business service managemen

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Published By: SAP Concur     Published Date: Aug 07, 2019
"Spend Management is the planning, process, and system of managing business dollars to positively affect the production of products and services. Spend management usualy includes processes relating to procurement, supply chain management, and outsourcing. Optimal spend management relies on the ability to understand and control company spend through automation tools and analytics. Steps to Strategic Spend Management All CFOs are concerned with how their company is spending its money. However, this is of particular concern for CFOs of small to mid-size businesses who need to manage their cash flow effectively to survive. To survive and maintain a competitive advantage, companies need to be strategic in their spend management and identify ways to invest wisely to meet current demands and fuel growth for the future. Expense and invoice management can no longer be viewed as simply a cost center. Download this white paper to explore five initiatives that can help guide your company towa
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SAP Concur
Published By: Qwest Business.     Published Date: Jan 27, 2010
This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.
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qwest business, managed network services provider, portfolio, partnership, it resource, roi, spend management, request for information, rfi
    
Qwest Business.
Published By: Qwest Business.     Published Date: Jan 27, 2010
Managing Complexity in the Extended Enterprise. Regardless of company size, businesses must balance the increasing cost and effort involved in managing the network with other business functions that also require time, resources, personnel, and management attention.
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qwest business, network managed services, enterprise applications, enterprise resource planning, total cost of ownership, productivity, performance management
    
Qwest Business.
Published By: IBM     Published Date: May 12, 2008
Managing compliance is a huge challenge for companies, straining IT resources needed to meet service level agreements. To overcome these challenges, IT must support the objectives of your business. This white paper describes how IBM Service Management does just that. It defines and monitors IT governance and compliance management in a repeatable manner across businesses of any size.
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service, service management, sla, service level, ibm, ibm g&rm, ibm grm, compliance
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
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itilv3, ibm, value, itil, best practice, cobit, coit, etom, soa, ccta
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
IDC studied 14 mobile and fixed-line service providers that implemented Tivoli Netcool and found that IBM Tivoli Netcool can help in big ways. It reduces costs by improving operational efficiencies and still allows you to deliver a high-quality custom management.
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ibm, tivoli, netcool, roi, future proofing, data integration, operations productivity, cost reduction, user productivity, business value analysis, performance management, service quality management, and network fault management, cost efficiencies from consolidation, operations staff productivity, integrated solution
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
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ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management, analytics, business rules, collaboration
    
IBM
Published By: Stratus Technologies     Published Date: Jan 07, 2008
CIOs today are being called upon to interpret business strategy and priorities, then add value through information technology initiatives. At a time when "critical to the business" translates to "mission-critical IT", how do you ensure end-to-end availability and reliability of the IT resources that enable your company’s essential business processes.
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business success, productivity, compliance, cost control, decrease spending, spend management, data integrity, meeting sla, meeting slas, service management, stratus, stratus technologies
    
Stratus Technologies
Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
    
HP Service Management
Published By: LANDesk     Published Date: Jun 02, 2009
A proven framework for delivering business alignment and implementing best practices for IT service management.
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landesk, avocent, itsm, it business management, itbm, maturity model, service management, cobit, capability maturity model integration, cmmi, cmdb, kpi, sla
    
LANDesk
Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
    
LANDesk
Published By: Epicor     Published Date: Feb 22, 2010
This white paper explains the 12 criteria that allow you to identify and select the solution that will meet these expectations.
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epicor, erp system replacement, enterprise resource planning, ifrs financial, ebusiness, service-oriented architecture, soa, it management
    
Epicor
Published By: IBM Corp     Published Date: May 31, 2011
Servers are the foundation of a dependable IT infrastructure. You need your IT to be reliable, flexible and ready to support your business through changing times. Read this white paper to see how IBM System x and IBM BladeCenter servers can offer an outstanding platform for virtualization and consolidation.
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ibm global business services, aditya famwal, mark t. chapman, midsize businesses, performance management, cost reduction, ibm system x, ibm bladecenter server, virtualization, consolidation, tco, x86 server, imm
    
IBM Corp
Published By: IBM Corp     Published Date: May 31, 2011
This paper explains virtualization, its benefits for mid-sized business and how IBM's virtualization strategy can help mid-sized companies reduce costs, improve services and simplify management.
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ibm virtualization, mid-sized businesses, ibm solutions, virtualized infrastructure, system x, bladecenter hs22v, vmware, tco, energy efficiency, risk management, smb
    
IBM Corp
Published By: Liaison Technologies     Published Date: Feb 07, 2014
Learn why businesses are increasingly using a managed services approach for their EDI/B2B needs. You too may consider it for your business.
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liaison, electronically exchange, managed services, manage data, b2b, data management, enterprise application integration, eai, business integration, service provider, it systems, it functions, productivity, partner management, core competency, integration platform, change management, edi vendors, data infrastructure, data mapping
    
Liaison Technologies
Published By: Liaison Technologies     Published Date: Feb 07, 2014
Businesses and their IT departments are increasingly looking into the Cloud to drive innovation and increase business agility. Are you on the cloud?
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liaison, the cloud, cloud computing, hybrid approach, hybrid business, business agility, increase innovation, applications or processes, electronically exchange, managed services, manage data, b2b, data management, enterprise application integration, data infrastructure, data mapping, connectivity protocols
    
Liaison Technologies
Published By: IBM     Published Date: Oct 01, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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virtualization, dynamic infrastructure, ibm, risk management, system management
    
IBM
Published By: SAP     Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
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sap, services, value, innovation, business model, mobile computing, it service management, infrastructure management, project management
    
SAP
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: U.S. Cellular     Published Date: Jun 20, 2019
Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works and which features can lead to increased profits, better customer service and other important benefits. Learn more about features you may not have known about, as well as the surprising numbers around what you stand to gain. You’ll see what more and more of your peers are discovering — that a fleet management solution may be the key to making your job easier, by helping you solve common fleet-related problems.
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U.S. Cellular
Published By: Flexera     Published Date: Nov 19, 2018
In today’s competitive world, using new technology to set your business apart can make the difference between getting ahead or falling behind. But staying in control of the growing complexity is tough. Enterprise Architecture (EA), IT Service Management (ITSM) and Security teams need enriched technology asset data and accurate analytics so they can keep the enterprise running like a well-oiled machine. Join us to hear R “Ray” Wang, Principal Analyst and Founder of Constellation Research, and Alan Lopez, Senior Director of Global Product Marketing from Flexera, discuss use cases where asset data and analytics are becoming business-critical.
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Flexera
Published By: Flexera     Published Date: May 06, 2019
Using new technology to set your business apart can make the difference between getting ahead or falling behind. But staying in control of the growing complexity is a challenge. Enterprise Architecture (EA), IT Service Management (ITSM) and Security teams need enriched technology asset data and accurate analytics so they can keep the enterprise running like a well-oiled machine. Join us to hear R “Ray” Wang, Principal Analyst and Founder of Constellation Research, and Alan Lopez, Senior Director of Global Product Marketing from Flexera, discuss use cases where asset data and analytics are becoming business-critical. Watch the webinar.
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Flexera
Published By: DocuSign     Published Date: Mar 23, 2016
In today’s digital world, paper documents are an obstacle to doing business. Implementing a Digital Transaction Management (DTM) system can help, but financial services firms need solutions that offer bank-level security, regulatory compliance, operational efficiency, and a positive end-user experience. Read the report and discover the top 10 reasons why Financial Services firms choose DocuSign for their Digital Transaction Management and esignature solution.
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DocuSign
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