customer operations

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Published By: Digital Realty     Published Date: Feb 24, 2015
Like many of its customers, in recent years NetApp has been faced with an increasingly fast-paced business environment, including an explosion in the amount of data that must be stored and managed, resulting in the need for best-in-class technical operations. They needed a new best-in-class data center to serve as the backbone of your technical operations going forward . Find out why they turned to Digital Realty.
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data center, infrastructure management, access control, physical security
    
Digital Realty
Published By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
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dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
    
Dell
Published By: EMC Converged Platforms     Published Date: Aug 25, 2015
In the past decade, information technology has evolved from an enabler of back-office business process to the very foundation of a modern business. IDC interviewed 16 EMC customers who had recently deployed VCE Vblock® systems. Results included: • 4.6X more applications deployed • 96% reduction in downtime • 4.4X faster app delivery • 41% less time keeping the lights on Download this white paper to learn how to leverage convergence to drive business agility to accelerate your pace of innovation, provide flexibility to meet new demands and continually reduce the costs of operations.
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EMC Converged Platforms
Published By: Dell EMC     Published Date: Feb 14, 2019
Artificial intelligence (AI) is a transformative technology that will change the way organizations interact and will add intelligence to many products and services through new insights currently hidden in vast pools of data. In 2017 alone, venture capitalists invested more than $11.7 billion in the top 100 Artificial Intelligence startups, according to CB Insights1, and the breadth of Artificial Intelligence applications continues to grow. While human-like intelligence will remain the stuff of novels and movies for the near future, most organizations can and should explore practical Artificial Intelligence projects. This technology has the potential to: • Improve productivity of internal applications • Increase revenue through enhanced customer interacton and improved customer acquisiiton • Reduce costs by optimizing operations • Enhance products and services with "smart" functionality such as vision and voice interaction and control This paper provided by Dell and Intel® gives executi
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Dell EMC
Published By: NetApp     Published Date: Dec 05, 2016
Ultimate Software is a leading cloud provider of comprehensive human capital management (HCM) solutions in a Software as a Service (SaaS) model to more than 2,800 customers with employees in 150 countries. “Storage has always been Ultimate’s biggest technology challenge" according to Senior Director of Cloud Operations, Steven May. The company’s storage goals revolve around managing growth while combining the economics of leveraging shared resources on demand with the performance and predictability of dedicated infrastructure. Seeking high IOPS performance, fault tolerance, and scalability, along with a high availability solution that supports both VMware and OpenStack, Ultimate's search led them to SolidFire.
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NetApp
Published By: Oracle Linux     Published Date: Oct 29, 2018
Learn how customers are improving security, reducing downtime, simplifying operations, and saving money by switching to Oracle Linux support.
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Oracle Linux
Published By: Schneider Electric     Published Date: Aug 21, 2017
This TRA whitepaper will outline why this is the case and why that is important for your customers experience in future.
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digital transformation, data centers, cloud, applications, customer experience
    
Schneider Electric
Published By: Red Hat     Published Date: Feb 25, 2019
Red Hat can help you deliver 348% ROI and achieve agile, high-performing infrastructures Linux® has become the standard operating system for cloud infrastructure as well as the preferred delivery vehicle for modern applications. This is, in part, thanks to it being reliable environment that offers scale, security, and robust application support. Red Hat® Enterprise Linux expands on this trust and credibility by offering a supported, hardened, enterprise environment that delivers on more efficient operational costs, better reliability and availability, and better scalability. These translate into a better return on investment (ROI) for our enterprise customers. IDC’s study, “The Business Value of Red Hat Enterprise Linux,” interviewed 12 organizations to see how they’re using Red Hat Enterprise Linux to support their business operations. These organizations reported that Red Hat provides a cost-effective, efficient, and reliable operating environment. There’s a lot to gain with Red H
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Red Hat
Published By: Shell U.K. Limited     Published Date: Aug 28, 2019
The success of your construction business depends on your ability to ensure equipment runs efficiently and reliably. Yet nearly half (43%) of construction companies say they often experience breakdowns because of ineffective lubrication – and 72% say their maintenance teams need more training. Therefore we’ve introduced Shell Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts – making your equipment much more efficient, productive and competitive. Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers.
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Sep 03, 2019
The success of your agricultural business depends on your ability to keep your equipment working efficiently and reliably, particularly when sowing and harvesting. Yet two in five (41%) farm managers say they often experience breakdowns because of ineffective lubrication – and 62% say their maintenance teams need more training. This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts - making your equipment much more efficient and productive. Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers. Learn more: Research and Expert Comment Read the findings from our latest global research into the Total Cost of Ownership (TCO) and maintenance of equipment in agriculture. Discover how businesses are improving profitability wi
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Sep 27, 2019
The success of your bus fleet business depends on your ability to keep vehicles on the road while finding innovative new ways to maximise cost efficiency. Yet 70% of fleet operators are concerned the costs of new technology may outweigh the benefits, which is why two-thirds (69%) don’t want to upgrade while current machinery is still operational. 77% of fleet managers also say their maintenance staff would benefit from extra training. This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts – making your current bus fleet more efficient, profitable and competitive. Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers.
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Shell U.K. Limited
Published By: Juniper Networks     Published Date: Oct 19, 2015
Customers looking to cloud technologies for better application agility and more efficient support of their entire IT operations are finding that broader use of virtualization across hardware is fundamental to achieving these goals.
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juniper, software, data center, cloud, vmware, application agility
    
Juniper Networks
Published By: ThingWorx     Published Date: Dec 02, 2015
Security is a primary concern of ThingWorx customers — especially device manufacturers and end-customers that deliver and use connected products. These customers demand a proven solution that protects them and their customers against hackers, malware and unsafe operations.
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thingworx, security, operations, audit, customer, network
    
ThingWorx
Published By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
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lan, voip, business communication, wan, pbx
    
RCN Business
Published By: Red Hat     Published Date: Jun 23, 2016
Amadeus is a leading provider of innovative technology solutions for the global travel industry. To meet changing customer demand, the €4 billion company needed a new computing platform that was highly available, flexible, and tolerant to infrastructure fluctuations. Amadeus chose OpenShift Enterprise by Red Hat as the foundation for its new application infrastructure. When the project is complete, Amadeus expects the cloud solution to decrease system latency for better customer service, increase platform availability, streamline operations through automation, and reduce time to market for new services.
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enterprise, best practices, productivity, technology, cloud solution
    
Red Hat
Published By: VMware     Published Date: Dec 10, 2018
It’s no secret financial services organizations own and operate legacy solutions. Some of these core processes are front and center, meeting customer needs; others are in the middle, supporting account handling operations; and still many more are in the back-office, handling data and managing analytics. The challenge for financial leaders is to ensure these traditional systems don’t prevent the delivery of great digital experiences now and into the future. To find out more download this eBook today.
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VMware
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Despite long-standing concerns captured in a myriad of surveys, security in the cloud has progressed to a more practical and achievable level. The cloud represents a shared security responsibility model whereby that responsibility is split between the Cloud Service Provider and the cloud customer. For organisations moving some or all of their applications and data to the cloud, acceptance of this model clears the way to more thoughtful consideration for how security can and should be architected — from the ground up. As a result, IT and IT Security leaders now have a much clearer trajectory to support their business operations in the cloud in a secure manner.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: CA Technologies     Published Date: Jun 04, 2015
To stand out in the application economy, businesses must add digital dimensions to the experiences they provide for customers, employees and partners. Such a “digital transformation” requires new thinking around IT—specifically, its capabilities and goals, and how the various teams must collaborate to deliver on business objectives. For many organizations, the best way to navigate the digital transformation is with DevOps. In this ebook, you’ll learn more about the challenges digital transformation has created and how DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations, can be used to capitalize on opportunities and create competitive differentiation in the application economy.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 09, 2015
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization. This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible. The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to: •Accelerate application development by removing constraints with CA LISA® Service Virtualization. •Expedite release time with CA LISA® Release Automation. •Improve application testing and quality with CA LISA® Pathfinder
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CA Technologies
Published By: WorkWave     Published Date: Apr 18, 2019
The “last mile,” that tricky distance from final transit hub to customer has long been a logistical, management and customer service challenge for delivery service providers. Today, pen and paper just aren’t enough to get business operations where they need to be. With increased delivery volume and customer expectations, the bar is being set higher and higher. Delivery service providers need the right tools to execute a flawless last mile routing strategy and stand out from the competition.
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WorkWave
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
"The term Value Network describes enterprises that truly connect into a network of partners that collaborate and communicate with lightning speed and agility. The supply chain is now overshadowed by interconnected Value Networks. One example for Value networks applications is the digital twin, where the physical environment is replicated in a virtual model to harmonize new product design, process design and manufacturing design with planning, logistics, service and execution. When the virtual world and real world truly work together, we are able to speed up decision-making, reduce risk and cost, deliver great customer experiences, and minimize waste to make businesses more sustainable. Dassault Systèmes DELMIA,powered by the 3DEXPERIENCE platform, delivers the solutions to industries and service providers to transform their operations and orchestrate their entire Value Network."
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Learn about challenges, solutions and benefits of 7 DELMIA customers from different industries. Delivering quality products is important in all industries, but it is especially critical where consumer health and safety are affected. Automotive is one of those industries. That’s why Autoliv, a supplier of airbags and safety systems to all of the global automotive OEM’s, wanted to better manage quality and material flows, achieve greater traceability, and drive continuous improvement across its manufacturing plants. They have chosen DELMIA Apriso as their manufacturing execution platform. Autoliv has now an enterprise solution to streamline production operations from planning, to inventory and material flow management, to traceability and continuous improvement.
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Dassault Systèmes
Published By: Rackspace     Published Date: Feb 01, 2019
Whether you’re already a Google customer or simply getting started with the public cloud, Google Cloud Platform (GCP) is an aordable, reliable, innovative and intuitive cloud solution. Rackspace can help you accelerate innovation and cost savings by taking over the intensive dayto-day operations of GCP — letting you focus on achieving your core business objectives while optimizing the performance of your applications. Rackspace works with customers to identify the scope and criticality of their applications and determine the service level that best addresses their needs. To discover how, download this whitepaper today.
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Rackspace
Published By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
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CA Technologies
Published By: Splunk     Published Date: Aug 17, 2018
Imagine a world where incident alerts arrive 30 minutes before problems even begin — you’d actually have the power to prevent outages and deliver a truly seamless experience to your customers. Sound impossible? Think again — the right AIOps (Artificial Intelligence for IT Operations) solution can help you maintain uptime, reduce manual incident-management tasks and increase productivity.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms, monitor end to end, itoa, aiops, predictive analysis, machine learning, event correlation, event management, it operations analytics, it analytics, ibm watson, hp monitoring, hp operations manager
    
Splunk
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