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Published By: Pega     Published Date: Apr 04, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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Pega
Published By: Pega     Published Date: Aug 12, 2016
Governments are charged with the exceptional responsibility of representing public interests. Constituents want to access their government services through multiple channels, which means agencies must adopt constituent-centric services that allow a personalized, optimized, and automated customer journey.
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pega, government services, collaboration, public interest
    
Pega
Published By: VMware     Published Date: Oct 05, 2015
Unless you’ve already deployed a Zero Trust network, your network security is broken. That’s the bad news. The good news? New ways of implementing a previously hardware-intensive and costly concept called micro-segmentation now put Zero Trust within your organization’s reach. Learn about these breakthrough developments in this Forrester Research report that is yours free, courtesy of VMware and Carahsoft®. Download your free copy now.
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vmware, zero trust, forrester research, network security, network security solution, micro segmentation, carahsoft
    
VMware
Published By: VMware     Published Date: Oct 05, 2015
Most data center security emphasizes strong perimeter defense to keep threats on the outside. But this model is ineffective against today’s new types of threats, which may be borne by east-west traffic inside your data center. Some of these intrusions may lurk for days, weeks, or months to discover and exploit vulnerabilities. An existing concept called micro-segmentation is the solution. But until now, it was hardware-intensive and costly. In this solution overview, you’ll learn why micro-segmentation is now within your organization’s reach. Get your free copy now.
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vmware, data center security, data center, micro segmentation, micro segmentation solution
    
VMware
Published By: VMware     Published Date: Oct 05, 2015
Security breaches targeting government and military data centers are increasing. Attackers have learned to defeat current means of physical network security, which emphasize perimeter defense. Today, organizations must protect the workloads inside the data center, utilizing a concept called micro-segmentation to build a “Zero Trust” network. But that has been unrealistic, requiring too great an investment in hardware, time, and manpower — until now, that is. Download this use case from VMware and Carahsoft® now to learn why.
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vmware, cybersecurity, vmware nsx, security breach solutions, microsegmentation, zero trust, zero trust network, carahsoft
    
VMware
Published By: Akamai Technologies     Published Date: Aug 30, 2019
Security is the foundation of digital business innovation. It’s a bold claim; one that hasn’t always been accepted as truth. In the not so distant past, digital security was seen as a cost center. Those days are gone. Security is essential to the success of any digital business. If there is one thing you can always count on, however, it’s that security-related incursions are inevitable. And it’s news to no one to say that these disruptions can have dire consequences beyond downtime. Security breaches erode trust and damage reputation.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 04, 2019
It’s a bold claim; one that hasn’t always been accepted as truth. In the not so distant past, digital security was seen as a cost center. Those days are gone. Security is essential to the success of any digital business. If there is one thing you can always count on, however, it’s that security-related incursions are inevitable. And it’s news to no one to say that these disruptions can have dire consequences beyond downtime. Security breaches erode trust and damage reputation. Simply put, there’s no longer a choice. As a CIO, CISO, or other security or IT leader, you know it’s your job to be the central agent stressing the connections between business and digital risk. It’s your responsibility to find the talent and technology to ensure the protection of your digital assets. According to Gartner, by 2020, 100% of large enterprises will be asked to report on their cybersecurity and technology risks to their boards of directors at least annually. That’s up from 40% in 2018. Whether you’r
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Akamai Technologies
Published By: 8x8 Inc.     Published Date: Nov 10, 2016
There is a misperception that cloud is more expensive. It's a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can lead decision-makers astray.
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8x8 Inc.
Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
What’s the best analytic approach for your business? As technology has evolved, so has our ability to process data at an incredible rate, making it possible to perform what has become known as Anticipatory Analytics. While still a relatively new concept, anticipatory analytics is gaining prevalence as a methodology. If you’re seeking to understand the future needs of your business before they show obvious signs, anticipatory analytics can’t be ignored. In this document, you’ll learn: • The advantages of anticipatory analytics • The key enablers of anticipatory analytics • How anticipatory can be leveraged for your business • Why anticipatory can give you first-mover advantage • When to use anticipatory or predictive analytics, based on your goals
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Dun & Bradstreet
Published By: Akamai Technologies     Published Date: Dec 07, 2016
Many industry experts advise financial services institutions (FSIs) to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. While it’s important to harness the digital technologies today’s customers turn to — especially when it comes to engaging the millennial generation — FSIs need to optimize web and mobile performance to deliver exceptional end-user experiences. Here are eight considerations. Get started on your journey – download the whitepaper today
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online banking service, online banking services, online banking application, online banking applications, online banking app, online banking apps, financial services it, online banking solutions, digital transformation, digital disruption, infrastructure, cloud security, ddos, security breaches, web application security, cyber threats, cyber security, cloud applications
    
Akamai Technologies
Published By: Oracle     Published Date: Feb 28, 2018
There is no doubt that enterprise cloud is a new and improved IT strategy. Cloud services have proven to improve organizational agility and reduce the burden of IT infrastructure and cost. Moving to the cloud is no longer a question of “if” but “when” and “how.” Most enterprises we interviewed are moving to cloud in phases over time and matching workloads to their perceptions of a vendor’s cloud capabilities that will best support their objectives. Many will require the ability and flexibility to support multivendor cloud and multiple deployment choices (e.g., public cloud, private cloud, and hybrid cloud).
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cloud, enterprise, scale, infrastructure
    
Oracle
Published By: ServiceNow     Published Date: Oct 18, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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technology, service automation, it workload, it infrastructure, service consolidation, it globalization, managing service relationships, consumerized service experience, e-commerce, controlling it systems, management database, service applications, customer satisfaction, enterprise it cloud, servicenow, consumerization of it
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 18, 2013
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
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servicenow, enterprise it, service automation, applications, webinar, customer relationships, perception of it, change management, customer value, marketing it, it service management, service relationship management, evolution of service, applications, custom applications
    
ServiceNow
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In The Top Technologies to Cure Mobile Performance, Forrester’s Mark Grannan elaborates on this reality and explains how firms can tackle the device, bandwidth, and location challenges to appeal to a users perception of performance. In this paper, Mark explains: Why a Delivery Tier is Necessary Why Perception of Performance is the Key Metric of Mobile Success How User Context Steers Performance Optimization Whether to Build or Buy Delivery Capabilities Why the Delivery Tier Alone is Not Enough to Improve Performance.
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technology, mobile, forrester, performance, optimization, device, bandwidth
    
Akamai Technologies
Published By: 3D Systems     Published Date: Feb 28, 2019
Rewrite the rules of injection molding with 3D Systems thermoplastic additive manufacturing printers and materials. Selective Laser Sintering (SLS) technology is at the heart of a growing trend in mass custom manufacturing as well as functional prototyping. The right additive technologies, materials and finishes are transforming manufacturing. Digital-direct thermoplastic manufacturing offers exceptional quality while opening the door to novel design parameters not possible with injection molding. Thermoplastic additive manufacturing also bypasses the long lead time and up-front investment in injection molding tooling. If you measure your finished parts on the three dimensions: quality, time to market, and cost per cubic inch, in many situations industrial SLS offers a better total value proposition. 3D Systems offers a wide variety of 3D printable thermoplastics, engineered for a range of applications. Materials specialists, designers, and manufacturing engineers can collaborate on
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3D Systems
Published By: 3D Systems     Published Date: May 15, 2019
La technologie de Frittage sélectif par laser (SLS) est au cœur d'une tendance croissante à la fabrication personnalisée de masse et au prototypage fonctionnel. La disponibilité de technologies de fabrication additive, de matériaux et de finitions adaptés transforme la fabrication. La fabrication thermoplastique numérique directe à partir de données numériques offre une qualité exceptionnelle tout en ouvrant la porte à de nouveaux paramètres de conception que n'autorise pas le moulage par injection.
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3D Systems
Published By: 3D Systems     Published Date: May 15, 2019
Selective Laser Sintering (SLS) technology is at the heart of a growing trend in mass custom manufacturing as well as functional prototyping. The right additive technologies, materials and finishes are transforming manufacturing. Digital-direct thermoplastic manufacturing offers exceptional quality while opening the door to novel design parameters not possible with injection molding. Thermoplastic additive manufacturing also bypasses the long lead time and up-front investment in injection molding tooling. If you measure your finished parts on the three dimensions: quality, time to market, and cost per cubic inch, in many situations industrial SLS offers a better total value proposition.
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3D Systems
Published By: Stripe     Published Date: Aug 06, 2019
Payments is an increasingly strategic area of focus for enterprises, impacting market expansion, customer experience, business model evolution and, ultimately, revenue growth. As the role of payments in business strategy continues to expand, enterprises need secure, reliable and scalable infrastructure to underpin their transaction acceptance and processing capabilities. Stripe commissioned 451 Research to understand how large enterprise-scale merchants are thinking through their online payments infrastructure requirements. 451 Research surveyed 800 merchants across 8 countries, including a mix of business decision-makers from payments to finance to IT. KEY FINDINGS • 87% of mid- and large-sized businesses surveyed use the cloud as their dominant payments environment. • Nearly two-thirds of respondents using the public cloud for payments have seen improvements in security, innovation and uptime, while nearly three in five cited improved scalability. • Respondents using public-cloud-
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payment security, platform as a service (paas), foreign currency transactions, fraud protection, payment solutions
    
Stripe
Published By: Stripe     Published Date: Aug 06, 2019
Payments are essential to the success of marketplaces and platforms that connect buyers to sellers, where transactions are a critical component of customers’ satisfaction. Sellers seek fast and flexible payouts, while both sellers and buyers look for an integrated and seamless experience. With the increasing complexity of multi-party transactions on platforms, these expectations are difficult to meet. Stripe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Stripe Connect, an offering that allows marketplaces and platforms to accept payments from and send payouts to third parties. Forrester’s interviews with four existing Stripe clients and subsequent financial analysis found that an organization based on these interviewed organizations experienced benefits of $6.1 million over three years versus costs of $1.3 million, adding up to a net present value (NPV) of $4.
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payment solutions, payment processing, pci compliance, platform as a service (paas), business payment solutions
    
Stripe
Published By: Stripe     Published Date: Aug 06, 2019
Digital commerce is enabling businesses to rethink what they sell, how they sell, and where they sell. Fickle consumer and business buyers have come to expect an intuitive and instantaneous checkout process with multiple payment options. However, aging financial infrastructure and complex interdependencies between numerous parties make it difficult and expensive to accept payments online seamlessly and across markets and currencies. Stripe meets these challenges with an API-based payments platform that abstracts away the complexities around payment gateways, acquiring banks, and credit card networks. To understand the impact of Stripe’s products on processing online payments, IDC interviewed Stripe customers and surveyed hundreds of organizations around the world about how they currently process and manage online payments. KEY FINDINGS • Many organizations are using Stripe as a foundational platform for their online businesses, with many of those also using Stripe Connect to run thei
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payment security, payment processing, payment solutions, business analytics, platform as a service (paas)
    
Stripe
Published By: Dell EMC     Published Date: May 08, 2019
ESG recently conducted a quantitative research study to assess companies’ IT Transformation maturity. ESG found that operating a modern server environment, defined as an environment in which operations tasks are more automated than manual, led to a perception of cost parity with the public cloud. Nearly half felt their cost of compute was highly competitive with CSPs and another 48% felt it was generally comparable. This compares favorably to the 19% and 47% respectively among organizations running a legacy server environment. Download this solution brief from Dell EMC and Intel® to learn more.
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Dell EMC
Published By: Zooz Payments     Published Date: Feb 11, 2016
This white paper will describe the main problems merchants face when it comes to customer conversions and payment acceptance, and suggest solutions that will enable you to increase your conversion rate.
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online payments, ecommerce payments, ecommerce, credit card processing, online gateway, payments solutions, payment systems, electronic payment systems, process online payments, payment processing, shopping cart software, trust and security
    
Zooz Payments
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jul 11, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
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Larsen & Toubro Infotech(LTI)
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
"While free Wi-Fi is ubiquitous in airports, coffee shops, hotels, and other highly trafficked areas, this service is no longer unique to these locales. Guest Wi-Fi is now expected in nearly every industry – but how do you deliver Wi-Fi while enforcing acceptable use policies and meeting compliance regulations? Dive into the requirements for Wi-Fi security by consulting this brief resource today. Inside, find five essential recommendations to help you make Wi-Fi security your business reality – read on to get started now."
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free wi-fi, security, acceptable use
    
Blue Coat Systems
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