customer care

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Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: VMware SD-WAN by VeloCloud     Published Date: May 20, 2019
The healthcare industry is evolving at a rapid pace from both technology and business perspectives. New technologies are dramatically improving healthcare, from diagnostic imaging and scanning tools to the digitization of medical records. From the business side, the industry continues to consolidate, with metropolitan or regional medical providers absorbing local clinics and rural practices, and large retailers acquiring pharmacies, minute clinics, and urgent care facilities. As a result, many healthcare companies are now competing with retailers for business. This competition may be good for the customers (i.e., the patients) who are demanding higher levels of care and a better overall experience. This could mean better access to new diagnostic tests, test results, and specialists who may be located far from the patient’s location. Healthcare providers need to work toward providing the same care and experience to customers in their main facilities as they do in distributed clinics, ur
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VMware SD-WAN by VeloCloud
Published By: Spredfast, Inc.     Published Date: Aug 30, 2011
In the Social Media Pocket Guide, discover best practices for developing full-scale programs. The guide outlines the business case, content strategy, real-world examples and measurement methods for the 6 best ways to use social media.
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spredfast, social media management, social media strategy, social media planning, twitter, facebook, linkedin, youtube, flickr, social business, engagement, awareness, monitoring, spredfast, brand awareness, customer care, lead generation, social media objectives, social media, content management systems
    
Spredfast, Inc.
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Speed is increasingly becoming the most important factor in project execution for a modern business. Of course, it has always been important to deliver projects as quickly as possible—that’s why schedules were developed and managed to. But historically those schedules were usually rather arbitrary. Today, things are very different. Customers expect more functionality more quickly than ever before, and they are unwilling to tolerate delays or missed commitments. Organizations have recognized the importance of minimizing time to delivery, seeking to leverage opportunities and solve challenges in as little time as possible, but in doing so they have frequently forgotten one critical aspect. They aren’t actively managing those time horizons—they are simply careening headlong toward the end goal. That can introduce significant problems, and that’s what we want to look at in this white paper.
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CA Technologies EMEA
Published By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
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Interactions
Published By: Cisco     Published Date: Oct 06, 2015
Learn how Cisco combines the power of Cisco Collaboration Cloud with the versatile toolbox of Cisco Unified Contact Center Express (Unified CCX) to provide multiple channels for customer engagement.
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cisco, cisco collaboration cloud, customer care, unified ccx, customer engagement, legacy metrics
    
Cisco
Published By: MuleSoft     Published Date: Jun 18, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture. Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue. Watch this webinar, including a demo, to learn how to: Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers Prepare for the future (and future channels) with support for different deployment models with a single, unified platform Presented by: John Withers, Produ
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MuleSoft
Published By: Frost and Sullivan     Published Date: Jun 24, 2013
Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.
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cloud communications, unified communications, customer service, customer care
    
Frost and Sullivan
Published By: Oracle Corp     Published Date: Oct 02, 2012
With four out of five Americans now using social networks, the era of social networking clearly has arrived, creating significant implications for enterprises.
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social media, social networking, enterprises, customer service. customer care, crm
    
Oracle Corp
Published By: Polycom     Published Date: Mar 13, 2015
As the financial services industry moves away from its historic focus—on high margin business, banking, brokerage, insurance, trading, wealth management, and payment companies—they must rethink and strengthen the ways they interact with markets and customers. Organizations that fail to provide personalized services for their clients or to satisfy increasingly demanding customers will struggle to keep their position as competitors innovate at every turn.
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investment, security, financial transmission, profits, innovative technology, unified communication
    
Polycom
Published By: VMware Dell     Published Date: Jul 02, 2008
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
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vmware, call center, virtualization, virtual machine, virtual workstation, telecom, bell canada
    
VMware Dell
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
Google Cloud Platform is being widely adopted for its security and performance networking capabilities, machine learning, Kubernetes support, and data analytics. Google has been developing innovative price models to attract new users and provide cost benefits for customers. Read this eBook for answers to questions such as: -What are Committed Use Discounts? -Why do you need Committed Use Discounts? -What are Sustained Use Discounts? -What is the difference between Committed and Sustained Use Discounts? Download GCP Discounts and Why You Should Care to learn how you can take advantage of discounts in Google Cloud Platform to save you money on your monthly cloud bill.
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cloud management, google cloud platform, multicloud management
    
CloudHealth by VMware
Published By: HireRight     Published Date: May 01, 2013
A person’s home is their castle, and no one would willingly welcome in a dangerous criminal. If you offer in-home services, your customers trust you to send someone that is not a threat to their family or personal property. If you fail to do so, there can be serious business , financial and even legal consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
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field employees, screening, hireright, human resources, in home services screening
    
HireRight
Published By: HireRight     Published Date: May 01, 2013
There are a number of reasons why shrewd staffing agencies run background checks on potential employees before inviting them in to their business and, in turn, into their customers’ businesses. Background screening may be required by law for certain placements and industries, or, the customer may require screening. In all instances, failure to properly screen employees can have serious business and financial consequences. This industry brief outlines the risks that can arise from bad hires and how careful background screening can help mitigate those risks.
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staffing, hireright, human resources, hr department, clients, potential employees
    
HireRight
Published By: LogMeIn     Published Date: Jun 23, 2015
This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
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improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
    
LogMeIn
Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
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improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
    
LogMeIn
Published By: Oracle Corp     Published Date: Oct 02, 2012
Why the Secret to Loyalty is Customer Experience
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free webinar, customer, oracle, loyalty, crm, customer care
    
Oracle Corp
Published By: SurveyMonkey     Published Date: Oct 26, 2015
97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.
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surveymonkey, salesforce, sfdc, service, customer experience, customer care, reputation, emerging marketing, social media, advertising agencies, internet marketing, crm & customer care, e-commerce, traditional marketing, sales
    
SurveyMonkey
Published By: SurveyMonkey     Published Date: Oct 26, 2015
Check out our latest on-demand webinar with Eventbrite’s Global Director of Metro Marketing, Eric Meyerson, to hear how Eventbrite successfully uses data to track brand awareness and monitor the competition.
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surveymonkey, customer experience, customer care, reputation, emerging marketing, social media, advertising agencies, internet marketing, crm & customer care, e-commerce, traditional marketing, sales
    
SurveyMonkey
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