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Published By: MuleSoft     Published Date: Jan 16, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: Dell Software     Published Date: Jul 25, 2012
Customization is the toughest part of maintaining an environment that keeps users productive. You have to make every desktop, whether physical or virtual, exactly right for each user without crushing IT administration resources that are already stretched to the limit.Quest Workspacetm Desktop Authority ®-part of Quest's User Workspace Management solution-gives you a single console to configure, manage, secure and support each user's unique workspace-including the most targeted mix possible of resources, security requirements, applications, peripherals and even Outlook settings-wherever that user logs in. Desktop Authority complements traditional desktop management-focused on software deployment and asset tracking-with true user environment management for companies of all sizes and all infrastructures.
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desktop management, environment management, desktop authority, microsoft, web-based management, expertassist, user environment configuration, device security
    
Dell Software
Published By: Marketo     Published Date: Mar 22, 2018
These days, growth-oriented, ambitious companies increasingly have the opportunity to gain the upper hand in the market because they are taking advantage of digital tools to maintain and even amplify their competitive edge. As prospective customers determine their own purchase journey, emerging enterprises must use digital tools to build personal relationships with them, win their business, and grow that business—and those relationships—over time. The cornerstone of building your digital competitive advantage is an engagement marketing platform—a marketing automation platform that includes all the applications and solutions you need to engage your prospects and customers at the right time, in the right place, and with a relevant and personal message. Download this ebook to learn five ways that you can use an engagement marketing platform to outsmart the competition—even those with a much bigger presence and budget.
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Marketo
Published By: Marketo     Published Date: Jun 04, 2018
These days, growth-oriented, ambitious companies increasingly have the opportunity to gain the upper hand in the market because they are taking advantage of digital tools to maintain and even amplify their competitive edge. As prospective customers determine their own purchase journey, emerging enterprises must use digital tools to build personal relationships with them, win their business, and grow that business—and those relationships—over time. The cornerstone of building your digital competitive advantage is an engagement marketing platform—a marketing automation platform that includes all the applications and solutions you need to engage your prospects and customers at the right time, in the right place, and with a relevant and personal message. Download this ebook to learn five ways that you can use an engagement marketing platform to outsmart the competition—even those with a much bigger presence and budget.
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Marketo
Published By: Tidal Software     Published Date: Sep 03, 2008
With 50+ percent of all business processes leveraging batch operations, it is essential to keep your batch production running smoothly in order to keep your business running smoothly. Whether you are consolidating datacenter operations, moving apps to more cost-effective platforms, or transitioning from customized to packaged applications, learn how you can simplify and lower the cost of batch management with a single interface to all batch processes across platforms and applications and more.
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datacenter consolidation, application consolidation, application standardization, tidal, tidal software
    
Tidal Software
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
    
Genesys
Published By: BMC Software     Published Date: Jan 31, 2014
IT is embracing to this new world of consumerized technology, with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: MuleSoft     Published Date: Oct 13, 2015
The retail world is being transformed by e-commerce, mobile devices, and more competition than ever before. Retailers are using numerous customer-facing and back-office mobile apps, SaaS applications, and legacy systems — all of which are generating more data than ever before about their customers, providing valuable intelligence to create greater customer lifetime value, brand loyalty, and cross-selling across brands and products. Learn how harnessing that data can help retailers cut costs, retain their customers and generate more revenue.
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retail success, cut costs, customer retention, revenue growth
    
MuleSoft
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
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mobile apps, mobile self-service, mobile applications, customer interactions, customer experience/engagement
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
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customer care, cloud brokers, caas, communications as a service, contact center applications, customer experience/engagement
    
Interactive Intelligence
Published By: Stratus Technologies     Published Date: Jun 16, 2009
"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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c-level, stratus, itic, end users, customers, partners, high availability, corporate applications
    
Stratus Technologies
Published By: IBM Corporation     Published Date: Jun 28, 2011
Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
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enterprise monitoring, service management, tivoli, itcam, netcool, business service, composite application, soa governance
    
IBM Corporation
Published By: CenturyLink     Published Date: Nov 18, 2011
See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
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centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
    
CenturyLink
Published By: IBM     Published Date: Jul 11, 2012
This paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern enterprise applications are engineered for agility and are frequently deployed over flexible IT infrastructures.
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modern applications, architectures, infrastructure, cloud, dynamic it, web traffic, scalability, reliability
    
IBM
Published By: CDW     Published Date: Mar 27, 2015
Smartphones, tablets and other mobile devices have become embedded in enterprise processes, thanks to the consumerization of IT and a new generation of workers raised on mobile technologies. Consumer devices and bring-yourown-device (BYOD) programs are driving a new wave of business process innovation, changing the way customers, employees and partners interact with organizations and with each other. In fact, mobile devices and applications are catching up with — and in many cases surpassing — PCs in the quality and functionality of their applications.
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mobile, application, content, innovation, functionality, customer, employee, smartphone
    
CDW
Published By: CDW     Published Date: Mar 27, 2015
Many, if not most, organizations today are grappling with the challenge of a growing mobile technology environment. Mobility can deliver many key benefits: improved collaboration among workers, enhanced customer service, easier access to corporate information from many locations and increased productivity—to name a few. But the proliferation of mobile devices and applications also comes with its share of challenges, perhaps none more important than ensuring the security of the devices themselves as well as the data they contain and the enterprise networks they access.
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mobile, security, strategy, application, enterprise, network, data
    
CDW
Published By: CDW     Published Date: Aug 07, 2015
Disaster Recovery as a Service (DRaaS) is a way for customers to recover their key applications and data in the event of an outage or a disaster of some kind.
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cloud. storage, disaster recovery, service
    
CDW
Published By: New Relic     Published Date: Mar 17, 2015
Life gets easier when you pair Microsoft Azure and New Relic, especially now that New Relic is available directly in the Microsoft Azure Marketplace. Here are five best practices that can help you enhance the performance, customer experience, and business success of your Azure applications.
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application performance, customer experience, application integration, business applications, synthetic monitoring, network performance, virtualization
    
New Relic
Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
Organizations around the world are embracing the economic and operational benefits of cloud computing. Whether organizations are extending internal resources or fully deploying on Microsoft Azure, the ability to take advantage of the business benefits of cloud require that organizations continue to meet key security requirements. Azure delivers a trusted cloud infrastructure on which customers can design, build and manage their own cloud applications and infrastructure. While Azure provides security controls for the infrastructure and change to virtualization layers, deploying organizations are responsible for deploying and maintaining security for the guest operating systems, applications, and data in order to protect against malware attacks, zero-day vulnerabilities and data breaches. Read this white paper to lean more about Trend Micro Instant-On Cloud Security for Microsoft Azure.
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cloud security, microsoft azure, cloud computing, cloud infrastructure, malware attacks, data breaches, trend micro
    
CDW-Trend Micro
Published By: CDW-Trend Micro     Published Date: Jul 17, 2015
Security in the cloud is a shared responsibility. That means customers and cloud service providers must work together to protect applications and data, meet compliance regulations, and ensure business continuity. Watch this video to learn more about cloud security through Trend Micro Deep Security. Webinar Brought To You By CDW-Trend Micro
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CDW-Trend Micro
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