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Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation
    
Microsoft Dynamics CRM
Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management
    
Microsoft Dynamics CRM
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis, customer experience/engagement
    
Microsoft Dynamics CRM
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
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microsoft dynamic crm, productivity enhancement, customer service productivity, customer experience/engagement
    
Microsoft Dynamics CRM
Published By: IBM Software     Published Date: Jul 19, 2011
In this white paper, you'll read why traditional planning and forecasting processes are not enough in today's environment. And, you'll learn about the three capabilities that form the foundation of modern, dynamic planning and forecasting processes. If you want to move beyond the traditional finance role and play a more visible, pro-active role in supporting business decision making, read this white paper today.
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cognos, business intelligence, business intelligence software, business intelligence solution, corporate performance management, ibm
    
IBM Software
Published By: IBM Corp     Published Date: Jun 21, 2011
The IBM System x server brand has long been recognized for exceptional products and service - find out more about why IBM earned significantly higher numbers of perfect customer satisfaction ratings versus the competition.
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ibm system x server, products, customers, satisfaction, exceptional products and service, tbr, study, dynamic marketplace, differentiation
    
IBM Corp
Published By: IBM Corporation     Published Date: Jun 28, 2011
IBM CloudBurst is a family of built-for-purpose, workload-specific cloud computing packages that provide IT executives with the capabilities required for a Dynamic Infrastructure. View this complimentary demonstration video to learn more.
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ibm, enterprise asset management, cloud computing, ibm cloudburst, dynamic infrastructure
    
IBM Corporation
Published By: IBM Corporation     Published Date: Jun 30, 2011
IBM Tivoli Application Dependency Discovery Manager supports the alignment of IT and business with robust and automated application mapping and discovery that helps organizations understand the impact of change and meet compliance needs with detailed reporting and auditing.
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energy management, tivoli, disaster prevention, infrastructure, bms, building management system, ecosystem, opc, power and cost savings, energy optimization
    
IBM Corporation
Published By: IBM Cloud Business     Published Date: Jul 13, 2011
Cloud computing doesn't just change where applications are run. It changes the processes used to build, deploy and ultimately manage them. Hear industry experts describe how cloud computing can modernize app development and testing to make your business more dynamic!
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ibm, application, cloud, development, agile, smart, work, panelists, vizard, preiss, kerpan, waldbusser
    
IBM Cloud Business
Published By: TeamQuest     Published Date: Apr 09, 2014
Find out what more than 400 respondents globally had to say about solving issues associated with agility, risk and efficiency. This 1:15 video shares and summarizes several findings that can help organizations increase IT efficiency in today's rapidly changing, highly dynamic, highly shared and distributed environments.
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teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
    
TeamQuest
Published By: TeamQuest     Published Date: Apr 09, 2014
Your customers rely on you to efficiently manage a highly dynamic, rapidly changing, highly shared, distributed environment so they can do their jobs effectively. This means working through the complexities of understanding the services in your virtualized networks, machines and storage, and determining how and when customers will be affected. Listen to virtualization expert Bernd Harzog discuss the complexities that many IT professionals face.
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teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
    
TeamQuest
Published By: IBM     Published Date: Oct 01, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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virtualization, dynamic infrastructure, ibm, risk management, system management
    
IBM
Published By: IBM     Published Date: Nov 19, 2012
Learn how enterprise planning and analysis solutions powered by IBM Cognos 10 are uniquely suited to support timely, reliable forecasts and plans with key analysis, modeling and participation capabilities, paving way to better business choices.
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ibm, analysis, dynamic planning, forecasting, ibm cognos 10
    
IBM
Published By: IBM     Published Date: Apr 18, 2012
This white paper describes the ability of IBM Maximo Asset Management solutions to efficiently and effectively manage processes and costs across the life cycle of an organization's vehicular fleet by standardizing processes, managing complexity, and aligning resources with demands.Dynamic transportation fleets require integrated asset management
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ibm, manufacturing, asset management, transportation, fleets, product, technology
    
IBM
Published By: IBM     Published Date: Jul 11, 2012
This paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern enterprise applications are engineered for agility and are frequently deployed over flexible IT infrastructures.
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modern applications, architectures, infrastructure, cloud, dynamic it, web traffic, scalability, reliability, flexibility, public cloud, private cloud, mission-critical applications, custom applications, service oriented architecture, soa, virtualization, addm, diagnostics, discovery, end-user monitoring
    
IBM
Published By: IBM     Published Date: Jul 02, 2012
Many organizations move a wide variety of sensitive information with file transfer protocol (FTP), and these servers are proving to be easy targets for thieves. Read this paper to learn more about IBM Sterling Managed File Transfer that helps you manage and control the critical information flows in your company's dynamic business networks.
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ibm, ftp, secure file transfer, file, business, business network, technology, business technology
    
IBM
Published By: CDW     Published Date: Apr 04, 2016
IT infrastructure is no longer just supporting the business; it is the business enabler. Infrastructure must support constant business demands for new applications and services with limited budgets and resources. Yet there is limited time to constantly evaluate and integrate hardware, software and networking solutions to meet continuously evolving requirements. Create an automated, dynamic infrastructure that adapts to your business demands with the VCE VxRail™ Appliance.
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infrastructure management, business management, best practices, application performance
    
CDW
Published By: McAfee     Published Date: Apr 25, 2014
Sophisticated advanced targeted malware requires a sophisticated approach. This solution brief explains how to defend your organization with a comprehensive, layered approach that identifies, contains, and remediates these insidious threats.
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"advanced malware, targeted malware, layered malware defense, targeted attacks, critical infrastructure threats, forensic analysis, static detection, dynamic detection, forensic analysis, application control, vulnerability scanning, real-time kernel protection, change management monitoring, database activity monitoring, siem, network ips, global intelligence, advanced threat defense"
    
McAfee
Published By: McAfee     Published Date: Apr 25, 2014
Smart and malicious advanced malware is targeted stealthy, evasive, and adaptive. Sandboxing and other stand-alone products can't do the job on their own. This editorial brief explains why you need an arsenal of layered, integrated defenses to protect against these sophisticated threats.
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advanced malware, targeted malware, stealthy attacks, layered malware defense, static analysis, dynamic analysis, sandboxing, emulation, heuristics, stealthy attacks, rootkits
    
McAfee
Published By: McAfee     Published Date: Apr 25, 2014
McAfee® Threat Intelligence Exchange and the McAfee Security Connected Platform can help integrate workflows and data to overcome siloed operations and shift the security model to agile, intelligent threat prevention. This paper describes three use cases to illustrate the benefits.
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advanced malware, security, suspicious files, dynamic sandboxing, static analytics, threat prevention, mcafee network security, mcafee web gateway, mcafee email gateway
    
McAfee
Published By: McAfee     Published Date: Apr 25, 2014
As malware becomes ever more sophisticated and evasive, new technologies are emerging to uncover threats no matter how well they’re camouflaged. This paper proposes a logical design strategy for dynamic malware analysis that optimizes detection effectiveness, efficiency, and economics.
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malware detection, data analytics, dynamic sandboxing, static analytics, zero-day malware, comprehensive threat protection, fast detection, malware analysis, simplifies remediation
    
McAfee
Published By: SafeNet     Published Date: Jan 14, 2014
Today’s data resides in a virtualized world, but the risks are all too real, and, in many organizations, too frequently realized. This paper examines the fundamental security implications of cloud services and virtualization, and it details an approach organizations can take to safeguard sensitive assets in a way that is aligned with today’s dynamic environments.
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virtualization, cloud services, security, encryption, safenet
    
SafeNet
Published By: NetApp     Published Date: Sep 17, 2014
This collection of insights, market trends and best practice recommendations, suggest ideas that are relevant for any organization evaluating or managing a hybrid cloud environment.  NetApp enables unrestricted yet secure movement of data across any public and private clouds, allowing you to move to hybrid cloud architectures.
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hybrid cloud, clustered data, dynamic data portability, universal data platform, product operations
    
NetApp
Published By: Evergage     Published Date: Nov 18, 2013
Evergage increases conversions by helping your website respond in real-time with personalized messages to people based on where they clicked and who they are – all without coding.
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real-time web personalization, data driven marketing, data driven messaging, user engagement, one-to-one marketing, personalized marketing, dynamic content, smart messaging, customer engagement, on site messaging, in app messaging, behavior analytics, target marketing, behavior segmentation, conversion rate experts, cro tools, prevent churn, internet marketing
    
Evergage
Published By: bigtincan     Published Date: Oct 10, 2014
Sales teams are the lifeblood of every organization, as they are tasked with acquiring market share and growing revenue. Access to corporate content – and understanding how to use it – is one of the greatest barriers salespeople must overcome. Mobile sales enablement is about providing dynamic, on-demand content that can be accessed during any selling situation.
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mobile sales, mobile sales enablement, on-demand content, market share, emerging marketing, marketing research, sales
    
bigtincan
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