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Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
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visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Dassault Systèmes' has been named by Gartner, Inc. as a “Leader” in its 2017 Magic Quadrant for Manufacturing Execution Systems. 2017 is the first year for the Gartner Magic Quadrant for MES, which specifically covered the MES market, including MOM applications. Because of our position as a Leader in the Gartner Magic Quadrant we believe it confirms the positive response we are receiving on our vision and ability to execute the transformation of manufacturing. We also believe we are being recognized for our unique and holistic approach to MOM / MES and the greater transformative value that digital continuity with DELMIA has across manufacturing engineering, manufacturing operations and the supply chain. DELMIA® Manufacturing Operations Management solutions transform global production operations to achieve and sustain operational excellence. This is accomplished through digital continuity, a shared digital landscape connecting all stakeholders to improve visibility into, control over a
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Learn about challenges, solutions and benefits of 7 DELMIA customers from different industries. Delivering quality products is important in all industries, but it is especially critical where consumer health and safety are affected. Automotive is one of those industries. That’s why Autoliv, a supplier of airbags and safety systems to all of the global automotive OEM’s, wanted to better manage quality and material flows, achieve greater traceability, and drive continuous improvement across its manufacturing plants. They have chosen DELMIA Apriso as their manufacturing execution platform. Autoliv has now an enterprise solution to streamline production operations from planning, to inventory and material flow management, to traceability and continuous improvement.
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Dassault Systèmes
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
The European General Data Protection Regulation (GDPR) will be upon us on May 25th 2018, and contrary to enduring public opinion, Brexit won’t make any difference. The GDPR comes in response to global shuffling of privacy laws to meet the growing demands of cloud, data security and other technological needs. The US Safe Harbor framework has been replaced with Privacy Shield, and on top of this is the e-Privacy Regulation, which takes specific interest in electronic communications, cookies for tracking user behaviour online, and other issues around personal data and consent.
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gdpr, storage, access management, personal data, software development, ca technologies, anonymize data, privacy projects
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
Aujourd’hui, le numérique est omniprésent : Cloud, appareils mobiles, réseaux sociaux et Internet des objets modifient notre manière de travailler et de nous divertir.
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api, application programming interface, psd2, open banking, json, github, api gateway, apim
    
CA Technologies EMEA
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
SE Labs tested CylancePROTECT® in an offline environment against major threats that subsequently appeared in the wild. The test explores the product’s ability to prevent new threats from attacking endpoint systems successfully. CylancePROTECT contains technology designed to identify and block malware using what it claims to be an “artificial intelligence” (AI) model. This model can be updated over time. However, in this test we used the model created in May 2015 and did not permit further updates so that the software was unable to receive new models or edit the existing one. The test exposed systems protected by this older version of CylancePROTECT to very impactful threats discovered and reported widely after May 2015. In this way, the test shows to what extent the product was able to predict how future threats would appear. This “Predictive Advantage” (PA), the advantage that users of the product have against future adversaries, is presented in this report.
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malware, predictive, test, response
    
BlackBerry Cylance
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid
    
Fiserv
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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Oracle Marketing Cloud
Published By: Gigamon     Published Date: Oct 19, 2017
Read Gartner’s research note, Top 10 Strategic Technology Trends for 2017: Adaptive Security Architecture, to improve visibility and control over your organization’s exposure to risk with a continuous, contextual and coordinated approach to security. Comprehensive protection now requires an adaptive process to predict, prevent, detect and respond to security breaches that includes DevSecOps, IoT Security, and Intelligent Security. This note walks you through key planning assumptions, analysis, best practices and specific recommendations.
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Gigamon
Published By: Commvault ABM Oct     Published Date: Nov 13, 2017
It appears that agility and efficiency are coveted by basically everyone involved in protecting and managing data- especially those people struggling to simultaneously keep up with sprawl and meet ever-heightening expectations. One answer to these storage-related challenges centers on introducing a software-defined layer that abstracts and normalizes underlying storage repositories while still enabling already-deployed best of breed componentry to do what it does best.
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data protection, scaling, recovery capabilities, enterprise management, storage, organization, commvault
    
Commvault ABM Oct
Published By: Cisco EMEA     Published Date: May 15, 2018
E se i responsabili della sicurezza potessero prevedere il futuro? Se sapessero che un attacco è imminente, potrebbero bloccarlo o almeno mitigarne l’impatto e si adopererebbero per mettere in sicurezza le risorse che più necessitano protezione. In effetti gli addetti alla sicurezza sono in grado di vedere cosa si profila all’orizzonte: gli indizi sono molti (ed evidenti).
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Cisco EMEA
Published By: Forcepoint     Published Date: Oct 02, 2019
Security systems generate a large number of alerts, but only a small subset of them represent critical risks to high value business data. Noise – whether it comes from personal communication, broken business processes or false positives – makes the task of identifying genuine data theft risks challenging, even for wellresourced security operations teams.
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Forcepoint
Published By: Anaplan     Published Date: Sep 19, 2018
Le principal avantage des projets bien pense?s et bien conduits, c’est qu’ils aboutissent immanquablement au me?me re?sultat. Un cahier des charges est e?tabli, un appel d’offres est lance?, un plan projet est agre?e?, une solution est trouve?e, la mise en oeuvre se fait dans les conditions pre?vues… et le premier constat des utilisateurs est que le re?sultat final ne correspond plus aux besoins du moment. Dans un monde dont le rythme de transformation s’acce?le?re, les enjeux d’une bonne planification et mode?lisation se de?placent. Si la qualite? des mode?les et des simulations demeure importante, la capacite? a? modifier des plans, revoir des organisations, simuler des hypothe?ses impre?vues, le tout en quelques minutes, devient une impe?rieuse ne?cessite?. Un nombre croissant d’entreprises fait confiance a? Anaplan pour relever ce de?fi. Découvrez à travers cet Ebook les 5 témoignages de UFF, AXA, AccorHotels, Schneider Electric et Onduline.
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Anaplan
Published By: Oracle OMC     Published Date: Nov 30, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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Oracle OMC
Published By: OracleSMB     Published Date: Jan 04, 2018
Leaders of the Inc. 5000—some of the fastest growing private companies in America—are overwhelmingly optimistic about 2017, and they are investing accordingly. This was just one of the key findings of the recent Oracle/Inc. study, "The Talent and Tech Driving America’s Fastest-Growing Companies." So just how optimistic are they? Very optimistic. Almost nine out of 10 respondents (89 percent) described themselves as either “extremely” or “very” confident about their prospects for success in 2017. Buoyed by this enthusiasm, the majority are growing virtually all aspects of their businesses. They are: adding employees moving into new markets offering new products expanding globally
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OracleSMB
Published By: Tricentis     Published Date: Jan 08, 2018
More than just an evolution, the software testing field is in the midst of a period of extreme change. What exactly does this change entail? How can software testers prepare for this change? And, perhaps most importantly, what change has yet to come? To answer these questions and more, we turned to 12 well-respected, highly seasoned software testing leaders.
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Tricentis
Published By: Tricentis     Published Date: Jan 08, 2018
If you’re in the software development business, there’s no doubt you’ve heard of, dipped your toe into or even experienced the joys and pains of agile methodology. The Agile Method promotes adaptive planning, early delivery and continuous improvement, and encourages rapid and flexible response to change. It’s quickly becoming the gold standard for software development. And, as the agile world has heated up, so has the pressure on testers to produce timely releases without sacrificing quality. With the fast pace of Agile, there is rarely time to test everything, so requirements must be prioritized and testing automation is deployed where possible. With this guide you’ll learn the importance of agile testing and the different types of testing, agile methodology, and our predictions on where the agile movement is headed.
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Tricentis
Published By: Ephesoft     Published Date: Jun 01, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
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Ephesoft
Published By: MineralTree     Published Date: Jan 23, 2018
Automated invoice capture, approval workflows and data storage together with search and reporting features save Moda Operandi staff hours that are ordinarily wasted, especially during an audit.
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MineralTree
Published By: Tenable     Published Date: Mar 07, 2018
"Answers to five questions that are top-of-mind for infosec leaders today. The challenge of secure DevOps is top of mind for many infosec and IT leaders. To help you understand the latest trends, Tenable reached out to Christina Richmond, Program Director for IDC’s Security Services Research Group, for her answers to the following five questions: 1. How do organizations ensure that the security team adapts seamlessly to development processes and tools to create a cohesive program? 2. What are some common mistakes you see companies make when attempting to integrate their DevOps and security processes? 3. How can security leaders assist organizations with making the transition to secure DevOps? 4. In the world of agile methodologies and DevOps, how do security teams need to evolve to be more effective in managing cyber risk? 5. What are some examples of secure DevOps principles among cloud native technologies? Written for infosec leaders responsible for integrating security int
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secure devops, idc, analyst report, container security
    
Tenable
Published By: Trustpilot     Published Date: Apr 11, 2018
In a survey of over 900 US and UK companies, Trustpilot compiled results from finance companies among the respondents to learn which initiatives they consider most important, what their 2018 priorities are, and whether or not trust plays a role in their business strategy. Trustpilot also conducted a global consumer poll throughout the month of January 2018 on Trustpilot.com to learn more about customers’ expectations when it comes to the finance industry, receiving over 15,000 responses. Those survey results provided a more detailed understanding of whether finance companies’ priorities are aligned with consumer expectations, while also getting a clearer picture of how trust and reputation should be approached. At the end of this report, in addition to the findings, recommendations are provided to finance companies based on the survey findings and analysis.
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trustpilot, finance, consumer expectations, business strategy, brand management, online reputation, consumer loyalty
    
Trustpilot
Published By: Cohesity     Published Date: Mar 19, 2019
Every 14 seconds. That’s how often analysts predict ransomware will attack a business this year.1 Despite the best efforts to thwart ransomware attacks, cyber criminals are innovative, and they continue to create new malware. This means more sophisticated and targeted ransomware attacks are coming—all with the same goal: Disrupt business operations in the hopes victims will pay to restore order. No industry is immune. And because enterprises are now even more attractive targets than consumers,2 your organization must proactively prepare for when, not if, cyber criminals come for your data.
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Cohesity
Published By: Trimble     Published Date: Oct 28, 2019
As healthcare costs have continued to rise, value-based approaches are being adopted across the board. Hearing healthcare is no exception — especially considering the statistics around increased overall healthcare costs for people with untreated hearing loss. This white paper, sponsored by Hamilton® CapTel®, examines the evolving approach to outcomes-centric healthcare , the studies that support this shift, and how hearing healthcare professionals can adopt a value-based mindset.
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Trimble
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