communication behavior

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Published By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
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ibm, behavior data, social media, csp, telecom, ott, customer experience/engagement
    
IBM
Published By: MobileIron     Published Date: Aug 20, 2018
The new generation of mobile devices, applications, and cloud services significantly improve agency efficiencies. Tasks that were once relegated to timeconsuming deskwork, are now performed in the field, and with improved accuracy. Because of this, more and more public safety agencies are adopting these new technologies. One purpose of the FBI’s CJIS Security Policy is to enable agencies to fully leverage mobile devices, but without sacrificing security. Mobile devices introduce a variety of new threat vectors and risks. Careful consideration of these risks is important to maintaining information security. Threats to mobile devices stem mainly from their size, portability, and available wireless interfaces. Examples of mobile device threats include: • Loss or theft of device • Unauthorized access to device • Mobile operating system vulnerabilities • Communication over untrusted networks • Malware or malicious Apps • Jailbreak or rooting activity • Data loss through user behaviors
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criminal, justice, information, services, cjis, compliance
    
MobileIron
Published By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
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brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, measurement, marketing strategy, competitive advantage, business strategy, customer value
    
Merkle
Published By: Merkle     Published Date: Oct 19, 2012
An integrated customer communication strategy places customer needs, behaviors and value at the center of all interactions and will result in increased revenue, profit and shareholder value.
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data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, marketing measurement, marketing strategy, competitive advantage, business strategy, customer value, kpi, optimization, integrated marketing strategies, integrated, emerging marketing, internet marketing
    
Merkle
Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, crm solutions/software
    
join.me
Published By: Citrix Online HiDef     Published Date: Aug 01, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
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hidef, citrix, meetings, online meetings, collaboration, sharing resources, meeting, desktop, sharing, resources, virtualization, cloud, green it, desktop management, access control, desktop security, remote, data recovery
    
Citrix Online HiDef
Published By: Clarabridge     Published Date: Dec 03, 2013
This paper explores the impact of social media on the marketplace and customer behaviors, and provides a six-step “road map” that guides organizations through the process of implementing a social media program.
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clarabridge, digital communications, digital revolution, product information, using social media, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty, market share, marketplace, voice of the customer, voc, customer insights, social media, interactive marketing, customer experience/engagement
    
Clarabridge
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: Intercom     Published Date: Oct 08, 2015
An effective messaging strategy means targeting the right users with the right message at the right time and place. Failing to do so leads to customers mentally, or literally, unsubscribing from you. From the makers of Intercom, a customer communications platform, this book teaches you how to increase customer engagement in three ways: 1. Define the audience for your message by segmenting users according to behavior and action. 2. Craft a message for maximum impact; what voice, tone, format, and language to use. 3. Discern the right way and the right time for a message and know what you can do to ensure it is received in the most appropriate setting and in the most appropriate context.
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customer onboarding software, user engagement, in-product communication, in-product messaging, onboarding software, customer engagement software
    
Intercom
Published By: Neolane, Inc.     Published Date: Dec 30, 2008
The Hager Group is a $1.5-billion electronics manufacturer. With a distributed global workforce of more than 10,000 employees, Hager has 40 sales subsidiaries and 25 industrial sites worldwide.  Today, with a centralized marketing database and software, Hager can ensure data quality and deliver personalized, targeted communications according to customer and prospect profiles and behavior.  This program allows Hager to capture 1,000 new prospects each month, and achieve a 10 percent conversion rate - resulting in an incremental revenue increase of $42 million per year.
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neolane, the hager group, e-marketing program, centralized marketing database, central repository customer data, crm software, custom content, deliverability, e-commerce, email marketing, emerging marketing, international marketing, lead generation, rich media, lead generation & automation
    
Neolane, Inc.
Published By: Splunk     Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
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splunk, cricket communications, virtualization, automation, customer behavior, data, analyzying, decision making, ime-series data, log management, log management software, manage logs, analyze logs, log analyzer, security log analysis, log management intelligence, log management compliance, compliance, log management operations, operations
    
Splunk
Published By: GoToMeeting     Published Date: Apr 05, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
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global business communication, communication behavior, interactive marketing, webinars & web conferencing, mobile marketing, online video marketing, social media marketing
    
GoToMeeting
Published By: Time Warner Cable     Published Date: May 17, 2011
Learn how advances in information and communications technologies as well as changes in workforce behaviors are driving the need for faster, higher-bandwidth data solutions.
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time warner cable business class, high-speed data, data-intense activities, online collaboration, portland fish exchange, business data growth, productivity, web video conferencing, cisco, saas, bandwidth
    
Time Warner Cable
Published By: MBG     Published Date: Aug 21, 2009
While overall costs for telecommunications services have been going down, the consumption of these services by corporations is on the rise. This white paper explores how corporations can manage the consumption of telecom services by implementing polices designed to impact behavior that can lead to lower costs.
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phone, telecom, telecommunications, communications, it spending, cost control, phone bill, voip, voice over ip, mbg, mgb
    
MBG
Published By: HiDef Corporate     Published Date: Apr 05, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Tags : 
citrix hidef, global business communication, business communication behavior, infographic, social networking, global marketplace, forrester
    
HiDef Corporate
Published By: SAS     Published Date: Aug 03, 2016
A paradigm shift is underway in the cybersecurity industry. Cybersecurity professionals are moving from a focus on attacker prevention to attacker detection. Preventing the “bad guys” from getting in is still important, but cyber adversaries are increasingly able to bypass even the most sophisticated network defenses. Once inside, it is more important than ever to find these attackers fast, before their activities get buried in the daily volume and pulse of network communications. This is where security analytics holds promise. Security analytics provides the necessary and timely visibility into normal and abnormal network behavior. This visibility enables devices and entities acting suspiciously to be quickly identified and investigated.
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cyber security, security, best practices, attacker prevention, paradigm shift, security analytics, technology
    
SAS
Published By: GoToTraining     Published Date: Apr 06, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Tags : 
citrix gototraining, global business communication, business communication behavior, infographic, social networking, global marketplace, forrester
    
GoToTraining
Published By: GoToMeeting     Published Date: Apr 04, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Tags : 
citrix gotomeeting, global business communication, business communication behavior, infographic, social networking, global marketplace, forrester
    
GoToMeeting
Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : 
live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement
    
LogMeIn
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