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Published By: Alert Logic     Published Date: Oct 25, 2019
SMB Threatscape 2019 Cybercriminals are increasingly targeting small and mid-sized businesses with limited budgets and staff constraints. Get the nine key insights that can help keep you secure. Read the findings from our analysis of 1.3 petabytes of data, 8.2 million verified incidents, and over 10.2 trillion log messages across 4,000+ organizations.
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Alert Logic
Published By: Alert Logic     Published Date: Oct 25, 2019
As the variety and sophistication of exploits continues to grow, even large, mature Fortune 100 security teams feel unprotected. How well are your security systems and tools doing blocking threats from the most sophisticated cybercriminals? Download this resource to learn about a threat management approach designed to address today’s evolving cybersecurity threats, expanding compliance risks, and all-too-common resource constraints.
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Alert Logic
Published By: ServiceSource     Published Date: Jun 24, 2019
The B2B sales landscape has shifted dramatically, with prospects expecting a much more simplified purchasing experience, personalized and powered by data. Have you been meeting their needs, or falling short?
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ServiceSource
Published By: ServiceSource     Published Date: Nov 12, 2019
It’s important to grow your customer base and market share. But by focusing all of your attention on net new sales, you’re only scratching the surface of your revenue potential. While this strategy might work out in the short term, it’s a surefire recipe for stagnation down the road. It’s time for a different approach – one that is focused not only on continuously improving customer outcomes, but also increasing the profitability of your relationship with them. Download our playbook, “Mining for Value: A Comprehensive Guide to Customer Expansion,” to learn how you can maximize the value of your existing customers.
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ServiceSource
Published By: Deltek     Published Date: Sep 26, 2019
Still unraveling the mystery that is Federal Acquisition Regulation (FAR) and Cost Accounting Standards (CAS) compliance? The exemptions, standards and disclosures can often feel like a puzzle never to be solved. Until now. Get the basics of the “allocability” and “allowability” that define FAR and CAS adherence and keep the momentum of your government business moving forward. Learn: Definitions of when and to what extent government contract costs can be recovered Accounting system edicts and standards Cost-specific mandates and need-to-knows Why timing is everything in keeping compliant.
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Deltek
Published By: Deltek     Published Date: Sep 26, 2019
Selecting your next ERP solution shouldn't be a quick decision. As a leader of a large organization with many government projects and people to manage, you want to take the time and make the best choice that will enable streamlined processes across your areas of business. Download this white paper to help ease the burden of the decision making process and to stay in control of the conversation with vendors.
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Deltek
Published By: Deltek     Published Date: Sep 26, 2019
Is your accounting system ready for the pre–award compliance audit? The accounting system review is a critical part of the pre–award survey. An inadequate system can delay the award of your contract. In this white paper, learn how by using the right accounting solution, you can reduce the risk of failing a pre–award audit. See why Government Contracting solutions from Deltek are among the very few where audit agencies presume compliance.
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Deltek
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
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Kustomer
Published By: ConnectWise     Published Date: Aug 22, 2019
With the right plan in place, everything from growth and stability to a whole new business model is within reach. Setting out a clear plan, with achievable goals and a basic timeline, can put you on the fast track to meeting and exceeding your business goals. In this eBook, we’re curating the best industry expertise to help you design and implement a business plan agile enough to grow or pivot with your business needs.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The cloud is here to stay, and the demand for comprehensive cloud services isn’t going anywhere. The time to step into the cloud arena and provide your customers with the services they need is now. And if you follow the advice in this guide, you’ll soon learn that your business stands to gain as much as your customers’ businesses do. There’s money to be made in the cloud, it just takes a little creativity to repackage the value you already offer to make it a lucrative practice area!
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
There is no easy way to establish the “going rate” for comparable services, because all services are differentiated by other forces, such as individual processes, brand equity, and features. If you’re going to price your services simply based on the competition, you’d better ensure you’re making an exact apples-to-apples comparison, which is easier said than done and not something we recommend. Consider instead, a model where your pricing is based on how much it truly costs you to perform one hour of service. In this eBook, we show you how to calculate your full hourly overhead burden–so you can set the right price for your IT services.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise has helped more than 5,000 companies like yours create new practice areas for managed services to build upon their monthly recurring revenue. We’re confident that with the right tools and support, incorporating managed services into your existing portfolio is easy. Use these strategies and tips to sell the value of managed services to your clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed, educated decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of some of the most important KPIs used by top MSPs. We’ll focus on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence. This guide covers everything from business planning to client retention.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Profits are the name of the game for a lot of technology solution providers, but keeping them coming in the door isn’t always simple. Building a solid foundation starts with a strong, efficient sales team. This eBook helps outline the five keys to creating and maintaining a well-oiled sales machine that allows you to bring in more business and encourage recurring revenue from your existing clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
You’ve talked through problems and solutions with your prospect and have developed a relationship, and now you’re ready to offer your proposal. You know that the proposal is the first solid evidence of your work product. Invest in your proposal platform and process. Having a repeatable process based on the latest technology and streamlined with your business management platform or CRM will ensure an efficiently processed order. Devote time and resources into training everyone associated with sales on the proposal process. And finally, invest in your branding, image, and marketing to get that professional look that epitomizes who you are. Put these five steps together, and your proposal will stand out against a sea of lackluster competitors.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Expert quotes carefully balance content and design, and logo placement is consistent throughout all communications. The mission is to make the quote easy to read and comprehend. There are standards, and nothing goes out unless it meets those expectations. ConnectWise offers a quote and proposal automation solution that’s dedicated 8+ years (and counting) to making it simple to deliver quotes that win. We’re well-heeled and ready to serve as your proposal guru. Follow these steps to find your path to quoting success.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Of course, there are cases where free really does mean free. But when it comes to using free quoting tools for your business, you may actually be paying a very high price. Spreadsheets and downloadable templates that cost nothing are fine for many business processes, but when relied on for creating quotes and proposals, they can cost you significantly in lost time and potentially lost sales. Making the switch to a CPQ (configure-price-quote) solution will help you automate time-consuming tasks, minimize errors, and create more compelling and professional sales quotes with just a few clicks.This eBook takes a look at how your current process could be hurting your business, and reasons why a quoting tool may be the best way to stop the pain.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Smart pricing based on a sound strategy is fundamental to the success of your technology business. While you may think you can’t afford to spend time and resources defining and enforcing a pricing strategy, the truth is, you can’t afford not to. Sticking to a plan for pricing will help grow your profits, while veering off course can cause devastating effects. Even one or two margin points have the potential to substantially impact your bottom line. ConnectWise Sell is designed to help guide you and your sales team to greater profitability with easy-to-use price management tools.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Sales transformation processes make your sales team more efficient. If you want to streamline your sales processes and sell more, you are in the right place. The Ultimate Guide to IT Sales Growth is your ticket to success. It spells out how to improve your entire sales experience in 5 simple steps. Those who have followed the advice in this guide have reduced their sales cycles by as much as 25%. What would a shorter sales cycle do for your business? It’s time to find out.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
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ConnectWise
Published By: SDL     Published Date: Sep 20, 2019
Every commercial organization wants to grow. THrough its unlimited processing power Artificial Intelligence (AI) has the power to make that growth a reality. However, established workflows and processes often hamper the application of true AI, so how do organizations get started on digital transformation without disrupting their existing operations? Intelligent content holds the key to digital transformation. But what do we mean by intelligent content? How does it all aid digital transformation? How do you take your first steps forward for building an intelligent formation for AI? What are the misconceptions around AI-led transformations? This paper provides you with the answers.
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SDL
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