digital

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Published By: IBM     Published Date: Aug 17, 2016
The webinar will provide attendees with: - Best practices to measure the quality of digital customer experiences - Guidance on the kinds of tools to use to capture the right CX metrics - Tips for integrating metrics, including the role of customer journeys - Techniques to drive action and improve digital experiences"
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ibm, customer experience, commerce, digital, digital customer experiences, cx metrics, crm & customer care
    
IBM
Published By: IBM     Published Date: Oct 11, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
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ibm, customer analytics, customer experience, analytics, data insight
    
IBM
Published By: IBM     Published Date: Oct 12, 2016
Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys. The webinar will provide attendees with: - Best practices to measure the quality of digital customer experiences - Guidance on the kinds of tools to use to capture the right CX metrics - Tips for integrating metrics, including the role of customer journeys - Techniques to drive action and improve digital experiences"
Tags : 
ibm, commerce, customer analytics, customer experience, forrester research
    
IBM
Published By: IBM     Published Date: Oct 12, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
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ibm, commerce, customer analytics, digital intelligence, customer experience
    
IBM
Published By: IBM     Published Date: Nov 15, 2016
IBM Commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes and culture to create digital customer experience in real time.
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ibm, watson, commerce, watson content hub, digital experience, customer experience
    
IBM
Published By: IBM     Published Date: Jan 17, 2017
Watch to learn more about how cognitive content management from IBM will help you deliver just the right digital experience at just the right moment creating an iconic brand experience.
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ibm, commerce, cognitive content management, brand experience
    
IBM
Published By: IBM     Published Date: Jan 17, 2017
Forrester Research discusses shifts in creating customer-centric, content-rich digital experiences. IBM introduces the Watson Content Hub.
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ibm, commerce, digital experience, customer experience, forrester, customer-centric content
    
IBM
Published By: IBM     Published Date: Jan 17, 2017
IBM Commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly and seamlessly.
Tags : 
ibm, commerce, forrester, digital experience
    
IBM
Published By: IBM     Published Date: Feb 01, 2017
View this webinar to learn what the experts are saying about the current state of digital analytics and hear why not upgrading is a threat to your business. James McCormack of Forrester will detail what steps you need to take now.
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ibm, commerce, customer experience, digital intelligence, customer analytics, customer insights
    
IBM
Published By: IBM     Published Date: Feb 01, 2017
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
Tags : 
ibm, commerce, customer analytics, customer insights
    
IBM
Published By: IBM     Published Date: Feb 01, 2017
Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what's working and what you need to improve. Watch this webcast where guest speaker Andrew Hogan from Forrester Research shares tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys.
Tags : 
ibm, commerce, customer analytics, customer experience
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
With disastrous data breaches in the headlines, retail executives need to re-think the dangers of their digital environment. What are the best ways to protect the business? Keeping ahead of attackers will require a combination of systems defense, analytics and the ability to react quickly
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ibm, retail, data, security, digital, defense, analytics
    
IBM
Published By: IBM     Published Date: Apr 23, 2015
With IBM analytics for big data with a smart mobile strategy, banks can increase wallet share and assets under management while lowering the organization’s operating ratio by using more efficient channels.
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ibm, analytics, efficiencies, digital banking, management, strategy
    
IBM
Published By: IBM     Published Date: Aug 28, 2014
From recruitment to onboarding and processing, HR teams spend hundreds of hours every year manually typing and processing documents. But what if you could eliminate tedious, manual processes to save valuable time - and get critical data across the organization faster? Employee Lifecycle Management solutions from IBM can help you integrate employees faster and simplify your daily task list, so you can get back to what's important - take the assessment to see how much time you could save.
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online tool, employee lifecycle, employee onboarding
    
IBM
Published By: IBM     Published Date: Aug 28, 2014
The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. In this report, AIIM looks at the reasons for this poor progress, measure the adoption of digital mailrooms, chart the progress of mobile capture, and show which paper-free processes are the most effective. It helps you build a business case for the battle against paper, and make recommendations on how to move the business forward on all fronts.
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paper-free processes, digital mailrooms, mobile capture
    
IBM
Published By: IBM     Published Date: Dec 02, 2014
Across the automotive industry, organizations are using analytics to transform all aspects of their business. In the vast majority of instances, the analytics performed is on data that is already available within the organization or wider automotive ecosystem, but has not yet been tapped to use its full potential. Analytics can unlock the value held in this data, helping to answer key “what if” questions across the organization and the value chain. For example, what if dealerships could better understand their customers’ digital journey? Or what if manufacturing could improve visibility into parts, assembly and vehicle inventory?
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automotive analytics, automotive ecosystem, automotive manufacturing, advanced analytics
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
As The Business Becomes Digital, Security Must Become Data-Centric S&R leaders of enterprises undergoing a digital transformation will soon realize that in order to adequately ensure customer protection and enable a digital workforce, S&R pros must abandon traditional perimeter-based security and put the focus on the data by embracing Forrester’s Zero Trust Model.
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data security, ibm, customer protection, digital workforce, zero trust model
    
IBM
Published By: IBM     Published Date: Feb 04, 2016
Disruptors are reinventing business processes and leading their industries with digital transformations. Learn more about personalized front-line decision making, real time insight driven processes, and ecosystem-based innovation.
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ibm, middleware, solutions, digital, security, cyber threats
    
IBM
Published By: IBM     Published Date: Feb 04, 2016
Sargam Singh, senior product manager of cloud integration at IBM, discusses the digital transformation in cloud integration.
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cloud, ibm, integration, digital, analytics, data, applications
    
IBM
Published By: IBM     Published Date: Feb 29, 2016
In this report, Forrester Research discusses how to transform your infrastructure to better handle today’s digital technologies.  
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ibm, forrester, infrastructure, project services, agile
    
IBM
Published By: IBM     Published Date: May 25, 2016
Securely unlock enterprise data and services for the digital economy with an integrated API foundation
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ibm, api, connect, api connect, middleware, api foundation
    
IBM
Published By: IBM     Published Date: Jul 06, 2016
Web content management remains a vibrant and growing market, fueled by the aspirations of digital strategists on the demand side and continuous innovation on the supply side. IT application leaders, marketers, digital experience specialists and merchandisers all now view WCM as mission-critical.
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ibm, mobile, applications, apps, mobile apps, customer engagement, it application, wcm, innovation
    
IBM
Published By: IBM     Published Date: Jul 07, 2016
Digital Transformation. Agile applications. Open source software. Join IDC analyst Al Gillen as he presents IDC's view of what they mean for applications, infrastructure - and customers.
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ibm, linux, ibm linuxone, open source, open solutions
    
IBM
Published By: IBM     Published Date: Jul 07, 2016
In this webcast you will hear how clients are already benefiting from the world of waitless computing. You'll see the simple steps you can take to get started, and hear some exciting news about what's coming next from IBM Power Systems. New insights, new products, new markets - this is what IBM Power Systems is all about.
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ibm, ibm power systems, open source, linux, linux on power
    
IBM
Published By: IBM     Published Date: Jul 08, 2016
This analyst thought leadership report by TEC discusses the need for organizations to adopt modern ECM tools. Learn how IBM ECM with Box integrations can help establish easy and secure information access, sharing and collaboration to your digital business strategy.
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ibm, analytics, tec, ecm, ecm platforms, enterprise content management, box integration
    
IBM
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