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Published By: AWS     Published Date: Apr 27, 2018
Until recently, businesses that were seeking information about their customers, products, or applications, in real time, were challenged to do so. Streaming data, such as website clickstreams, application logs, and IoT device telemetry, could be ingested but not analyzed in real time for any kind of immediate action. For years, analytics were understood to be a snapshot of the past, but never a window into the present. Reports could show us yesterday’s sales figures, but not what customers are buying right now. Then, along came the cloud. With the emergence of cloud computing, and new technologies leveraging its inherent scalability and agility, streaming data can now be processed in memory, and more significantly, analyzed as it arrives, in real time. Millions to hundreds of millions of events (such as video streams or application alerts) can be collected and analyzed per hour to deliver insights that can be acted upon in an instant. From financial services to manufacturing, this rev
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AWS
Published By: AWS     Published Date: Aug 15, 2018
Earning and keeping your customer’s trust is one key to long-term success. In today’s digital world, your customers expect product and service innovations at an increasingly rapid pace. At the same time, customer privacy and data security are under close scrutiny. These trends help to explain why organizations are migrating to Amazon Web Services (AWS): to benefit from the agility, scalability, and security that it offers. AWS has always put cloud security first. This security-centric approach not only helps you more effectively protect your data on AWS, but can also help you meet security and compliance standards.
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AWS
Published By: AWS     Published Date: Oct 30, 2018
Snapper, a New Zealand-based company that develops custom account-based solutions, was creating an online concessions payment program for local students and needed a way to enhance the security of their personal information on Amazon Web Services (AWS). The solution had to further protect online student profiles and associated payment details stored in Amazon Simple Storage Service (Amazon S3) against malware and threats. Snapper chose Symantec Cloud Workload Protection for Storage (CWP for Storage) for its advanced malware protection, elastic scalability, and simple deployment requiring only a few hours.
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data, amazon, cwp, storage
    
AWS
Published By: Avaya     Published Date: Nov 27, 2017
Whether you're already an Avaya UC solutions customer or you're using a competing solution, the time's never been better for you to begin your migration to the cloud. From more flexible pricing to better security and system redundancy, the benefits of the cloud unmistakable - and making the switch is easier than ever.
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Avaya
Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP
Published By: Oracle     Published Date: Feb 10, 2016
Today's online customer-connected era demands tight integration as well as collaborative systems and processes to orchestrate events and activities across the multi-party end-to-end supply chain. The omni-channel customer mandate implies "order from anywhere, fulfill from anywhere, and return to anywhere." To address this challenge, we present '5 Key Steps to Build a Cloud-ready Supply Chain for your Organization'.
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oracle, cloud based supply chain, execution, omnichannel. best practices
    
Oracle
Published By: Oracle     Published Date: Feb 10, 2016
New online/ecommerce flows and customer interactions make or break today's omni-channel customer experience. The most automated organizations have transformed business processes to understand B2B/B2C customers, channels, and costs. Leading companies (top 30% studied) successfully invest in cloud-based, customer-driven capabilities to support their omni-channel initiatives and strategies.
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oracle, cloud based supply chain, business transformation
    
Oracle
Published By: Sponsored by HP and Intel®     Published Date: Feb 02, 2012
This white paper sponsored by HP and Intel (circle R) separates fact from fiction, reality from myth, and, in doing so, will aide senior IT executives as they make decisions around cloud computing. While dispelling cloud computing myths, we will answer tough questions: How hard is it to adopt a private or hybrid cloud? How difficult is it to maintain and secure a cloud? How will the cloud transform my business? Do I have the right skill sets in place? What are some of my cost considerations? HP and Intel are committing extensive resources to helping customers with all of their questions and concerns around cloud computing.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers
    
Sponsored by HP and Intel®
Published By: Internap     Published Date: Dec 29, 2011
Performance plays a vital role in the success of your online applications and web-based content - whether you are processing millions of transactions, delivering business-critical software or servicing a massive gaming community. Research shows that even one second of delay on a typical website can result in 7% fewer customer conversions. For many businesses, that means lost revenue and damage to their brand. As cloud is becoming an increasingly viable infrastructure choice for enterprise applications, it is essential to select a high-performance cloud service that will support the best possible experience for your end users. Determining the right cloud solution for your needs also necessitates thorough analysis of the level of security, control, customization and support your business requires. In this webcast, thought leaders from Gartner and Internap outline the performance factors that affect your cloud decision-making process and discuss how to optimize your IT Infrastructure to create satisfied end users.
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enterprise cloud, cloud computing, technology, cloud solution
    
Internap
Published By: VMware AirWatch     Published Date: May 18, 2016
Organizations that invest in proprietary applications and data for competitive advantage in their industries only succeed by making those investments available to employees, customers, and partners that drive revenue and opportunity. Securing those investments requires a fresh perspective as the types of devices accessing the cloud datacenter are changing rapidly and new workloads, such as VDI desktops, are appearing more regularly alongside server workloads. These changes alter the potential attacks and potential threats to datacenters whose security primarily stands firm at the perimeter, however, within the data center the security is weak.
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data management, business practices, data center. data application, enterprise applications, security
    
VMware AirWatch
Published By: Ring Central     Published Date: Aug 28, 2013
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
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cloud based system, business phone system. cloud based, telecom, business process, business communications, corporate communications
    
Ring Central
Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
AT&T
Published By: Webroot     Published Date: Sep 18, 2013
This whitepaper explains how exploding mobile threats challenge mobile device management (MDM) vendors, carriers, service providers, and app stores to ensure the safety of apps. Consumers and customers will hold these companies responsible for providing adequate security, and employees will expect enterprise IT departments to protect them from malicious mobile apps like they have come to expect for PC malware. The report describes how a cloud-based app reputation service protects against the risks of mobile applications in the wild: • Collects millions of applications from a variety of sources • Stores mobile app data in the world’s largest cloud-based threat database • Analyzes and scores apps on a range from malicious (e.g., known malware such as Trojans or root kits) to trustworth
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mobile app, mobile threat, mobile device management, mobile application management, malicious mobile app, security
    
Webroot
Published By: SugarCRM     Published Date: Jan 17, 2014
The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
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swot assessment, sugarcrm, catalyst, software, crm, sugarcrm v7, relationship management, customer relationship
    
SugarCRM
Published By: Five9     Published Date: Apr 29, 2013
Far from being a reason to dismiss a cloud alternative,the increasing complexity of securing both company and customer data is a great reason to consider shifting applications to the cloud.
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five9, cloud, cloud computing, cloud security, cloud alternative, data, securities and exchange commission, customer data
    
Five9
Published By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
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cloud, roi, contact center, crm, solution, technology, premise-based
    
Five9
Published By: TIBCO     Published Date: May 15, 2013
In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Learn what you should take into account when preparing your integration initiatives.
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integration, customer, cloud, customer relationships, customer service, integration strategy
    
TIBCO
Published By: Oracle     Published Date: Apr 22, 2014
This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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customer service, service in the cloud, cloud computing, oracle
    
Oracle
Published By: Dell Software     Published Date: Nov 17, 2014
In the race to establish and maintain strong customer relationships, line-of-business executives are increasingly turning to cloud-based, software-as-a-service (SaaS) applications like Salesforce. That’s because these applications offer greater functionality and scalability than on-premises applications. An enterprise-grade, Integration platform as a Service (iPaaS) application can provide a unified approach and toolset to support today’s disparate, hybrid IT landscape, and offer benefits for companies of all sizes. Read this guidebook to learn how to build better customer relationships by connecting the data the data that runs your business, and automating business processes that can benefit from Salesforce application integration.
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integration, customer relationships, cloud-based software, functionality, scalability, data
    
Dell Software
Published By: Adobe     Published Date: Mar 16, 2016
While most business is digital, and business-to-business and business-to-consumer transactions – and the work that supports them -- are almost entirely digitized, most organizations still rely on paper for the “last foot” of the process – the sign-off. Continued reliance on paper-based signature is fraught with risks, including impeding productivity, reducing visibility, hampering compliance, and diminishing the customer experience. Electronic signatures (e-signatures), which are easily implemented from the cloud, help speed up the sales process by reducing errors and bottlenecks, while also ensuring greater security and mobility. Read this Forbes Insights piece to learn: • How an easy implementation of e-signatures can improve productivity and reduce busywork for your sales team • How improve customer experiences and ease of business with e-signatures increases the likelihood of renewal and retention • How e-signatures easily integrate into your existing sales tools, for seamless pr
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sales performance, e-signatures, b2b, b2c
    
Adobe
Published By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
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soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr
    
Soonr
Published By: Riverbed     Published Date: Jul 11, 2017
Four Stages to Successful Cloud Adoption Forrester Research predicts 81% of companies expect to leverage the cloud for business-critical applications and services in the next two years. If you’re planning to move applications to the cloud, watch this webinar to learn how Asurion, an insurance provider with 280 million customers worldwide, undertook their cloud migration.
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cloud, adoption, application, migration, performance
    
Riverbed
Published By: Actiance, Inc.     Published Date: Nov 04, 2014
Despite the range of functionality offered in Office 365, like any cloud-based offering, it cannot be all things to all customers. There are features missing in Office 365 that will prompt some customers to consider the use of third-party, cloud-based, or on-premise tools to enhance Office 365’s native capabilities. Specifically, these third-party enhancements are focused primarily on the security, archiving, and encryption capabilities built into Office 365. Read now!
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actiance, microsoft office 365, security, compliance, control
    
Actiance, Inc.
Published By: BubblewrApp     Published Date: Jan 20, 2015
"Agile companies push new application versions to production every few weeks, sometimes even faster. With super-fast Beta cycles being the norm, getting various user groups, such as remote QA teams, access to staging environments can slow down your delivery timelines. What if you could enable secure access for any number of users in 15 minutes? BubblewrApp’s Service Access Service (SAS) is a turnkey, cloud-based service that acts as the first line of defense for your applications. BubblewrApp’s SAS enables its customers to grant easy access to applications deployed ""behind the firewall"" (on premise) or ""inside the Virtual Private Cloud"" (in a public cloud) from any remote location. Customers can begin leveraging SAS within minutes without requiring any changes to pre-existing network and security policies. The result is a vastly superior secure application access model that enables a zero CapEx, low OpEx model for secure application access, both on premise and in the public cloud."
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secure access, security policies, new applications, delivery timeline, cloud-based service, sas, application access model
    
BubblewrApp
Published By: NetApp     Published Date: Dec 05, 2016
With customers demanding higher service levels, enterprise applications need to be fast and available at all times. Flash storage is the obvious choice if you want to make the best use of your IT resources and get the most from your applications, but which flash solution should you choose? This eBook discusses nine specific areas where NetApp ONTAP flash storage systems enable business breakthroughs. Topics include nondisruptive operations, cost economies, business agility, and providing a bridge to the hybrid cloud.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
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