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Published By: Sprinklr     Published Date: Jan 05, 2018
Long wait times, dropped calls, repeating a single problem dozens of times – one could write a novella about the countless pain points of customer service. To customers, these pain points are, well, painful. To companies, they’re a necessary part of doing business. When you’re a multibillion-dollar brand with hundreds of locations worldwide, scale equals survival. Call centers are the epitome of scale. Fixated on efficiency, many companies forget what it’s like to be on the other end of the line. They forget about the customer experience.
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Sprinklr
Published By: IBM     Published Date: Jun 08, 2017
The healthcare payer ecosystem in the United States has changed dramatically over the last decade and is expected to evolve at an even faster pace over the next few years. Many world-class companies involved in healthcare payment processing are finding themselves constrained by their existing information technology infrastructure. The silos that they built around business-to-business (B2B) processing are constraining them, making it difficult to achieve governmental mandates and (more importantly) increase processing efficiency and competitive advantage. Gone are the days of a small set of data following static and simple standards traded between a limited set of organizations. Gone are the days where the rules for when data is valid versus invalid can expressed in a paragraph or two. Gone are the days when information about a healthcare payment was almost entirely about the "who," "when," and "how much."
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hipaa, healthcare, b2b, organizational strategy, affordable care
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
Reliable and secure network connectivity is no longer optional. It supports critical priorities for healthcare providers, including enhancing patient care outcomes, improving operational efficiency and boosting financial returns. If a healthcare provider’s network infrastructure is not resilient, reliable and secure, the provider will not be able to reap the benefits of its healthcare IT investments.
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Cox Business
Published By: Cox Business     Published Date: Dec 19, 2016
As the healthcare industry continues to move forward into an age of big data, optimization, and greater coordination of care through the capabilities of better networking technologies, opportunities have never been greater to use technology to truly improve how healthcare professionals interacts with patients. However, growing dependence on your network for everything from medical records to billing information can also mean that healthcare networks hold greater amounts of data than ever before. This makes them a tempting target for hackers.
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Cox Business
Published By: Cox Business     Published Date: Dec 19, 2016
Never have Distributed Denial of Service attacks been more present globally, and it’s time for the healthcare industry to take notice. They have shut down of?ces, caused ransom-like threats, and created an atmosphere where a sophisticated attack could come from almost anywhere at almost any time.
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Cox Business
Published By: Cox Business     Published Date: Dec 19, 2016
Exposing data or suffering downtime not only creates risks to patient safety, supports identity theft and damages the hospital's reputation, but can also result in signi?cant HIPAA penalties. The costs include the time your staff spends responding to the attack and lost productivity when systems are unavailable or work needs to be redone. Investing in computer and network security is a smart ?nancial decision for hospitals.
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Cox Business
Published By: Cox Business     Published Date: Dec 19, 2016
In this white paper, we’ll look at Distributed Denial of Service (DDoS) attacks, why they pose a threat to healthcare and other networks, and how to protect against them. As we are expected to host more and more key information on our network, we increase our risk at risk for an attack that can shut down vital services or serve to support a malicious actor out to steal private data.
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Cox Business
Published By: Comcast Business     Published Date: Oct 19, 2018
Technology has had a truly transformative impact on the healthcare space. Thanks to innovations in technology, tools and their respective processes, the practice of treating patients has shifted from mostly reactive to proactive, enabling physicians and caregivers to approach healthcare in a more holistic fashion. As part of that shift, hospitals, wellness centers and physicians’ offices are focusing on providing value over volume1, taking healthcare beyond the four walls of the facility and into patients’ homes, places of work and social centers. The concept of whole health is much easier to attain with technology such as artificial intelligence, analytics, wearables and mobile health (mHealth) apps, to name a few.
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Comcast Business
Published By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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Progress
Published By: Progress     Published Date: Mar 26, 2018
The transition to value-based outcomes, an aging population, and new mobile and wearable and chat bot technologies are driving changes across every aspect of the healthcare industry. Advances in digital health technologies hold great promise that healthcare can be delivered in smarter, simpler, and more cost effective ways. Mobile technologies can foster patient engagement, enhance care team communication, reduce cost of delivery, and improve the healthcare experience for both patients and their providers. The key is figuring out which apps to tackle first. This document outlines a few of the key use cases that are showing positive impact. While this isn’t an exhaustive list, it provides several great places to start on the digital health innovation journey.
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Patients are morphing into healthcare consumers, while healthcare providers and suppliers are simultaneously facing tighter payments. The Triple Aim is the operating beacon to deal with this challenging operating environment. How will healthcare organizations manage? By bringing data together from inside and outside the traditional healthcare system, and quickly delivering solutions into people’s hands via a new generation of enterprise health clouds.
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Sampling of Patient-Centric and Connected-Care Digital Health Experiences on Progress Health Cloud
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Progress
Published By: Progress     Published Date: Mar 26, 2018
In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Digital transformation has changed the face of business across the globe. New digital technologies— specifically, mobile devices—are opening new avenues for companies to engage their prospects and manage their operations with greater effectiveness and efficiency. However, in the healthcare space, the response to these technological innovations has been reserved. While it’s undeniable that digital transformation could bring great change to the healthcare space just as it has in other industries, obstacles like regulatory compliance and rigid systems of record discourage the adoption of new tools and technology. This has led to frustration from all sides of the healthcare ecosystem. Many people are accustomed to using intuitive digital applications in their everyday lives, so when healthcare applications deliver archaic user experiences, everyone is left wanting more. Patients and members want applications that enable them to manage their health more easily. Providers want to provide new
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Patients are morphing into healthcare consumers, while healthcare providers and suppliers are simultaneously facing tighter payments. The Triple Aim is the operating beacon to deal with this challenging operating environment. How will healthcare organizations manage? By bringing data together from inside and outside the traditional healthcare system, and quickly delivering solutions into people’s hands via a new generation of enterprise health clouds.
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Sampling of Patient-Centric and Connected-Care Digital Health Experiences on Progress Health Cloud
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Progress
Published By: Fitbit     Published Date: Mar 20, 2017
February may have been the official American Heart Month - but it's never too late for you and your employees to take better care of your tickers. Fitbit Group Health has designed a poster and three tip sheets, that you can share within your organization. Your employees will get the heart-healthy advice they need, and you’ll get to shine as the wellness rock star that you are. Things to keep in mind as you download the kit: * The posters and tip sheets can be shared any number of ways, including via print, email, or uploaded to your company intranet. * Consider hanging the poster in well-trafficked areas like your lobby, kitchen, and hallways. * Think about giving one tip sheet a week to keep heart health top of mind. Enjoy the poster and tip sheets and good for you, for helping your employees love their hearts this month.
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Fitbit
Published By: XpertHR     Published Date: Jun 13, 2018
It’s an employee job market these days. With the lowest unemployment rate in decades, HR professionals must be hyper-focused not just on attracting, but on retaining, top talent. The stakes are too high to risk losing key employees to competitors. Effective performance management and a strong culture are must haves to keep valuable talent from walking out the door. This whitepaper from XpertHR covers nine critical categories of best practices in retaining top talent. Download your copy today!
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employee retention, reduce turnover, talent management, performance management, talent acquisition, company culture, career development, employee communication, total rewards, employee management
    
XpertHR
Published By: Juniper Networks     Published Date: Jun 22, 2017
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value. Visit www.juniper.net for more information.
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security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
    
Juniper Networks
Published By: Pure Storage     Published Date: Apr 18, 2018
Everybody’s talking about big data. Huge promises have been made about its role in driving enterprises forward. But few organizations are realizing its true benefits. For those able to put data to good use, there’s much to be excited about. Data is transforming not only businesses, but entire industries, and the world as we know it. Today organizations are harnessing big data to do things like transform healthcare, provide eyesight for the visually impaired, and bringing us closer to autonomous cars
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Pure Storage
Published By: Excellus BlueCross BlueShield     Published Date: Sep 18, 2018
What’s the secret to getting the most out of your High Deductible Health Plan (HDHP)? Getting comfortable talking to your doctor about costs. When you have healthy conversations about procedures, prescriptions, and general costs, you will find new ways to save money that you never knew existed. Want to know how to get more out of your HDHP? Just ask.
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hdhp, excellus, preventive care, health savings, health insurance, health benefits
    
Excellus BlueCross BlueShield
Published By: IBM Watson Health     Published Date: Dec 11, 2017
mation that’s consistent and comes from a single source, and information that’s easy to find and access. Additionally, the tool should provide access from multiple types of devices and the vendor should offer ongoing training and support. The best vendors will provide not only initial
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clinical solutions, clinical decision support solution, clinical decision tool, technical support, optimized care, evidence-based recommendations, clinical solution vendor, drug reference, clinical content
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Jul 06, 2018
The need Carson Tahoe Health needed insights to convince its board that an outpatient palliative care program could help address its higher-thanaverage mortality rates and help decrease the risk of future financial impact from those rates The solution The healthcare system used IBM® CareDiscovery to track and analyze end-stage patient mortality and related length of stay, readmissions, utilization and costs in key disease groups—by comparing those who participated in trial inpatient palliative care and those who did not The benefit The analysis was used to demonstrate to the system’s board that an outpatient palliative care service line was viable in terms of both cost savings and quality-of-care improvement
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IBM Watson Health
Published By: Group M_IBM Q418     Published Date: Oct 02, 2018
Chatter about the cloud is everywhere. You can't turn on your TV, look at your smartphone, open a magazine or browse websites without being inundated with messages about the cloud. Proponents tell you the cloud will save you time, give you a place to store data, create a way to manage hard drive space on your phone and much more. Detractors will scare you with stories of hackers gaining access to personal photos and bank account numbers.
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Group M_IBM Q418
Published By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Fresenius Medical Care North America ist der führende Anbieter erstklassiger Gesundheitsleistungen für Patienten mit Nieren- und anderen chronischen Beschwerden. In den USA leben 640.000 Personen mit Nierenerkrankungen im Endstadium. Mehr als drei Millionen Menschen weltweit leiden an chronischem Nierenversagen. Über das branchenführende Netzwerk von 2.200 Dialysezentren in den USA, ambulanten Herz- und Gefäßlaboren und Notversorgungszentren – sowie Nordamerikas größtes Angebot an Krankenhaus- und Postakut-Versorgungsanbietern – sorgt Fresenius Medical Care North America für die koordinierte Behandlung für mehr als 180.000 US-amerikanischen Patienten.
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Dell PC Lifecycle
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