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Published By: iCompass Technologies     Published Date: Feb 06, 2015
You know every tax dollar counts: The post-recession drop in funding coupled with mounting financial commitments and legislative demands for improved access to information leave no choice but to make operations more efficient. Agenda automation software eliminates manual tasks associated with creating, distributing, and publishing agendas, reduces the prep time (by as much as 50% or more) and associated costs of meetings while introducing a flexibility that makes tight deadlines easier to manage. The impact is far reaching, from improved transparency to freeing up staff time to work on other priorities. It not only pays for itself in paper savings, it brings money back into the budget—from $300 to $1000 per meeting, depending on the size of the organization. Learn more about how easy it can be to automate your meeting agendas, and what you can get back as a result.
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agenda management, meeting management, meeting management software, records management, records management software, paperless document management, local government transparency, agenda automation, local government software, municipal government software, city government software, e-government software, digital governing, agenda automation software, citizen engagement software, government transparency initiatives, granicus, iqm2, agenda pal, novus agenda
    
iCompass Technologies
Published By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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Oracle
Published By: VMware     Published Date: May 10, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: • Seamless, secure end-user access to applications and files • Easy-to-use enterprise app store • Management security • Fully integrated infrastructure stack • Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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VMware
Published By: VMware     Published Date: May 10, 2017
Mobility is already the springboard for considerable business innovation. Soon, mastering mobility will be a prerequisite for even doing business. The decisions organizations make now regarding mobility, in this still formative stage, will shape how well they will perform for years to come. Download this whitepaper to discover how VMware backs its pioneering business mobility technologies and solutions with a leading market presence and an unmatched track record of innovation in the modern end user computing space. Organizations seeking a measurable impact on their industries and with their customers can turn with confidence to VMware to help them harness the transformative power of business mobility, on any scale, today and going forward.
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VMware
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos
Published By: DocuSign UK     Published Date: Aug 08, 2018
"Many financial services firms have automated the vast majority of key processes and customer experiences. However, the “last mile” of most transactions – completing the agreement– far too often relies on the same inefficient pen-and-paper processes of yesteryear. Digitising agreements using DocuSign lets you keep processes digital from end to end. Completing transactions no longer requires documents to be printed and shipped, and re-keyed on the back end. Read the whitepaper to learn how leading financial services organisations use straight-through processing by automating the last mile of business transactions to: - Speed processes by 80% or more, often going from days or weeks to just minutes - Reduce NIGO by anywhere from 55% to 93% - Achieve a 300% average ROI "
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DocuSign UK
Published By: Ahead     Published Date: Jun 05, 2019
Digital Requires a New Level of Insight and Control Digital strategies have caused business executives to intensify their scrutiny of how technology affects bottom line performance. With a growing emphasis on differentiating the customer experience in highly competitive markets, these executives want to understand how their IT systems affect everything from brand perception to customer acquisition and loyalty. 3 | A Guide to Intelligent Operations Meanwhile, those same demanding business leaders lack appreciation and patience for the complexity of today’s digital technology environment. While applications and user experiences are simpler and more intuitive, the backend processing, application interdependencies, and underlying infrastructure are more complex than ever, even in light of the benefits of abstraction, virtualization, and cloud computing (see Figure 1.) While CIOs have long been expected to improve stability and uptime - and done a pretty good job of it - the stakes are much
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Ahead
Published By: Tricentis     Published Date: Jun 05, 2018
The business case for adopting DevOps practices is strong, and a growing number of companies are jumping on board. However, the transition process can be challenging for many organizations. Breaking down cultural silos and migrating back-end systems are just some of the obstacles companies face. This article includes seven strategies companies can employ to ease the DevOps transition.
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Tricentis
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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virtual, data, centers, services
    
dinCloud
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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empowered, it< tech, ecommerce
    
dinCloud
Published By: Oracle     Published Date: Oct 20, 2017
ESG Lab evaluated the Zero Data Loss Recovery Appliance from Oracle with a focus on its ability to deliver reliable data protection by recovering Oracle databases to any point in time with sub-second RPO in a highly scalable scale-out solution that is easy to use and manage. Year after year, ESG respondents consistently cite improving data backup and recovery among the top IT priorities in our annual spending intentions survey (including 2016’s iteration). Why? Because when unforeseen infrastructure failures or data corruptions occur, the ability to restore not only business-critical information but also application and end-user access to that information become paramount. Lost or prolonged inaccessibility to business-critical data and applications most often means lost revenue and productivity to the business, and possibly the inability to meet regulatory requirements.
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Oracle
Published By: Zscaler     Published Date: Jun 19, 2019
Il concetto di backhaul verso un data center sembra interessante in un contesto in cui sia gli utenti che le applicazioni risiedono al suo interno. Tuttavia con i dipendenti nelle diverse filiali e le applicazioni che migrano verso il cloud, ridirigere il traffico su una rete a stella offre una pessima esperienza all’utente oltre ad essere costoso e introduce rischi non necessari. La rete SD-WAN rappresenta una soluzione a questo problema. Facilita le connessioni locali all’internet. Zscaler le mette in sicurezza. Scoprite come con questo rapporto.
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Zscaler
Published By: Riverbed Technology, Inc.     Published Date: Apr 08, 2014
As organizations consolidate backup and disaster recovery operations, WAN optimization plays a key role in mitigating risk without sacrificing performance. Discover a new architectural approach that extends the virtual edge of the data center to the branch for complete server and data consolidation without a performance compromise.
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wan, cloud based computing, idc, optimization, performance, data center, data consolidation, servers, disaster recovery, risk
    
Riverbed Technology, Inc.
Published By: Tripp Lite     Published Date: Jun 28, 2018
Cooling tends to take a back seat to other concerns when server rooms and small to mid-size data centers are first built. As computing needs grow, increased heat production can compromise equipment performance and cause shutdowns. Haphazard data center expansion creates cooling inefficiencies that magnify these heat-related problems. End users may assume they need to increase cooling capacity, but this is often unnecessary. In most cases, low-cost rack cooling best practices will solve heat-related problems. Best practices optimize airflow, increase efficiency, prevent downtime and reduce costs.
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Tripp Lite
Published By: CA Technologies     Published Date: Jun 03, 2015
"Are dev and test constraints holding back your digital transformation? Today, just about all businesses are scrambling to add digital components to their products and services with the hopes of capturing—and maintaining—the interest of an increasingly demanding customer base. As you undergo this digital transformation, your IT teams face tremendous pressure to not only develop innovative new experiences, but do so at an accelerated rate—lest competitors beat you to market with the next big thing. Take a new approach to solving the familiar challenge of doing more with less—and doing it faster than ever before -- remove the constraints holding you back. At its core, Service Virtualization is all about removing constraints within the SDLC by simulating dependent systems, services and behaviors. In order to understand the true depth and breadth of this concept, however, it helps to see how Service Virtualization can be utilized in different development scenarios.
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CA Technologies
Published By: Ciena     Published Date: Nov 15, 2016
Research and Education (R&E) networks are experiencing a surge in capacity demand as a result of the massive growth of streaming media (Netflix, Facebook, YouTube), growing utilization of public cloud services, and the continued need to support large scientific data file transfers for researchers collaborating around the globe. This increase in traffic is driving many operators to evaluate network backbone upgrades to 100G. Upgrading is necessary but costly. But what if operators could upgrade their R&E networks to 100G for 50 percent less CAPEX investment and extend the life of the existing routers, while actually simplifying the architecture to enable lower operational costs? Download our app note to learn how.
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o-vpn, integrated access device, pinpoint, z-series, ciena 6500, ciena 5430, 6500-7, emotr, ciena 6200, ciena 5410, waveserver, wavelogic, wavelogic 3, wavelogic photonics, wavelogic3, sdh, sonet sdh, sonet/sdh, sdh network, synchronous digital hierarchy
    
Ciena
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In today’s application economy, interaction between a business and its customers, partners and employees is increasingly through apps. And omni-channel access to these applications—from anywhere at any time—is dependent on APIs. These APIs provide an interface for developers to code against, and must be robust enough to support ever-growing demand. As a result, APIs are perhaps the most critical technology in digital business design today. APIs sit between your application clients —apps, websites and devices—and application backends. By leveraging APIs, you can securely stretch the boundaries of your enterprise by tapping into a broad array of digital businesses, digital customers and digital devices. But just as important as the API, is the application backend itself. Behind the API, the data access layer and application logic layer are doing the heavy lifting—implementing business rules, maintaining data consistency and managing interactions with various data sources. These three com
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
CA Live API Creator creates application back-ends exposing enterprise-class REST/JSON APIs, including access to existing data and applications. It enables developers to create new REST endpoints that join data across diverse data sources using a point–and–click approach. API owners can extend the API with declarative business rules, JavaScript event processing, role-based security and interactive testing. The CA Live API Creator Reactive Logic model yields systems that are highly scalable and reliable. Its optimized services run more efficiently and with less fragility than services manually coded by skilled developers and architects.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Increasingly, enterprises are opening their data and applications to partners, developers, mobile apps and cloud services. APIs provide a standardized way to open up information assets across the web, mobile devices, serviceoriented architecture (SOA) and the cloud. However, to make API information sharing safe, reliable and cost-effective, enterprises must deal with critical security, performance management and data adaptation challenges. CA API Management combines advanced functionality for back-end integration, mobile optimization, cloud orchestration and developer management. It is unique in its ability to address the full breadth of enterprise API management challenges.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
L'avvento delle API (interfacce di programmazione delle applicazioni) rappresenta al contempo un'opportunità di business e una sfida tecnologica. Per i leader di business, le API sono un'occasione per generare nuovi flussi di ricavi e massimizzare il valore offerto ai clienti. Ricade però sugli architetti aziendali la responsabilità di creare API che consentano di riutilizzare i sistemi backend in nuove applicazioni web e mobile.È fondamentale che tutti gli stakeholder comprendano la stretta correlazione tra gli obiettivi aziendali e le sfide tecniche di un programma API. Spetta ai manager del programma la responsabilità di comunicare con chiarezza gli obiettivi di business primari delle API proposte agli architetti che poi realizzeranno materialmente l'interfaccia. Gli architetti devono invece focalizzarsi su tali obiettivi durante le fasi di implementazione dell'infrastruttura API e di progettazione dell'interfaccia stessa. Tutte le decisioni tecniche devono contribuire alla creazion
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Der Aufstieg der Anwendungsprogrammierschnittstelle (Application Programming Interface, API) stellt eine geschäftliche Chance und eine technische Herausforderung dar. Unternehmensverantwortlichen bieten APIs die Gelegenheit, sich neue Umsatzquellen zu erschließen und den Kundenwert zu maximieren. Es ist jedoch Aufgabe von Unternehmensarchitekten, die APIs zu erstellen, mit denen Back End?Systeme zur Wiederverwendung in neuen Webanwendungen und neuen mobilen Apps verfügbar werden. Es ist unabdingbar, dass alle Stakeholder verstehen, dass die geschäftlichen Ziele und die technischen Herausforderungen eines API?Programms eng miteinander in Beziehung stehen. Programmmanager müssen die Verantwortung dafür übernehmen, die wichtigen geschäftlichen Ziele einer vorgeschlagenen API den Architekten klar mitzuteilen, die diese API erstellen sollen.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
L’outil de création d’API, CA Live API Creator, crée des back-ends applicatifs exposant des API REST/JSON à l’échelle de l’entreprise pour l’accès aux données et aux applications existantes. Cet outil permet aux développeurs de créer de nouvelles API REST rassemblant les données de différentes sources, par simple configuration. Ils peuvent étendre ces dernières en mettant en place des règles métier déclaratives, un traitement des événements via JavaScript et de la sécurité basée sur les rôles.Le modèle déclaratif de CA Live API Creator permet également de disposer de systèmes très évolutifs et fiables. Ses services optimisés sont plus efficaces et moins fragiles que les services codés manuellement par des développeurs et des architectes qualifiés
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
L’essor des interfaces de programmation d’applications (API) représente à la fois une opportunité commerciale et un défi technique. Pour les dirigeants d’entreprise, les API sont synonymes de nouvelles sources de revenu et d’optimisation de la valeur pour le client. Ce sont toutefois les architectes d’entreprise qui sont chargés de créer ces API permettant de réutiliser les systèmes back-end dans les nouvelles applications Web et mobiles. Il est crucial que tous les intervenants comprennent que les objectifs métier et les défis techniques d’un programme d’API sont intimement liés. Les responsables de programmes ont pour rôle de présenter clairement les objectifs commerciaux clés d’une API proposée aux architectes qui seront en charge de la conception de l’interface.
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CA Technologies EMEA
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