business expectations

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Published By: Microsoft Azure     Published Date: Apr 10, 2018
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends. The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on: The growing importance of service in a customer’s choice of or loyalty to a brand The most important aspects of a good customer service experience The most frustrating aspects of a poor customer service experience Expectations of the millennial customer segment Channel preferences based on geography Customer expectations for self-serv
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Microsoft Azure
Published By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
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oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices
    
Oracle
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security, remote manager
    
Trend Micro SaaS
Published By: IBM     Published Date: Dec 03, 2012
This white paper provides an overview of the issues and requirements needed to support the foundation for business change. Learn how new foundation is required for companies to support customer expectations for the next decade.
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change, ibm, ibm smarter computing, smarter computing, customer support, technology
    
IBM
Published By: IBM     Published Date: Mar 28, 2016
Nowadays, organizations need top-notch technologies to attract top talent, support their recruiters, and empower their organizations to grow. Thankfully, data analytics, open talent acquisition suites, talent communities, mobile optimization, and more are readily available and can enhance experiences for both candidates and recruiters while providing insight on HR for business leaders. But refreshing talent acquisition isn't just about technology; it's also about realigning its definition to the demands and expectations of the twenty-first century.
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ibm, recruiting, talent acquisition, talent acquisition technology
    
IBM
Published By: IBM     Published Date: Jul 20, 2016
Nowadays, organizations need top-notch technologies to attract top talent, support their recruiters, and empower their organizations to grow. Thankfully, data analytics, open talent acquisition suites, talent communities, mobile optimization, and more are readily available and can enhance experiences for both candidates and recruiters while providing insight on HR for business leaders. But refreshing talent acquisition isn't just about technology; it's also about realigning its definition to the demands and expectations of the twenty-first century.
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ibm, recruiting, talent acquisition, talent acquisition technology
    
IBM
Published By: SAS     Published Date: Mar 06, 2018
Digital transformation is here, and businesses are feeling it. No matter what stage of the transformation a company is in, it is likely aware of a shift in its industry, customer expectations and employee perspectives. When it comes to digital, there is truly nowhere to hide.
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SAS
Published By: SAS     Published Date: Sep 13, 2013
If businesses are recognizing the need for a dial-tone approach to establishing “data utility” services for meeting user expectations for data accessibility, availability and quality, it is incumbent upon the information management practitioners to ensure that the organization is properly prepared, from both a policy/process level and a technology level.
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sas, cio, chief information officer, data utility, information management
    
SAS
Published By: K2     Published Date: Jan 07, 2016
In a world where speed matters, businesses need agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have hampered process agility by locking themselves into outdated systems, processes, and ways of working, but a variety of factors – including modernization and customer expectations – are increasingly playing a role in driving companies toward business process transformation, an emerging topic in the realm of process excellence. This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
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business processes, agility, business process transformation, process excellence
    
K2
Published By: IBM     Published Date: May 07, 2013
Can an organization that chooses to ignore the insights of employees, customers and business partners expect to thrive? For many, the answer is no. In a global environment where innovation cycles are shrinking, customer expectations are rising and talent is becoming more distributed, companies are seeing the need to more effectively apply the knowledge and experience of individuals, regardless of their vocation, affiliation or organization status. Download this report to learn how you can access the untapped knowledge of your networks.
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collective intelligence, networks, customer, innovation cycle
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Will your disaster recovery plan work when the time comes? It's a hard determination for any organization to make. But in IBM's experience, the answer is often "no." Disaster recovery plans often fail because organization have based their recovery strategies on outdated assumptions. Read this white paper to learn seven common misconceptions about disaster recovery. You'll also discover how new technologies can help modernize disaster recovery efforts.
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avoid pitfalls, business pitfalls, disaster recovery, recovery plans, business recovery, evolving business, business expectations, business threats, outdated assumptions, recovery efforts, failed organization, work to recover
    
IBM
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Nginx     Published Date: Jul 15, 2014
Users demand fast application delivery and it is essential for the survival of your business. Meeting the expectations of your users is challenging. NGINX Plus offers a broad array of solutions to solve these challenges, allowing you to delight your users.
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nginx, application delivery, web servers, application infrastructure, apache http server, high availability, load balancing, server performance, enterprise infrastructure, application performance, riverbed, reverse proxy, server software, web applications, enterprise software
    
Nginx
Published By: DocuSign     Published Date: Apr 24, 2018
"We live in a world where the ability to do business digitally is a given. Now more than ever, people want to do business with organizations via the ease, speed, convenience and security of a fully digital experience. Yet many businesses are failing to keep pace in their front office with customer expectations, as well as with competitors that have made digital transformation a priority. Download this eBook to learn how B2B companies can evolve to meet customer expectations by adopting a fully digital experience with eSignatures. Some quick stats: - 87% of U.S. workers expect to be able to sign and purchase digitally - 75% of U.S. workers think that eSignatures are more secure than paper methods "
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DocuSign
Published By: IBM     Published Date: Nov 13, 2014
A social email and application experience takes advantage of the impact of social networking technologies on business processes and worker expectations.
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social email, social networking technologies, business processes, application experience
    
IBM
Published By: IBM     Published Date: Nov 07, 2014
To build a great mobile app, you need the right skills, tools, and support. That’s why many companies are turning to integrated and collaborative mobile application development environments that let them meet business needs and exceed customer expectations.
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ibm, mobile app, collaboration, mobile development, mobile environments, mobile application, hybrid apps, native apps, web apps, platform advantages, integrated development, customer engagement, productivity, brand value, mobile
    
IBM
Published By: IBM     Published Date: Apr 22, 2015
To build a great mobile app, you need the right skills, tools, and support. That’s why many companies are turning to integrated and collaborative mobile application development environments that let them meet business needs and exceed customer expectations.
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ibm, mobile application, app, build, integration, collaboration, development
    
IBM
Published By: Comcast Business     Published Date: May 07, 2018
Companies today are as distributed as their customer base, with branch offices and satellite locations scattered well beyond traditional boundaries. For many, these distributed sites are the face of the company to the customer, with most—if not all— customer interactions occurring in these locations and not in the corporate headquarters. Banks and finance centers, retail stores and even urgent care centers all fit within the category of the branch office, with each location connected to the corporate headquarters and, increasingly each other. Together, they make up the distributed enterprise. However, each location is its own entity and must be able to operate independently of headquarters to ensure business can continue even if one or other locations experience technical issues. Distributed locations, therefore, must be equipped to handle all manner of customer interactions – and evolving customer expectations—and do so in a way that anticipates what the customers want next. From pers
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Comcast Business
Published By: NetApp     Published Date: Jun 27, 2016
Flash storage helps businesses exceed their expectations for speed, the end-user experience, and performance. Leaders from Citrix, Apache, and Western Oregon University speak about the challenges they overcame and how NetApp® flash solutions helped them to win.
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NetApp
Published By: Altova     Published Date: Aug 21, 2009
The ability to offer customers business content in multiple formats, such as Web pages, email messages, Word documents, PDF documents, etc., is vital for meeting customers' needs and expectations in today's hyper-competitive Internet economy.
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xml, search engine, multiple format, multiple formats, customer service, content delivery, altova
    
Altova
Published By: IBM     Published Date: Feb 08, 2008
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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marketing roi, customer satisfaction, return on marketing investment (romi), chief marketing officer or cmo, customer centricity, customer behavior, multi-channel marketing, marketing strategy, marketing analytics, ibm
    
IBM
Published By: IBM     Published Date: Jan 12, 2009
To remain competitive, today’s businesses need to meet high expectations for rich, interactive browser experiences. IBM WebSphere Portal offers extensive support for Web 2.0, and can enable your organization to easily deploy high performing, intuitive applications. Watch this demo to learn about the Web 2.0 features available today with IBM.
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ibm, websphere portal, web 2.0, interactive browser experience, intuitive applications
    
IBM
Published By: Winward     Published Date: Aug 21, 2009
To succeed in today's business environment, the enterprise must manage the effects of three realities: the recent, massive investment in technology has significantly increased IT complexity; the Internet has altered customers' expectations of availability, cost, and service; and the new economic climate highlights the need to leverage existing assets and improve the return on investment for new initiatives.
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business management, cost control, it spending, analytical applications, report design, it investment, technology spending, roi, return on investment, winward
    
Winward
Published By: Quocirca     Published Date: Jul 03, 2008
Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years the adoption of tools such as mobile phones, wireless laptops, the internet and email have all been driven by such expectations. Small and mid-sized businesses (SMBs) are often at the forefront as these technologies can give them a lead on their larger competitors. What starts as a useful extra tool or 'competitive edge' soon becomes the accepted norm and a search for improved quality and utility then ensues.
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convergence, mobile, wireless, communications, unified communications, quocirca
    
Quocirca
Published By: Quocirca     Published Date: May 15, 2009
Most organisations have had to supplement their IT capability with some form of external help at one time or another. However, as financial pressures mount and technology continues to evolve and its relationship with the business becomes increasingly complex, how does this change the expectations and needs of those external relationships? Learn more today!
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quocirca, software as a service (saas), it function, it staff, business process, customer service, it budget
    
Quocirca
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