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Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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Vonage Business
Published By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
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aon, best employers, customer satisfaction, operating margins, employee engagement
    
Aon Hewitt
Published By: CA Technologies     Published Date: Jun 03, 2015
"Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes."
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CA Technologies
Published By: Genesys     Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results. Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes. Download the white paper and learn how to make better use of your analytics: • Automate responses that optimize the journey • identify and engage with customers before they contact you • Use predictive analytics and machine learning to drive outcomes
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customer needs, customer experience, customer behavior, customer journey
    
Genesys
Published By: Symantec.cloud     Published Date: May 11, 2012
The Symantec 2012 Endpoint Security Best Practices Survey reveals that organizations employing best practices are enjoying dramatically better outcomes when it comes to endpoint protection, and many of these best practices can-and should-be leveraged by SMBs.
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symantec, cloud, endpoint security, technology, smb, protection
    
Symantec.cloud
Published By: Lenovo and Intel®     Published Date: Jan 19, 2017
Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes.
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Lenovo and Intel®
Published By: Fitbit     Published Date: Jan 28, 2019
Amid the shift to value-based care, reducing the burden of chronic disease is one of the biggest challenges facing the health care field today. This widely sought-after goal is beset by significant obstacles. A big part of the problem is lack of patient engagement, or patients not being adequately involved in care decisions and follow-up care.
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Fitbit
Published By: Kronos     Published Date: Jul 26, 2017
It’s time to think more strategically about your entire workforce. Learn the benefits of a unified approach to HCM and workforce management. In today’s competitive and rapidly changing business environment, sustained success requires a total HCM strategy that focuses on managing, engaging, and retaining your entire workforce — both hourly and salaried employees alike. It also requires a single, unified technology platform that enables managers to successfully execute on that holistic strategy for improved operational efficiency, higher employee engagement, and better business outcomes.
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workforce, unified technology, operational efficiency, employee engagement, better business outcomes
    
Kronos
Published By: One Medical     Published Date: Feb 05, 2018
It’s time to rethink the role of primary care in your health benefit strategy. Employers have invested in countless initiatives to reduce spending and improve employee health outcomes. While these programs have varying degrees of success, employers are looking for new solutions that can have substantial long-term impact. Done the right way, primary care is uniquely positioned to be one of the strongest long-term solutions for employers. The proof is in the numbers: when patients have better access to primary care, the total cost of care is reduced by 4 to 5%. Our comprehensive eBook will show you how to lower health costs and improve employee health outcomes. The guide covers: The current healthcare landscape’s impact on employers The five key attributes of high performance primary care How to make a business case for prioritizing primary care Questions to ask when evaluating vendors
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One Medical
Published By: Reltio     Published Date: Nov 20, 2018
Big data is growing faster than the capabilities available to manage and analyze it. Get this vendor comparison to learn how a modern master data management platform will help you to achieve better outcomes.
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Reltio
Published By: Marketo     Published Date: Aug 29, 2016
Download this whitepaper to learn how technology can help you to better engage patients, ultimately driving stronger outcomes for your healthcare organization
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marketo, marketing, marketing automation, healthcare, patient engagement, marketing strategies, healthcare marketers, crm & customer care
    
Marketo
Published By: IBM Software     Published Date: Jan 25, 2012
Business analytics is the means by which organizations optimize business outcomes. Using insights that can be accessed, shared and acted on by employees at every level, organizations can increase profits, reduce costs, manage risk and make more accurate predictions to prepare for future outcomes. Learn why analytics-driven organizations outperform their peers.
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ibm, cognos, business intelligence, technology, analytics, business analytics
    
IBM Software
Published By: SAS     Published Date: Oct 18, 2017
Health insurers have long been plagued by issues of fraud, waste, abuse, error and corruption. Taking an enterprise approach to payment integrity – one that combines advanced data management and sophisticated analytics – can help payers detect and prevent fraud; effect positive change in how providers, employees and patients behave; and substantially reduce health care costs. Payers can achieve better outcomes when software support for the core disciplines of payment integrity run on a single platform.
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SAS
Published By: IBM     Published Date: Aug 08, 2012
IBM Analytical Decision Management revolutionizes how organizations make decisions by optimizing and automating high-volume, operational decisions at the point of impact to drive better business outcomes. In this technical white paper, learn about the architecture, deisgn and execution environments for this leading-edge technology, as well as recommendations on how to manage an implementation of this decision management solution.
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ibm, technology, optimized decision-making, analytical decision management, decision management, automation, technology, decision management solution
    
IBM
Published By: IBM     Published Date: Apr 16, 2012
Join us on from the comfort of your desk and hear about IBM Cognos Insight, the newest addition to the IBM Cognos family. See for yourself how this extremely affordable and breakthrough solution empowers all users to independently explore data, build scenario models and share insights for better business outcomes.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform
    
IBM
Published By: CEB     Published Date: Nov 09, 2015
As an HR professional, you know the spotlight is on recruitment functions to prove their value to the business. You’ve seen how the volume of job applications has risen over the last few years, yet all it has done is create more work and rarely better outcomes – for candidates, recruiters or employers. Based on CEB research, this eBook uncovers the insights and solutions to overcome these volume recruitment challenges: • How to create an effective employer brand • How to optimize the candidate experience • How to make the recruitment process more efficient
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recruitment, recruiting, volume recruitment, volume hire, volume recruiting, high volume recruitment, high volume recruiting, applicant sifting
    
CEB
Published By: Avaya     Published Date: Jun 15, 2016
Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.
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technology, best practices, healthcare, info graphics, skyrocket
    
Avaya
Published By: The Economist Group     Published Date: Aug 16, 2019
Finding new ways to make better, more confident decisions. As a supply chain planning professional, it’s what you do. But if you find yourself working in a siloed environment, the ability to make better decisions is consistently hijacked by the need to create yet another workaround simply to ensure your supply chain lives to see another day. In this eBook, we’ll look at the characteristics of a siloed supply chain environment and identify some of the ways your organization can modernize the planning experience. Ultimately, it comes down to connecting data, people and processes to create the transparency you need to help your organization realize better outcomes for executives, planners, manufacturers, suppliers and most importantly, your customers.
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The Economist Group
Published By: IBM ILOG.     Published Date: Oct 26, 2009
Learn how Vanderbilt University uses business rules in complex, critical patient care decisions to deliver increased speed and accuracy and arrive at better outcomes.
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business rules, ibm, ilog, healthcare, case study, business rule management system, brms
    
IBM ILOG.
Published By: IBM     Published Date: Mar 28, 2016
To succeed today, organizations need to take advantage of information technology in every area of their business. Talent acquisition is no exception. Robust, reliable technology can help recruiters more effectively engage with candidates. According to Aberdeen Group, the user experience is key. It is more important than ever to have friendly and interactive platforms. In terms of talent acquisition, companies that prioritize the candidate experience are more than twice as likely to improve their cost per hire on a year–by-year basis.1 In addition, social capabilities can enable recruiting professionals to use the Internet for job applications, social referrals and video interviewing. Mobile integration also enables users to connect with information where and when they need it. With better tools and insight into people and data, organizations can much more quickly identify talent, match capabilities to market needs, retain the best talent and improve recruiting outcomes. Simply put, rec
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ibm, talent acquisition, human resources, recruiting
    
IBM
Published By: SAP     Published Date: Sep 02, 2009
Learn how solutions for large hospitals that provide intelligently aggregate and summarize clinical, operational, and financial data can offer CFOs faster, hospital-wide insight. When CFOs can immediately access information across existing systems, better decision making and financial outcomes result.
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sap, cfo, hospital data, integration, cfo, aha, business intelligence
    
SAP
Published By: IBM     Published Date: Jul 23, 2015
Predict better academic outcomes with IBM SPSS Decision Management for Student Performance.
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predictive analytics, performance management, student performance, spss, decision management, intervention measures, graduation rates, advanced placement courses
    
IBM
Published By: IBM     Published Date: Feb 19, 2015
Optimizing healthcare IT investments for better business and care outcomes.
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business optimization, healthcare it investments, emr, ibm
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
First it was measuring employee satisfaction, then employee engagement—but what is next? Research has certainly proven that engaged employees are core to driving business outcomes, but we think there is something more. What if you could measure what matters to your business by listening first? Think about the power of understanding the needs and challenges of your customers, the market and your employees as a foundation before implementing an employee survey. Developing a survey that truly listens to the business allows for better outcomes that are tied to improving the bottom line. And it doesn’t have to stop there—it’s about developing a continuous program to help you build and maintain what is important to your business today and prepare for the change that is coming tomorrow. It’s not just about employee engagement, it’s about helping you build, maintain and improve a Smarter Workforce.
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employee engagement, smarter workforce, employee survey, employee satisfaction
    
IBM
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