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Published By: Force.com     Published Date: Sep 05, 2012
Aligning the Core Back Office with the Social Front Office in Today's Connected World
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best connected businesses, back office salesforce, technology, computing
    
Force.com
Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys
    
Genesys
Published By: Peoplefluent     Published Date: Apr 02, 2013
With fewer people entering the workforce and a shortage of certain skills, develop strategies now to address skills shortages. Read about the opportunity presented by Baby Boomers and how to leverage Boomers for competitive advantage.
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baby boomers, recruiting baby boomers, retaining baby boomers, contingent labor, workforce planning, skill gap challenges, changing workforce, critical skills deficit, workforce management, vendor management system, contingent workforce management, talent acquisition, talent management software, workforce planning software, recruiting software, employee retention, recruitment software, workforce management software, workforce talent management, leveraging baby boomers
    
Peoplefluent
Published By: Peoplefluent     Published Date: Apr 02, 2013
HR has an important opportunity to drive enterprise social collaboration. Read how social technology enables employee productivity, how HR can add value to social communication, and how social tools can improve HR functions.
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social, collaboration, social collaboration, enterprise social collaboration, social technologies, enterprise communication, social communication, social hcm, social talent management, talent management, workforce productivity, social hr improvements, social hr process, social hcm software, employee communication, employee engagement, intersection of social and hr, onboarding, employee retention
    
Peoplefluent
Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
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cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise, solutions
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress
Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
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sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology
    
SumTotal Systems
Published By: SumTotal Systems     Published Date: Oct 10, 2013
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
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e-learning, sumtotal, training, development, employee training, employee development, workforce, workforce management, skill development, human resources, hr technology, soft skill development, function skill development, compliance development, enterprise learning
    
SumTotal Systems
Published By: Cisco     Published Date: Sep 15, 2015
This paper examines how the increasingly ubiquitous connectedness of our IoE world can help provide public safety and justice agencies with new opportunities to meet and overcome the challenges they face. It specifically examines this topic through applications in law enforcement, emergency response, corrections, courts, and national security, and shows how IoE can help transform agencies to better protect citizens and make communities safer. Finally, this paper will provide recommendations on strategy implementation to enable agencies to take the next steps.
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public safety, iot, law enforcement, emergency response, strategy
    
Cisco
Published By: Salesforce Pardot     Published Date: Sep 09, 2014
This white paper will walk you through eight different ways that Pardot can help you supercharge Salesforce CRM, from better sales intelligence to automated lead qualification, and more. Take a look at the next few chapters to see how Pardot and Salesforce differ, what the key benefits of each tool are, and how they can work together to become the ultimate sales and marketing machine.
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integration, key functionality, marketing teams, campaign performance, efficient lead management, improved sales intelligence, better tracking, crm & customer care, lead generation & automation, sales
    
Salesforce Pardot
Published By: Salesforce Pardot     Published Date: Sep 09, 2014
Pardot and Salesforce are complementary tools that really reach their full potential when paired together. Not only can these tools improve marketing and sales alignment, they can also provide greater insight into campaign performance, jumpstart lead generation efforts, and positively impact ROI. If you’re thinking about integrating these two systems, it’s important that you understand the benefits this will provide and the steps that will be required for implementation. So, let’s get started!
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pardot, roi, sales alignment, integration, generation efforts, marketing tool, implementation, crm & customer care, sales
    
Salesforce Pardot
Published By: SAP     Published Date: Jun 04, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SAP
Published By: SAP     Published Date: Jun 04, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SAP
Published By: Aternity     Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartner’s Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience. The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce – the performance of the app as it renders on any device.
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mobile workforce, end user experience, aternity, mobile apm, application performance
    
Aternity
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SuccessFactors, an SAP Company
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SuccessFactors, an SAP Company
Published By: VMware AirWatch     Published Date: Jul 19, 2017
Anytime, anywhere access to work is now a basic need for the modern workforce. Whether remote, in the field or in the office, workers are no longer physically connected to your network or data center. Today’s employees work in a digital workspace that features virtualized laptops, desktop and workstations; a variety of personal systems and smart devices that may be part of BYOD programs and a diverse app ecosystem with desktop, remote, mobile, SaaS and Universal apps. In this mobile-cloud world, new and unpredictable forms of malicious software continue to evolve. Traditional network security, perimeter protection and firewalls are no longer enough to combat these new threats to the corporate IT infrastructure and company data integrity.
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VMware AirWatch
Published By: CA Technologies     Published Date: Jun 26, 2017
Privileged user accounts—whether usurped, abused or simply misused—are at the heart of most data breaches. Security teams are increasingly evaluating comprehensive privileged access management (PAM) solutions to avoid the damage that could be caused by a rogue user with elevated privileges, or a privileged user who is tired, stressed or simply makes a mistake. Pressure from executives and audit teams to reduce business exposure reinforces their effort, but comprehensive PAM solutions can incur hidden costs, depending on the implementation strategy adopted. With multiple capabilities including password vaults, session management and monitoring, and often user behavior analytics and threat intelligence, the way a PAM solution is implemented can have a major impact on the cost and the benefits. This report provides a blueprint for determining the direct, indirect and hidden costs of a PAM deployment over time.
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CA Technologies
Published By: CA Technologies     Published Date: Sep 13, 2017
The European Union General Data Protection Regulation (GDPR) is a new regulation in Europe with global impact that will come into force on May 25th, 2018. Its objective is to further strengthen data protection. Enforcement will be backed by heavy fines. Organizations that deal with data on a Global scale will need to review their data lifecycle and put in place processes and technology to be compliant. In this webinar, CA experts will share some thoughts around the journey organizations are on and discuss some real life examples.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Privileged user accounts—whether usurped, abused or simply misused—are at the heart of most data breaches. Security teams are increasingly evaluating comprehensive privileged access management (PAM) solutions to avoid the damage that could be caused by a rogue user with elevated privileges, or a privileged user who is tired, stressed or simply makes a mistake. Pressure from executives and audit teams to reduce business exposure reinforces their effort, but comprehensive PAM solutions can incur hidden costs, depending on the implementation strategy adopted. With multiple capabilities including password vaults, session management and monitoring, and often user behavior analytics and threat intelligence, the way a PAM solution is implemented can have a major impact on the cost and the benefits. This report provides a blueprint for determining the direct, indirect and hidden costs of a PAM deployment over time.
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CA Technologies
Published By: Skillsoft     Published Date: Aug 26, 2016
Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning. According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.
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microlearning, development, mobile, employee development
    
Skillsoft
Published By: Skillsoft     Published Date: Dec 06, 2016
Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning. According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.
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microlearning, development, mobile, employee development
    
Skillsoft
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: FinancialForce     Published Date: Dec 01, 2017
FinancialForce Professional Services Automation (PSA) is a cloud based services solution. Our Services Resource Planning (SRP) is an end to end solution for professional services organizations encompassing sales, accounting, billing and more.
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FinancialForce
Published By: FinancialForce     Published Date: Dec 01, 2017
The #1 Accounting App on the Salesforce Platform. FinancialForce Accounting is a simple, yet powerful accounting application that is straightforward to learn, easy to implement and trouble-free to maintain. The perfect complement to Salesforce CRM, it brings back office data to the front, allowing companies to align sales, services and finance on a single cloud.
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FinancialForce
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