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Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: ConnectWise     Published Date: Aug 22, 2019
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
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ConnectWise
Published By: NAVEX Global     Published Date: Nov 10, 2014
In this whitepaper, Andrew Foose, vice president of NAVEX Global’s Advisory Services Team, analysed recent legal developments in the U.K. and uncovered four valuable clues on how enforcement of financial crimes may play out in 2015
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financial crimes in the uk, enforcement of financial crimes, navex
    
NAVEX Global
Published By: Sage People     Published Date: Apr 10, 2018
Why modern enterprise management is the new business reality. It’s easy—and often justifiable—to blame rapid, unceasing technological advancements as the cause of many of today’s major challenges in industries such as manufacturing, distribution, and services. Globalisation, a mobile workforce, and new apps and tools are among the many factors that have created a new reality in which:
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Sage People
Published By: Lumesse     Published Date: Feb 12, 2015
This white paper from Lumesse reveals the 5 key predictions and workforce trends for the HR world ahead.
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hr predictions, hr trends, recruitment methods, talent disruption, job 3.0, 2015 hr trends
    
Lumesse
Published By: Epicor     Published Date: Jul 05, 2012
An ERP implementation is not easy, Just like surgery, there will be some "recovery" time. But that doesn't mean your business stops during that recovery period.
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erp, erp replacement
    
Epicor
Published By: Clearswift     Published Date: Jun 09, 2008
This white paper provides a comprehensive look at spam; from its early days to where we are today in terms of managing the daily threats.  With a strong policy, education and policy enforcement, and a multi-layer content security solution, organizations can address every kind of threat to its networks and its business; regardless of whether the threats are inbound or outbound.
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clearswift, network security, internet security, web security
    
Clearswift
Published By: SAS     Published Date: May 24, 2018
Ongoing digitization has created vast streams of data, forcing businesses to become more data-driven than ever before. While the benefits of being a data-driven organization are clear (improved performance, more profitability, stronger innovations), there are still some technical and business challenges to overcome. Thanks to technological advancements in data analytics, companies in all types of industries can become data-driven. Read this e-book to discover what it means to be a data-driven organization and to learn the basic do’s and don’ts of how to get there.
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SAS
Published By: SAS     Published Date: Sep 05, 2019
Organizations are charging ahead with investments in cloud and analytics to deliver agility, scalability and cost savings. With computing power advancements and continuous growth of data, cloud provides the elastic workloads and flexibility required for modern business. However, the environment of flexibility and choice that cloud provides also creates complexity and challenges. In this white paper, learn how organizations are applying expertise and using the latest methods to move analytics to the cloud, including: • Why are organizations moving analytic work to the cloud? • What are the key challenges and misconceptions? • How do IT leaders provide choice while maintaining control?
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SAS
Published By: Vidyo, Inc.     Published Date: Oct 22, 2010
This case study will detail how using VidyoConferencing has allowed the Italian Police Forces in Verona to greatly improve their com¬munication systems and reduce costs during investigations and daily law enforcement activities.
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vidyo, video conferencing, avc, transcoder, mcu, power, streaming, conferencing, router, vidyorouter, telepresence, gateway
    
Vidyo, Inc.
Published By: Dell Storage     Published Date: Apr 21, 2011
Read how to speed up storage provisioning, automatically fine-tune data placement, minimize disk capacity and integrate storage with SRM by implementing Fluid Data storage.
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dell compellent, vmware environment optimization, virtual storage platform, vmware, storage provisioning, disk capacity, fluid data
    
Dell Storage
Published By: Dell Storage     Published Date: Oct 17, 2011
Private cloud computing advances the delivery of efficient, agile IT infrastructure allowing enterprises to plan incremental enhancements to existing infrastructure, and the right SAN.
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technology, dell, san foundation, cloud deployment, data center, data management
    
Dell Storage
Published By: Dell Storage     Published Date: Nov 08, 2011
Private cloud computing advances the delivery of efficient infrastructure allowing enterprises to plan incremental enhancements to existing infrastructure, and the right SAN.
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technology, dell, san foundation, cloud deployment, data center, data management
    
Dell Storage
Published By: Dell Storage     Published Date: Nov 08, 2011
Read how to speed up storage provisioning, automatically fine-tune data placement, minimize disk capacity and integrate storage with SRM by implementing Fluid Data storage.
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dell compellent, vmware environment optimization, virtual storage platform, vmware, storage provisioning, disk capacity, fluid data
    
Dell Storage
Published By: LogMeIn     Published Date: Nov 08, 2016
Gérer efficacement les fluctuations de volume dans un centre de contact exige un mélange délicat de préparation, d’engagement en temps réel et d’évaluation rapide.
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customer experience, customer relationships, crm solutions/software, customer experience/engagement
    
LogMeIn
Published By: Skillsoft     Published Date: Mar 13, 2015
Most companies are well aware of the risks bribery and corruption pose when operating in the global marketplace. However, what companies may be overlooking is how quickly the landscape is changing—and how this dynamic shift can affect corporate compliance initiatives. With the recent up-tick in enforcement of the Foreign Corrupt Practices Act (FCPA) and the tightening of anti-corruption legislation in other areas of the globe, including upcoming legislation in Ireland, knowledge of bribery rules and regulations has never been more critical.
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skillsoft, corruption, bribery, foreign corrupt practices act, fcpa, compliance, compliance initiatives
    
Skillsoft
Published By: Epicor     Published Date: Apr 17, 2018
More and more sporting goods and outdoor sports retailers are using the rich and robust Epicor® Eagle N Series® solutions for higher profits and faster growth—all while building loyal customer relationships. Now, with hundreds of additional enhancements built in, Epicor Eagle N Series software can help you streamline nearly everything you do for your business so you can focus on running more efficiently and profitably. With Eagle N Series, you can: • Simplify everyday processes—natural, intuitive workflows whisk you through everyday activities, plus it includes specialty tools for firearms compliance and equipment rentals • Manage complex inventory despite seasonal and trend-based demand swings • Improve overall business performance—make fast, informed decisions using intuitive on-screen analytics and dashboards What do businesses powered by Eagle N Series have to say about it? Read on to find out.
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sporting goods pos software, retail pos software, sporting goods, inventory management, improve business efficiencies, smarter retailers, customer engagement software, customer loyalty software, sporting goods industry best practices, firearms software, mobile checkout, mobile technology, pos technology, inventory management software
    
Epicor
Published By: Epicor     Published Date: Apr 30, 2018
More and more hardware and home center retailers are using the rich and robust Epicor® Eagle N Series® solutions for higher profits and faster growth—all while building loyal customer relationships. Now, with hundreds of additional enhancements built in, Epicor Eagle N Series software can help you streamline nearly everything you do for your business so you can focus on running more efficiently and profitably. With Eagle N Series, you can: • Simplify everyday processes—natural, intuitive workflows whisk you through everyday activities • Manage complex inventory despite seasonal and trend-based demand swings • Improve overall business performance—make fast, informed decisions using intuitive on-screen analytics and dashboards What do businesses powered by Eagle N Series have to say about it? Read on to find out.
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retail pos software, hardware pos, mobility software, mobile pos, inventory management software, customer loyalty software, mobile technology, pos technology, reporting software
    
Epicor
Published By: Epicor     Published Date: Sep 21, 2018
Does your current software give your business the visibility and flexibility you need to be responsive and competitive, or is outdated software negatively impacting business growth and excellent service? The retail world is becoming more complex. eCommerce has grown in the U.S.—from $42 billion to $236 billion in the last decade*—and lifestyle shopping is raising customer expectations. Having the right retail management software solution—one that can keep up with your business needs and the increasing pace of technology—is critical. Given the recent advancements in technology—and higher customer expectations—perhaps it’s time to ask if your retail management software is up to the task of nurturing and managing your growth over the coming decade. Epicor has been a part of successful retail businesses for years. Here are some risks you may face from using outdated software: 1. Excessive labor costs and hiring gaps 2. Operational inefficiencies 3. Insufficient data and insights 4. Dimi
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas, advantages of retail store software
    
Epicor
Published By: Epicor     Published Date: Oct 17, 2018
Does your current software give your business the visibility and flexibility you need to be responsive and competitive, or are you using an outdated software to manage your farm and agriculture retail business? The retail world is becoming more complex. eCommerce has grown in the U.S.—from $42 billion to $236 billion in the last decade*—and lifestyle shopping is raising customer expectations. Having the right retail management software solution—one that can keep up with your business needs and the increasing pace of technology—is critical. Given the recent advancements in technology—and higher customer expectations—perhaps it’s time to ask if your retail management software is up to the task of nurturing and managing your growth over the coming decade. Epicor has been a part of successful retail businesses for years. Here are some risks you may face from using outdated software: 1. Excessive labor costs and hiring gaps 2. Operational inefficiencies 3. Insufficient data and insight
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas, advantages of retail store software
    
Epicor
Published By: NextGen     Published Date: Jan 29, 2015
Congratulations! You're on the right path toward a more flexible, powerful HIE solution (and greater peace of mind). The thought of moving to a new HIE solution can be tough. But as one of our new replacement clients, Rob Hack, Executive Director at HealtheConnections, recently said "The risk of doing nothing was far greater than the risk of making a switch." Hear some real client examples in our next communications.
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mirth, data, healthcare, practitioners, insurers, billing/scheduling, systems, health, information, exchanges, functionality, technology, data, performance, hie, legacy systems, c-ccd, access, results
    
NextGen
Published By: NetApp     Published Date: Mar 05, 2018
Download the IDC Analyst Connection report to learn how to address your challenges around: infrastructure costs, data placement, and data analytics.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Mitel     Published Date: Jun 29, 2016
À quand remonte la dernière fois que tous vos employés étaient au bureau le même jour ? Difficile de répondre ? Entre les déplacements et réunions à l’extérieur, les collaborateurs travaillant à distance et en télétravail, la souplesse des horaires et les arrêts maladie, la présence de l’ensemble des collaborateurs au bureau au même moment devient de plus en plus rare. Dans le climat concurrentiel actuel, c’est l’atteinte des résultats qui dirige les organisations et qui permet d’évaluer les employés. Le maintien de la productivité est donc clairement de première importance, où que se trouvent les collaborateurs. Ce n’est pas toujours chose aisée. Voici cinq façons d’améliorer la productivité de vos employés dans votre organisation.
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les meilleures pratiques, l'optimisation des affaires, gestion des affaires, la productivité, l'intelligence d'affaires, business technology
    
Mitel
Published By: Mitel     Published Date: Jun 29, 2016
It's no secret that mobile technology has revolutionized the way consumers conduct their lives. Mobile technology has become ubiquitous, influencing the business workplace and workforce. Last year, IDC predicted that 75% of the US and nearly 40% of the global workforce would be mobile and signs indicate that the rate of mobile growth is only being accelerated by the advancement of cloud technology, improved security, and more reliable network access.
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mitel, workplace, mobile technology, idc, business communications
    
Mitel
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