employee productivity

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Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
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application visibility, netscaler insight center, optimized user experience, low cost, citrix
    
Citrix NetScaler
Published By: Riverbed     Published Date: Apr 24, 2015
To better serve business demands for information everywhere, enterprises must develop new strategies for optimizing multiple kinds of networks. Read this white paper to learn more about accelerating delivery of data, increasing employee productivity, and creating optimal user experiences by powering the hybrid enterprise.
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data delivery, employee productivity, user experience, hybrid enterprise
    
Riverbed
Published By: HotSchedules     Published Date: Aug 14, 2017
Well-run restaurants go beyond just creating schedules and take the extra steps to optimize labor, manage compliance and engage with employees. Successful restaurant managers and operators take extra steps to manage labor, including mastering scheduling. In this ebook we will walk you through tried and true best practices so you are better prepared to: Improve Sales Performance and Guest Satisfaction Control Labor Costs Optimize Staff Productivity Attain Company Goals Reach Your Professional Goals
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HotSchedules
Published By: F5 Networks Inc     Published Date: Jan 31, 2017
Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.
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application delivery, app services, cloud, devops, automation
    
F5 Networks Inc
Published By: Cornerstone OnDemand     Published Date: Dec 10, 2014
What do we mean by agility? It’s how powerfully your organization can react to changes in the marketplace, recognize and close employee skill gaps, and align the right people in the right places to handle any pivots in business strategy. How can you make your organization more agile? There are several critical things you must do. Learn about it all in this whitepaper.
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cornerstone ondemand, agility, organizations, business agility, business strategy, employee skills, productivity
    
Cornerstone OnDemand
Published By: Virgin Pulse     Published Date: Mar 13, 2014
Employees are not only what they eat, sleep, and exercise. They’re not just the jobs they perform. They’re the career ladders they aspire to climb. The families they support and wish to give every opportunity to. The people with whom they connect, work, play, and pray. They’re a raft of dreams… a variety of tempos…individuals.
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virgin pulse, employees, wellness, family, connection, productivity, engagement, health
    
Virgin Pulse
Published By: Kronos Incorporated     Published Date: Jul 27, 2011
The true cost of employee absenteeism is staggering. Average cost of employee absence: 35% of payroll. Being average isn't always a good thing. Get more surprising workforce facts Mercer uncovered in this exclusive study of nearly 300 organizations.
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kronos, employee absenteeism, mercer absence research, financial impact, lost productivity, employee absence
    
Kronos Incorporated
Published By: Citrix Systems     Published Date: Apr 15, 2016
With faster adoption rates than any other upgrade, Windows® 10 is breaking records—and it’s poised to accelerate. In fact, Gartner predicts that 50% of businesses will be on their way to Windows 10 by early 2017—and 100% by 2019. Businesses of all sizes need an IT strategy that maintains employee productivity and business continuity without the worry of app compatibility issues or OS instability across differing end points. The time to upgrade to Windows 10 is now.
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citrix, windows, windows 10, upgrade, productivity
    
Citrix Systems
Published By: SpectorSoft     Published Date: Aug 20, 2013
Quickly detect and be alerted to insider threats by monitoring employee activity with this free trial from Spector 360.
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monitor employee, employee tracking, monitor computer activity, employee monitoring software, data loss protection, track web usage, detect fraud, insider threat
    
SpectorSoft
Published By: IBM     Published Date: Sep 25, 2013
Learn why an Enterprise Fraud Management Platform allows for data to be shared more efficiently while simultaneously applying analytics to prioritize workflows, which will increase productivity per employee and assist insurers in detecting emergent fraud patterns in order to reduce loses.
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investigation management, investigation management team, fraud, enterprise fraud management platform, fraud management, data, analytics, fraud detection
    
IBM
Published By: BMC Software     Published Date: May 19, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity
    
BMC Software
Published By: Aruba Networks     Published Date: Jul 03, 2013
The next-generation workplace is all about mobility. With more Internet-connected mobile devices than people in the world in 2013, IT must provide seamless connectivity to every class of user — employees, contractors, guests and even customers — appropriate to their role and type of device. It turns out, mobility in the workplace isn't just for user benefit and productivity. The migration to mobility begets several IT benefits. Download this white paper to find out the benefits…
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aruba clientmatch, aruba apprf, mobility controllers, lans
    
Aruba Networks
Published By: Cisco     Published Date: May 14, 2015
Today’s branch office requires the same level of rich application services as the company headquarters to ensure business innovation and employee productivity.
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api, applications, monitoring, application management, communications, cisco
    
Cisco
Published By: Workforce Software     Published Date: Jul 28, 2015
Download this white paper to gain a clear understanding of: Where current employee scheduling practices fall short 5 concrete ways to empower employees and improve engagement through scheduling Essential manager tools to look for in any workforce scheduling tool What to expect from scheduling improvements And more
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workforce scheduling, employee engagement, productivity, manager tools, scheduling improvements, human resources
    
Workforce Software
Published By: Avaya     Published Date: Jun 01, 2015
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between employees, business partners, and clients. Too often, a remote working world can feel splintered, disconnected, and complicated, resulting in lower productivity—and lost opportunity.
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avaya, cloud computing, mobile, unified communications, integration, application management
    
Avaya
Published By: Avaya     Published Date: Dec 30, 2015
When organizations empower their customers and employees to engage anywhere and anytime, productivity and profitability improve by 18 percent and 12 percent respectively.
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midsize business
    
Avaya
Published By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, it’s natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if you’re looking for creative and effective ways to stimulate employee engagement while also driving business results, you’ll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Where’s the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
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Rosetta Stone
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: Fitbit     Published Date: Nov 12, 2018
The secret to employee health and happiness. It's a fact: positive social interactions at work have been shown to boost employee health. Social connections are just as important in the workplace as they are in other aspects of life. Being surrounded by compassionate, friendly coworkers can boost productivity and commitment to the workplace. Check out our white paper on social connectedness to explore: ? The science of being social. ? How social behaviors impact our health. ? Key takeaways on driving social engagement as part of your wellness program.
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Fitbit
Published By: FICO     Published Date: Mar 02, 2018
The role of analytics in managing, improving and ultimately transforming supply chains cannot be understated. But what about the analytics themselves? FICO’s Zahir Balaporia and renowned author Tom Davenport use the term “The Analytics Supply Chain” to reflect that the actual analytics themselves parallel supply chains, with inherent challenges and problems if things “get stuck.” Rethinking analytics in these terms can not only improve supply chain performance, but also any other business problems you seek to solve. This article targets: · Steps in the analytics supply chain and the vital role of data and analytic models · How your predictions, recommendations and insights need to rely on similar attributes to finished manufactured products; · Key questions to ask yourself in determining where you need to fix your analytics supply chain.
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supply, chain, analytics, employee, optimization, organisations, productivity
    
FICO
Published By: Zebra Technologies     Published Date: Sep 06, 2017
Learn how Zebra's Visibility Services allow you to see the location, status, and usage of your critical assets and increase your bottom line.
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device visibility, efficient device management, asset productivity, asset tracking, device performance, device connectivity, device utilization, security vulnerability
    
Zebra Technologies
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