call center

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Published By: Cisco     Published Date: Apr 10, 2015
Walk past your data center, and you might hear a soft, plaintive call: “Feed me, feed me…” It is not your engineers demanding more pizza. It is your servers and applications. And the call is growing louder New Cisco® 40-Gbps bidirectional (BiDi) optical technology lets you bring 40-Gbps speeds to the access layer using the same 10-Gbps cable plant you are using today. It is a huge cost savings, whether you are upgrading your current data center or building a new one. And it means you can start taking advantage of 40-Gbps performance for your business right now without needing special budget approval and without having to wait a year to get the capacity you need.
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cisco, transceiver modules, wireless, cost effective, high performance switch, optical technology
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
The new Cisco Nexus® 9000 Series Switches provide features optimized specifically for the data center: high 10 and 40-Gbps port densities, reliability, performance, scalability, programmability, and ease of management. With exceptional performance and a comprehensive feature set, the Cisco Nexus 9000 Series offers versatile platforms that can be deployed in multiple scenarios, such as layered access-aggregation-core designs, leaf-and-spine architecture, and compact aggregation solutions.
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cisco, data center, switches, optimization, scalability, storage, applications, enterprise support
    
Cisco
Published By: Cisco     Published Date: Sep 15, 2015
Walk past your data center, and you might hear a soft, plaintive call: “Feed me, feed me…” It is not your engineers demanding more pizza. It is your servers and applications. And the call is growing louder. Mobile and virtualized workloads, cloud applications, big data, heterogeneous devices: they are all growing in your business, demanding previously unimagined capacity and performance from your servers and data center fabric. And that demand is not slacking. Your employees, applications, and competitive advantage increasingly depend on it. Those servers and applications need to be fed. And if you have not started planning for 40 gigabits per second (Gbps) to the server rack, you will need to soon.
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applications, systems integration, cloud, development
    
Cisco
Published By: Basho     Published Date: Apr 07, 2015
This whitepaper looks at why companies choose Riak over a relational database. We focus specifically on availability, scalability, and the key/value data model. Then we analyze the decision points that should be considered when choosing a non-relational solution and review data modeling, querying, and consistency guarantees. Finally, we end with simple patterns for building common applications in Riak using its key/value design, dealing with data conflicts that emerge in an eventually consistent system, and discuss multi-datacenter replication.
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basho, riak, relational database, nosql, common applications, simple deployments
    
Basho
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
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crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution
    
Tippit, CRM
Published By: Focus VoIP     Published Date: Jan 19, 2011
NEWLY UPDATED: Save time researching business phones with our free Midrange IP Phone Comparison Guide.
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altigen communications, nortel networks, ip phone, cisco systems, shoretel, polycom, avaya, phone system
    
Focus VoIP
Published By: SAS     Published Date: Sep 30, 2014
Stop to think about how – and how often – your business interacts with customers. Every day, with each interaction, data is created. What percentage of the data generated by these interactions are you using? There are so many channels for interaction, like social media, call centers, sales staff, help and support resources, marketing and campaigns. Typically, organizations believe that they are using only a small fraction of it effectively – at best, upwards of 10 percent of all the available data. Why? One reason relates to the difficulties in collecting all this data. This limitation is beginning to wane as commodity hardware becomes increasingly popular for big data storage. But another major inhibitor to examining all customer data has been the inability to examine millions, or even billions, of data points that constitute the customer picture. And much of this is now in the form of unstructured text inputs.
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sas, text analysis visualization, voice of the customer, unstructured text inputs
    
SAS
Published By: IBM     Published Date: Aug 21, 2013
In many enterprises, marketing is a multichannel effort that includes a wide range of touch points. The touch points range from websites and email promotions to traditional print advertising, postal mail, and broadcast, and direct sales by phone and in-person sales teams. But too often, each channel works independently, accountable to its own objectives, unaware of the efforts and results made within other marketing channels. As a result, call centers speak to customers without knowing the offers the customers previously accepted or rejected. In addition, emails launch without reference to online promotions and websites present messages that disregard their visitors’ previous contact history.
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cross channel marketing, customer communications, interactive marketing, multi-channel marketing, sales, multichannel, communications, email marketing
    
IBM
Published By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
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logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
    
Logicalis
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Social channels are now at the forefront of customer service
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social media strategies across marketing and customer service.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
A key step in executing an effective social media strategy is to start with your vision for social customer service. Ask yourself and your team a few questions:
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social data across the enterprise to improve customer satisfaction.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Cisco     Published Date: Jan 15, 2015
While this dramatic growth occurs, projections call for the cloud to account for nearly two-thirds of data center traffic and for cloud-based workloads to quadruple over traditional servers. That adds another element to the picture: changing traffic patterns. Under a cloud model, a university, for example, can build its network to handle average traffic volumes but then offload data on heavier trafficked days to a public cloud service when demand dictates, such as when it’s time to register for the next semester of classes.
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cloud, growth, traffic, projection, account, network
    
Cisco
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper describes the principles of a new, commercially available data center architecture that can be implemented today to dramatically improve the electrical efficiency of data centers.
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apc by schneider electric, data center, power and cooling, infrastructure, electrical efficiency, data center architecture
    
APC by Schneider Electric
Published By: VendorSeek     Published Date: Feb 22, 2010
Choose a call center that can handle the volume of expected incoming and outgoing calls reflective of your campaign.
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vendorseek
    
VendorSeek
Published By: ActiveProspect, Inc.     Published Date: Sep 19, 2013
In this whitepaper, provided by the law firm of Klein Moynihan Turco LLP (KMT) and ActiveProspect, a marketing SaaS provider, offers a comprehensive overview of the legal aspects of the new TCPA regulations and simple solution to verify and store proof of consent for Internet leads in order to comply with the new regulations.
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tcpa, tcpa regulations, tcpa compliance, tcpa class action, telemarketing, telemarketing compliance, telemarketing regulations, telemarketing rules
    
ActiveProspect, Inc.
Published By: ActiveProspect, Inc.     Published Date: Sep 19, 2013
In this whitepaper, provided by the law firm of Klein Moynihan Turco LLP (KMT) and ActiveProspect, a marketing SaaS provider, offers a comprehensive overview of the legal aspects of the new TCPA regulations and simple solution to verify and store proof of consent for Internet leads in order to comply with the new regulations.
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tcpa, tcpa regulations, tcpa compliance, tcpa class action, telemarketing, telemarketing compliance, telemarketing regulations, telemarketing rules
    
ActiveProspect, Inc.
Published By: NetApp     Published Date: Jun 27, 2016
NetApp has acquired SolidFire, and combined the performance and economics of all-flash storage with a webscale architecture that radically simplifies data center operations and enables rapid deployments of new applications. Hear IDC's view about the NetApp Flash Portfolio and the integration of SolidFire technology.
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NetApp
Published By: Informatica     Published Date: Jul 07, 2011
Explore how retailers can generate a single view of customers who engage across multiple channels-online, in stores, and via call centers, on social media, and mobile devices.
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informatica, competitive edge, customer information management mdm, master data management, multichannel retail environment, social media, single view, customer activity
    
Informatica
Published By: Schneider Electric     Published Date: Nov 20, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That is the most important finding in a new 8x8-CCNG survey of 154 contact center customers conducted in the U.S. and U.K. The survey suggests three quarters of companies have recognized the value of the cloud, with 25% of contact centers having fully deployed cloud today and another 28% partially transitioned. In addition, 21% have plans to migrate within the next year.
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Schneider Electric
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