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Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
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decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: IBM APAC     Published Date: Nov 22, 2017
Glossary:Terms You Should Know Take your data analysis and deep learning expertise to the next level with these industry terms.
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api, application, programming, interface, artificial intelligence, base, encoding, chrome, code page
    
IBM APAC
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow. Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use. "
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Hewlett Packard Enterprise
Published By: Automation Anywhere     Published Date: Jul 16, 2019
The advent of artificial intelligence (AI) has shown incredible promise across a wide range of industries. But the benefits of automation have mostly occurred through Robotic Process Automation (RPA), which automates repetitive, mundane tasks – liberating workers to focus on higher-level business initiatives that only humans are capable of providing. After successful trials in most of the world’s largest organizations, automation and AI are poised to transform the global workplace. Making Work Human: 5 Challenges, research by Goldsmiths, University of London, supported by Automation Anywhere, seeks to uncover the main obstacles that organizations must now overcome in order to scale automation and AI, and recognize the true potential of these ground-breaking technologies.
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Automation Anywhere
Published By: Oracle EMEA     Published Date: Apr 15, 2019
Emerging technologies and automation permeate every aspect of our work and lives today. The real opportunity of these technologies — which include artificial intelligence (AI), machine learning, the Internet of Things (IoT), and human interfaces — is to enable us to embrace innovation on a scale never seen before. These technologies help us reimagine what’s possible in work and in life - from self-driving cars and personalized medicine to precision agriculture and smart cities that are changing the way we experience our world. Autonomous opens a new world of opportunities for enterprises. Autonomous Database for Dummies consists of five chapters that describe emerging technology trends and the business value of autonomous. Download this whitepaper to discover the business value of autonomous, Deploy a data warehouse in seconds and more!
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Oracle EMEA
Published By: Nuance EMEA     Published Date: Jun 04, 2019
New market entrants are shifting the way the financial sector operates, new business models are changing customer expectations, and ever-changing client demographics are forcing businesses to adapt the way they work. As we move into a decade of artificial intelligence (AI) and digital innovation, huge opportunities are opening up for the financial sector to combat these changes. But with this comes new challenges, and exponential increases in available information must be accompanied by smart tools and processes to make sense of it, ensure regulatory compliance, and add real value to clients. To find out more, download this ebook!
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Nuance EMEA
Published By: SAP     Published Date: Sep 19, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: Dell EMC     Published Date: Feb 14, 2019
Artificial intelligence (AI) is a transformative technology that will change the way organizations interact and will add intelligence to many products and services through new insights currently hidden in vast pools of data. In 2017 alone, venture capitalists invested more than $11.7 billion in the top 100 Artificial Intelligence startups, according to CB Insights1, and the breadth of Artificial Intelligence applications continues to grow. While human-like intelligence will remain the stuff of novels and movies for the near future, most organizations can and should explore practical Artificial Intelligence projects. This technology has the potential to: • Improve productivity of internal applications • Increase revenue through enhanced customer interacton and improved customer acquisiiton • Reduce costs by optimizing operations • Enhance products and services with "smart" functionality such as vision and voice interaction and control This paper provided by Dell and Intel® gives executi
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Dell EMC
Published By: Emarsys - APAC     Published Date: Jun 12, 2019
Omnichannel isn’t just another buzzword you can ignore. In fact, today’s most successful marketing strategies all take an omnichannel track that puts customers at the center of a diverse network of interactions and engagements. In this white paper, you’ll learn: • How email can serve as the foundation of your omnichannel strategy • How Artificial intelligence marketing (AIM) can make it possible to not only achieve true 1:1 personalization, but also scale it • How to apply a step-by-step roadmap to your brand’s pursuit of omnichannel excellence
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Emarsys - APAC
Published By: SAP SME     Published Date: Apr 10, 2018
La industria de los productos de consumo está experimentando una gran transformación. Los consumidores demandan experiencias que ofrezcan confianza, alegía y protección – aunque son menos tangibles– estos son los impulsores que definirán el exito. Es por eso que las compañías de productos de consumo necesitan reimaginar todo, desde el compromiso del consumidor y las operaciones hasta la innovación de los productos. Las tecnologías emergentes como el Internet de las Cosas, Machine Learning e Inteligencia Artificial, pueden ayudar a guiar el rumbo de este cambio e impulsar el éxito del mismo.
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SAP SME
Published By: SAP SME     Published Date: Apr 10, 2018
La industria de manufactura discreta es un facilitador clave de éxito en otras industrias, es por eso que necesitan reconocer y adoptar nuevas prioridades estratégicas para triunfar. Obtener una ventaja digital requiere la adopción de nuevas tecnologías, el aprovechamiento de los datos y la optimización de los procesos de negocio necesarios para impulsar la innovación y el valor central del negocio. Nuevas tecnologías como IoT e Inteligencia Artificial pueden ayudar a aprovechar la gran cantidad de datos que generan las empresas de fabricación y convertirlos en impulsores de éxito.
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SAP SME
Published By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Avanade DACH     Published Date: May 08, 2018
While there’s no hotter topic at the intersection of business and technology than AI, Avanade research shows that 88% of global business and IT decision-makers say they don’t know how to use AI, and 79% say that internal resistance limits their implementation of it. It doesn’t have to be this way. Human-centered AI, which focuses on augmenting the workforce to improve customer and employee experiences, can contribute directly to achieving business goals. This point of view discusses the ways your organization can take advantage of a human-centered AI approach, including redefining jobs and creating a digital ethics framework.
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Avanade  DACH
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
La era digital está cambiando la forma en que las organizaciones piensan, protegen y monetizan los datos. Hoy más que nunca, las organizaciones buscan estar impulsadas por la tecnología digital, pero para lograr esto primero deben estar impulsadas por los datos. Los datos potencian todo en las organizaciones modernas: el análisis, las experiencias digitales, la IoT y la inteligencia artificial son ejemplos notables. Todo esto es esencial para las organizaciones que desean tener éxito en un mundo transformado digitalmente, pero que simplemente no pueden funcionar sin datos. Esto está impulsando el cambio de los datos como un recurso digital estático a los datos como un recurso estratégico del negocio. Download this whitepaper to learn more about Dell EMC solutions powered by Intel®
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Dell EMC Storage
Published By: Intapp     Published Date: May 20, 2019
Pricing matters and engagements accurately and profitably poses a challenge to many firms. However, developing effective pricing strategies has become more important than ever, as clients demand more transparency and alternative fee arrangements become more popular. Technology can help law firms develop both tactical and strategic approaches to pricing. Download this ebook from Intapp, a leading provider of business applications for professional services firms, to learn how an AI-enabled approach to pricing can help your firm: • Price matters more accurately and profitably • Scope and resource matters to ensure better margins • Monitor engagements as they proceed and track budget to actuals • Improve client relationships with more transparency, accountability, and success
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pricing, profitability, alternative fees, artificial intelligence, engagement monitoring, professional services, legal
    
Intapp
Published By: Dell EMEA     Published Date: Mar 05, 2019
Dell Technologies ha recentemente collaborato con Institute for the Future (IFTF) e 20 esperti in tutto il mondo per fare una proiezione del futuro, prevedere come le tecnologie emergenti, ad esempio l’intelligenza artificiale (IA) e l’Internet of Things (IoT), cambieranno il modo in cui viviamo e lavoriamo entro il 2030 e raccogliere informazioni che aiuteranno le aziende a operare nel prossimo decennio. Gli esperti sono giunti alla conclusione che siamo sull’orlo di una nuova era in termini di collaborazione tra uomo e macchine. Scopri di più sulle soluzioni Dell in collaborazione con Intel®.
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Dell EMEA
Published By: Dell EMEA     Published Date: Mar 05, 2019
Dell Technologies recently teamed-up with Institute for the Future (IFTF) and 20 experts from around the world to project into the future, forecast how emerging technologies - such as Artificial Intelligence (AI) and Internet of Things (IoT) - will reshape how we live and work by 2030, and gather insights that will help businesses navigate the coming decade. The experts concluded we’re on the cusp of the next era of human-machine partnerships. Learn more about Dell solutions powered by Intel®.
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Dell EMEA
Published By: Equinix EMEA     Published Date: May 22, 2019
Much has been written about the impact of technology on insurance, this most traditional of industries. Artificial intelligence (AI), connected cars, drones and the Internet of Things (IoT) are all becoming integral to the insurance and automotive industries. This becomes obvious when using your car’s navigation system – an everyday action that might well lead to a chain of events few would even think of today. To find out more download this whitepaper today.
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Equinix EMEA
Published By: Pure Storage     Published Date: Apr 18, 2018
Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data. Amazon CEO Jeff Bezos spoke about the potential of artificial intelligence and machine learning at the 2017 Internet Association‘s annual gala in Washington, D.C., “It is a renaissance, it is a golden age,” Bezos said. “We are solving problems with machine learning and artificial intelligence that were in the realm of science fiction for the last several decades. Natural language understanding, machine vision problems, it really is an amazing renaissance.” Machine learning and AI is a horizontal enabling layer. It will empower and improve every business, every government organization, every philanthropy
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Pure Storage
Published By: Pure Storage     Published Date: Sep 27, 2019
At no other time has data played such a crucial role in the success of our commercial sector, and no more so than in financial services. We can see this powerfully illustrated when we pause to consider the growth of data driven ‘technologies’ such as Artificial Intelligence and their prevalence in driving innovation in areas such as risk management, multi-channel customer experience and fraud detection. So keen is the sector to use data to deliver advantage, that PwC says startups with a strong AI-based offer attract some of the most lucrative funding – to the tune of $1 billion over the past two years.1 With this as our landscape, and the continued drive to deliver data-driven innovation the prospect of disruption and downtime is something that cannot be countenanced. This being the main reason why the senior management of most organisations continue to buy into tried-and-tested Disaster Recovery (DR) strategies. We all feel assured that if we ‘double up’ our investments in – as f
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Pure Storage
Published By: Pure Storage     Published Date: Apr 10, 2019
Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data
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Pure Storage
Published By: Pure Storage     Published Date: Apr 10, 2019
Deep learning opens up new worlds of possibility in artificial intelligence, enabled by advances in computational capacity, the explosion in data, and the advent of deep neural networks. But data is evolving quickly, and legacy storage systems are not keeping up. Advanced AI applications require a modern all-flash storage infrastructure that is built specifically to work with high-powered analytics.
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Pure Storage
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