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Published By: Equinix     Published Date: Oct 20, 2015
In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a pivotal factor in optimizing your service design and service delivery. Ideally, location shouldn’t matter; however, it does have an e?ect on customer experience. When technology services were simpler, location was largely irrelevant, but now the complexity of new services demands a strategy more in line with your BT agenda than your former IT agenda. The e?ects of regulatory, cost, risk, and performance factors will vary based on the physical location of your technology resources. Colocation providers, cloud service providers, and even traditional hosting services o?er plenty of evolving options to help infrastructure and operations (I&O) professionals balance these factors to optimize service design and delivery.
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data center, optimizing service, infrastructure and operations, service design and delivery, cloud service, hosting services
    
Equinix
Published By: Pega     Published Date: Sep 11, 2015
This paper is intended for customer service professionals who are considering the next CRM application for their enterprises. It compares two popular solutions, Pegasystems’ Pega Customer Service and Salesforce.com’s Service Cloud, across five areas of functionality essential to meeting the complex customer service needs of the enterprise.
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Pega
Published By: Okta     Published Date: Mar 01, 2017
Customers that are migrating to Microsoft Office 365 or on-boarding other cloud apps have complex requirements, particularly when it comes to the security of the service. Over the last 20 years, cyber security has evolved and now dominates the headlines. More than ever, users are accessing their messaging and productivity tools from untrusted networks, devices and workstations and providing multi-factor and analytics has never been more critical.
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Okta
Published By: G Suite     Published Date: Jun 28, 2016
Now you can experience the ease and flexibility of open, collaborative tools while gaining better protection for your data. As Google security experts and customers share their vision for a safer Internet, discover how Google’s innovative security technology meets the unique challenges of working and living in the cloud.
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G Suite
Published By: AWS     Published Date: Aug 06, 2018
Learn more Salesforce and Amazon Web Services at http://amzn.to/2zhcn1v. Building and releasing cutting-edge applications quickly can be difficult when you lack proper tooling and integrated customer data. Salesforce Heroku delivers a cloud-native, developer-friendly platform that streamlines application development by integrating formerly siloed customer data and removing the burden of infrastructure management, allowing developers to focus their attention solely on creating customer-centric applications. Join the upcoming webinar to hear how the Financial Times builds customer-driven applications with faster cycle times with Heroku and AWS.
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AWS
Published By: AWS     Published Date: Aug 23, 2018
AWS supports healthcare organizations with HIPAA Eligible Services and the AWS Healthcare Compliance program. AWS products and services are being used by many customers that handle electronic patient health information (PHI) to build solutions that meet HIPAA and HITRUST regulatory requirements for cloud-based workloads. In this webinar, you’ll learn how AWS HIPAA Eligible Services can help you build secure workloads to handle PHI in compliance with HIPAA and HITRUST standards. AWS Healthcare experts will be joined in this webinar by AWS Partner Network (APN) Partners ClearDATA and Cloudticity.
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AWS
Published By: AWS     Published Date: Nov 15, 2018
"To provide trusted identities and secure transactions to your customers, you want a flexible, scalable monitoring solution that offers a unified view on the Amazon Web Services (AWS) cloud. Learn how Entrust Datacard can help your organization quickly identify, resolve, and prevent issues by using a cloud-native platform to deliver seamless customer experiences every time. Watch our on-demand webinar and gain valuable insights into: • How to use a DevOps approach to monitoring • The best practices to scale your monitoring solutions • How Entrust Datacard monitors trace, syslog and metric data from sources like Amazon CloudWatch, Application Load Balancer, and Amazon Aurora"
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AWS
Published By: Genesys     Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results. Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes. Download the white paper and learn how to make better use of your analytics: • Automate responses that optimize the journey • identify and engage with customers before they contact you • Use predictive analytics and machine learning to drive outcomes
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customer needs, customer experience, customer behavior, customer journey
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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Genesys
Published By: Adobe     Published Date: Mar 02, 2017
Read this Info-Tech white paper, Security Concerns Overcome: Customers moving to SaaS, and learn five ways you can work with your SaaS vendor that will inspire your confidence in their security skills.
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security, saas, customer experience, cloud computing
    
Adobe
Published By: Adobe     Published Date: Mar 08, 2017
This whitepaper illustrates how with a whole-customer view and the cross-channel marketing capabilities of Adobe Marketing Cloud, you can create one thriving online and offline world all in one place for the experience that exceeds your customers’ expectations.
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cross-channel marketing, adobe, marketing cloud, customer experience, customer experience management, marketing
    
Adobe
Published By: Epson     Published Date: Nov 21, 2017
A customer may store heavy file boxes in one of its warehouses, but Fireproof Records Center spends a lot of time strategizing about the paperless office. Based in Grove City, Ohio, the company helps businesses in central Ohio manage information more efficiently, offering a suite of cloud document management and scanning tools, including the easy-to-use Epson WorkForce® color document scanner.
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Epson
Published By: Google Cloud     Published Date: Aug 17, 2017
"A recent survey conducted by MIT Technology Review Custom and Google Cloud reveals that while the majority of businesses are struggling to apply machine learning, others are hard at work developing strategies for the technology — and are already realizing genuine ROI."
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Google Cloud
Published By: Google Cloud     Published Date: Aug 17, 2017
"From unparalleled infrastructure, to customer value and product innovation, Google Cloud Next ’17 showcased insights and solutions from across the industry. Whether you’re an enterprise or a startup, Google Cloud is here to help you build what’s next. "
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Google Cloud
Published By: Adobe     Published Date: Feb 13, 2018
Today, what separates great businesses from the good ones is the ability to provide customers with a meaningful experience — not just a great product or service. With our unique and comprehensive marketing cloud offering, Adobe is perfectly positioned to help your company transform into an experience business. See what businesses are doing with Adobe Marketing Cloud to deliver amazing experiences to their customers.
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Adobe
Published By: Adobe     Published Date: Feb 13, 2018
Today, what separates great businesses from the good ones is the ability to provide customers with a meaningful experience — not just a great product or service. With our unique and comprehensive marketing cloud offering, Adobe is perfectly positioned to help your company transform into an experience business. See what businesses are doing with Adobe Marketing Cloud to deliver amazing experiences to their customers.
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Adobe
Published By: Adobe     Published Date: Feb 13, 2018
Because you don’t just deliver content. You deliver a customer experience. We're honored that once again, we've been positioned as a leader in Gartner’s Magic Quadrant for Web Content Management (WCM). We believe this validates Adobe Experience Manager as a forward-thinking vision of what content management can be throughout an entire customer journey. And with the integration of Adobe Experience Cloud and Adobe Creative Cloud, we offer more than a content management platform. It’s a content management powerhouse. Read the report and learn about Adobe Experience Manager’s strengths according to Gartner — and how you can bring those strengths to your own customer experiences.
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Adobe
Published By: Five9     Published Date: Jun 14, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence. We also know from our experience working with leading brands, however, that moving the contact center to the cloud pays off and is fast becoming the only way for an organization to embrace the advancements in self-service, intelligent routing and agent assistance that artificial intelligence (AI) will soon deliver. This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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Five9
Published By: Five9     Published Date: Aug 01, 2019
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. So, step one is to move your contact center to the cloud. ASAP. Once you are operating a cloud contact center, the next step is to start leveraging everything this enables you to do. This is where the “Intelligent Cloud Contact Center” comes into play.”
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Five9
Published By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
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application visibility, netscaler insight center, optimized user experience, low cost, citrix
    
Citrix NetScaler
Published By: Riverbed     Published Date: Feb 26, 2015
Riverbed® SteelHeadTM SaaS addresses cloud services/software as a service (SaaS) performance challenges by providing an easy-to-deploy optimization solution that meets customer needs for application performance over WAN and Internet connections. Combining private wide area network (WAN) and public internet optimization, the SteelHead SaaS is a first-of-its-kind solution, which optimizes traffic across the public Internet with Riverbed’s award-winning SteelHead optimization system (formerly RiOS or Riverbed Optimization System) technology to accelerate data and application protocols. SteelHead SaaS delivers optimized performance up to 30x for cloud services/SaaS applications, such as Microsoft Office 365 or Salesforce.com, regardless of where the end user is located.
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saas, cloud services, internet connections, application performance, wide area network, optimization
    
Riverbed
Published By: Riverbed     Published Date: Nov 30, 2016
An imperative for many enterprises is to undergo a digital transformation to develop new business models, engage better with customers and employees, and remain competitive. Underpinning this transformation is the use of cloud services, which support the rapid innovation and responsiveness required in the digital age. Unfortunately, current enterprise networks tasked with delivering these innovative services are complex, rigid, costly, and were not built for the speed and flexibility needed in the cloud and digital era. As a result, many organizations are challenging the status quo of traditional networking by taking a software-defined approach. Watch this webinar featuring research from Forrester to discover: * Trends that are compelling 90% of organizations to evolve their networks * Why SD-WAN is a critical enabler of digital transformation * Key capabilities companies look for in an SD-WAN solution
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Riverbed
Published By: Arcserve     Published Date: Jul 26, 2010
View this flash demo that shows the Assess stage of the management lifecycle and how our customers are able to discover and determine where opportunities exist for consolidation and rationalization across physical, virtual, mainframe, distributed and cloud environments.
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ca technologies, data center, management lifecycle, consolidation, cloud environment, virtualization project, cloud computing
    
Arcserve
Published By: NaviSite     Published Date: Sep 02, 2014
This whitepaper is structured for business leaders evaluating enterprise cloud services, and uses real-world customer experiences to examine the business impact of the Cloud.
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the full value of the cloud, the business impact of the cloud, cloud adoption, navisite
    
NaviSite
Published By: Entrust Datacard     Published Date: May 15, 2014
Entrust IdentityGuard Cloud Services PKI establishes and manages certificate-based security across an organization through a reliable, customizable and flexible hosted public key infrastructure (PKI). Entrust’s cloud-based PKI service eliminates up-front capital investment and significantly reduces on-going operation cost associated with in-house PKI software, provides built-in maintenance capabilities and speeds deployment time.
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entrust, identityguard, pki, certificate based security, security, pki software, cloud
    
Entrust Datacard
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