologies
Published By: CA Technologies     Published Date: Aug 21, 2017
If you’ve seen recent car ads, you know they’re as likely to promote applications and connections as they are styling and horsepower. But manufacturers aren’t the only ones pushing apps these days. Banks, airlines, restaurants—you name it—all are using them to attract and engage customers. This is the application economy; where every company is in the software business and user experience is the new survival of the fittest.
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CA Technologies
Published By: TIBCO Software     Published Date: May 31, 2018
Since it first started providing air passenger services in 2000, JetBlue has been innovating. It was the first airline to embrace dot.com transactions and electronic ticketing, and continues to churn out industry-leading inventions as described here. When business needs changed in 2014, JetBlue embarked on very robust digital transformation based on TIBCO integration and analytics technology—and the company was recognized with the first-ever TIBCO Trailblazer Impact award for the incredible effect this project was having on its strategic differentiation. In this case study, Director of Shared Development Services Andi Azzolina describes the objectives, initiatives, capabilities, and achievements making up JetBlue’s journey towards becoming the most caring travel provider in the world.
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TIBCO Software
Published By: Jeppesen     Published Date: Aug 05, 2019
Aircraft routing and tail assignment are two critical aspects of airline scheduling. Learn how Jeppesen’s Aircraft Routing and Tail Assignment solutions work together holistically across your operations to support improved airline scheduling.
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aircraft routing, fleet solutions, tail assignment, fuel savings, crew integration, aircraft operations, airline scheduling
    
Jeppesen
Published By: Akamai     Published Date: Jul 06, 2010
Founded in the Queensland outback in 1920, Qantas Airways is the world's longest continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.
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qantas, case study, site performance, clicks, travel, e-commerce, ecommerce, uptime
    
Akamai
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Wholly relevant and personalized customer service is no longer an optional preference, so much as an inevitable reality. Through the right data management technology, marketers can pave the way for their customers to reach the right ticket for their chosen journey, through the channels they prefer, in a way which means something to them in that particular moment. Airlines don’t have to make use of beacon technology and IoT to begin uplifting their outreach, but should choose a solution which is ready as soon as they are, to plug into, embrace and deliver actions with a shifting landscape of consumer touchpoints.
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customer, marketers, technology, management
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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CyberSource
Published By: Jeppesen     Published Date: Aug 06, 2019
Now that the baseline monitoring phase of CORSIA (Carbon Offsetting and Reduction Scheme for International Aviation) has gone into effect, your airline is probably investing more into its emissions program—more reporting, more cost and more time. Watch this webinar to learn all about CORSIA, what it takes to get compliant, and how a single solution can help you monitor, report and track offset obligations.
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aircraft emissions, aircraft operations, emissions, corsia
    
Jeppesen
Published By: Globoforce     Published Date: Apr 01, 2013
Joanna Geraghty from JetBlue can. JetBlue’s Lift program provides deep insights into the company’s performance and culture management, powered by peer feedback and directly linked to the airline’s core values
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case study, jetblue, engagement, culture, social recognition, globoforce, employee recognition, employee satisfaction
    
Globoforce
Published By: Red Hat     Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline. Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
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web user interface, it function, it infrastructure, roi analysis
    
Red Hat
Published By: Visit Sarasota County     Published Date: Dec 21, 2015
Sarasota County, FL is the perfect combination of small-town charm and big-city amenities – all with the added luxury of over 35 miles of waterfront views. Learn why Sarasota is the ideal destination for effortless yet unforgettable meetings.
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beach, meetings, waterfront, florida, hotel, incentive, meeting space, luxury
    
Visit Sarasota County
Published By: Progress Software     Published Date: May 06, 2010
Check out these three screenshots of real life everyday scenarios in the Airline and Shipping/Logistics Industry to see how the Progress Responsive Process Management suite enables business users to, gain real-time visibility into business processes, immediately respond to events, continuously improve business performance, and all without disruption to the existing infrastructure.
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progress software, control tower, business intelligence, airline, process management, rpm
    
Progress Software
Published By: Workday     Published Date: Jan 09, 2019
You know your company culture is a huge factor in attracting great employees as well as keeping them happy. But how do you actually change your culture and deliver meaningful employee experiences? Libby Sartain has a few ideas. As a proven HR superstar, she’s led culture overhauls at places such as Southwest Airlines and Yahoo. Discover Libby’s secrets to creating a positive, sustainable culture and employee experience.
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Workday
Published By: Alteryx, Inc.     Published Date: Sep 07, 2017
Learn how organizations like Southwest Airlines are using self-service data analytics to make faster, more accurate decisions.
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Alteryx, Inc.
Published By: Red Hat     Published Date: May 20, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom–based Flybe, Europe's largest regional airline. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analysis. This case study presents the qualitative side of the company's story.
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red hat, web ui, flybe, case study, operations, idc, roi, linux specialist
    
Red Hat
Published By: Motorola Solutions     Published Date: Apr 26, 2019
When it comes to enhancing worker safety, boosting productivity and streamlining operations, communication matters. Organizations across various industry segments — trucking, rail, airlines and airports, and warehousing/distribution — are juggling a mix of communication devices and hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions.
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Motorola Solutions
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: Infosys     Published Date: May 21, 2018
Commercial airplanes are expensive and complicated machines - which means two things. First, airlines have to get the best possible return from their investment by using them as much as possible. Long-haul flights can keep an airplane in the air for up to 20 hours every day, earning money for the airline with every passing minute. However, the planes makes no money on the ground, so airlines have to maintain and service the aircraft efficiently, and get it back in the air with a new payload of passengers as quickly as possible. Therefore, the MRO (Maintenance, Repair, and Overhaul) is a critical and complex part of an airline's business and one of the key factors in making the business successful. Aircraft are the geese that lay golden eggs for the airline. So the airlines need to look after them.
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airplane, passengers, payload, maintenance, repair, overhaul, business
    
Infosys
Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat, click to call
    
ATG, Inc.
Published By: Flexera     Published Date: Apr 19, 2019
How is enterprise security like a commercial airliner? Preventative maintenance and regular, in-depth inspections keep jumbo jets operating safely, and the same approach will protect your enterprise security, too. When you consider the widespread security vulnerabilities, the massively intertwined application dependencies, the diversity of deployment environments, and the potential device takeover of mobile apps, keeping your applications safe is a mind-boggling job. Traditional manual approaches are no longer practical. Our exclusive white paper, “Keeping Your Application Fleet Flying Risk Free,” will help you establish the preflight checks and regular inspections that keep the applications in your portfolio running reliably and securely. Download it today.
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Flexera
Published By: Avaya     Published Date: Jan 04, 2017
Are your people and customers fully engaging with each other? That’s the question many small and midsize businesses are trying to answer. Employees are scattered. So are clients. Today’s office can be a kitchen counter or an airline seat. Customers demand excellent experiences regardless of device. Mobile devices reign supreme. The workforce and your customers are global — and moving at a relentless pace. With Avaya IP Office, everyone will now be engaged with a complete, across-the-board solution that brings it all together. Read this paper to learn how Avaya IP Office will help give your business a competitive edge.
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avaya, customer engagement, team engagement, avaya ip office, unified communications, contact center, collaboration, midsize business solutions
    
Avaya
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