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Published By: Salesforce.com     Published Date: Sep 20, 2013
Small businesses define our economy, accounting for over 50% of all private sector jobs in Australia. And to thrive, they need to turn on fast and sustainable business growth. Download the exclusive eBook to see how they -Grew revenue 44% in just 6 months -Increased web traffic by 500% - Reduced project time by 10% And get insights and advice from three successful entrepreneurs: -TripADeal: Norm Black, Founder -Nu-Steel Homes: Ash Richardson, General Manager -Platinum Direct Finance: Richard Kew, Director
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small business technology, private sector, business solution, crm, salesforce, australia, best practices, sustainability
    
Salesforce.com
Published By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
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customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions
    
Salesforce.com
Published By: Salesforce.com     Published Date: Oct 28, 2013
The way salespeople qualify prospects has changed. According to sales experts, rather than chase prospects away with an endless string of qualifying questions, you need to learn about them, while they learn about you and your company. Read How To: Informally Qualify Prospects Research before a Meeting Interact with Buyers Spot Bad Leads Download this ebook, loaded with practical advice from noted sales leaders, so you can qualify the right prospects and rock your sales goals.
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customer experience strategy, crm, best practices, australia, salesforce, research, business performance
    
Salesforce.com
Published By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
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custom service, contact center, supporting technology, customer service trends, best practices
    
Salesforce.com
Published By: ServiceNow     Published Date: Nov 22, 2013
As technology continues to advance and the new reality is based on an infrastructure that includes physical, virtual and cloud resources, IT departments need to find new ways of managing and securing this vastly different technology ecosystem.
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servicenow, enterprise it, it department, cloud generation, social networks, mobile workforce, virtualization, cloud computing
    
ServiceNow
Published By: CIC Plus     Published Date: Sep 23, 2014
Learn three reasons that being a competitive employer of choice demands that you take advantage of a cloud-based, paperless system for generating and storing pay stubs and the increasing amount of data they contain.
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payroll, payroll processing, multigeneration workforce, payroll company, payroll strategy, pay stubs, online pay stubs, online hr forms
    
CIC Plus
Published By: BI WORLDWIDE     Published Date: Feb 24, 2016
ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.
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bi worldwide, elearning, globalization, development, training, trend
    
BI WORLDWIDE
Published By: Dell     Published Date: Sep 26, 2017
Government organizations need a workforce approach that not only enables employees to make informed decisions and work more efficiently, but also promotes engagement and satisfaction. Download this whitepaper to learn more about how to enable employees to better focus on their core roles and expertise and how to access the right information on demand to be more productive. As well, determine best practices for selecting the right devices to enable the organization as a whole to accomplish its mission, meet citizens’ needs, and attract and retain the workforce it needs for the future.
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Dell
Published By: Workforce Software     Published Date: Feb 02, 2015
Leave administration is one of the most challenging aspects of workforce management and an area that continues to become more complicated as leave regulations—and lawsuits—increase. For employers, having to understand and comply with complex federal regulations, such as the Family and Medical Leave Act (FMLA), in addition to myriad local laws, union rules and company policies can be overwhelming. The task of complying with these many regulations often consumes a great deal of time for HR teams, especially those operating across multiple geographies.
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workforce software, software, automate, outsource, fmla, act, cloud, management
    
Workforce Software
Published By: Workforce Software     Published Date: Feb 02, 2015
Find out how other organizations design, execute, and measure workforce management programs.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: Feb 02, 2015
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity and attendance rates, and – when fully automated – keep your payroll spend in check. In short, there’s immense value in getting the right time and attendance system.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: Feb 02, 2015
There’s lots of great research on the cost savings that better time, attendance, scheduling, and leave management solutions can bring to your business. Problem is, you may not have the time to dig that research up… even when it can help make the case for new investments. If you’re stretched for time but still looking for answers, this paper’s for you.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: Feb 02, 2015
The Aberdeen Group has taken a fresh look at two very important questions: How does automating a total workforce management strategy elevate business performance? What types of measurable gains can you expect to achieve? If you want a thorough and persuasive argument for automating workforce management processes across the enterprise, this is a must-read.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: Feb 02, 2015
Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution. This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: May 26, 2015
New labor laws are a regular occurrence these days… and yet they’re just a small slice of your compliance demands. To help you stay informed and effective, our Director of Compliance takes an annual look at some of the biggest upcoming challenges and lets you know how to prepare.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: May 26, 2015
In this informative webinar Jason Chester, the CEO and Director of Research for Infogencer, will outline his organisation’s findings on the business challenges surrounding absence management and share insights on addressing these challenges from both a technical and a business perspective.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Workforce Software     Published Date: Dec 16, 2015
Do you want to know how other organizations design, execute, and measure workforce management programs? Here’s your chance.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Intralinks     Published Date: Apr 13, 2015
The truth is that they can get a lot worse – and no one is immune. Your company’s data has never been at greater risk. There is no doubt that 2014 was a dire year for many organizations, as they failed to properly protect their computer systems and the data held upon them. As if it wasn’t bad enough keeping on top of new zero-day vulnerabilities, targeted attacks, and revelations of state-sponsored espionage, users are potentially exposing companies’ most important data by not following best practices and using consumer-grade cloud services that aren’t built with enterprise needs in mind. An ever more mobile workforce wants to work on their files remotely but may be taking dangerous risks with sensitive corporate data at the same time. In this white paper, we detail some of the biggest computer security threats of the last year and offer some predictions on what we can expect to see in 2015.
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Intralinks
Published By: Intralinks     Published Date: Apr 13, 2015
The increased mobility of the workforce is changing the way we work. Business users want the flexibility to share and collaborate on content that drives their business while IT needs to ensure the security of that data, no matter where it goes. An effective enterprise collaboration solution must consider people, processes and technologies to be effective, but where to begin? This comprehensive Buyer’s Guide offers guidance on how to develop your organization’s requirements with regard to: • Risk management – avoiding data breaches and loss of information that can result in non-compliance • Business productivity - allowing for secure collaboration while enabling teams to work anywhere on any device • IT efficiency - supporting the full breadth of external business content requirements while integrating with existing applications and protocols
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Intralinks
Published By: VMware AirWatch     Published Date: Feb 21, 2017
This paper provides guidance for selecting and purchasing a digital workspace solution to enable your totally mobile workforce. Five buying decision considerations that directly impact the success of your mobile workspace strategy are discussed in detail. Download this whitepaper to access recommendations for the most critical specifications to help you in defining an effective digital workspace strategy for your environment.
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VMware AirWatch
Published By: Oracle CPQ BB     Published Date: Feb 05, 2016
How much selling power are you really getting from your sales teams? Are you making the most out of your CRM investment? Companies have a universal need for revenue growth, profitability, and customer satisfaction. In hopes to satiate this need, most companies have made significant investments in sales force automation to capture sales data, increase visibility to sales pipeline, and gain business insight to make better business decisions. However, few companies can say they have fully realized the benefits they hoped to achieve from their CRM investment. Additionally, with today’s modern, informed buyer, CRM technologies need to empower sales users with better information that’s easy to find and helps them sell. Read more to learn how Oracle Configure, Price, and Quote (CPQ) Cloud extends sales automation to simplify and streamline modern quote-to-cash processes and more!
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Oracle CPQ BB
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
The retail market is growing, presenting employees with more opportunities to find jobs that provide training, development and career progression-something today’s workforce demands. With improvement in the retail sector comes increased pressure to win the war for talent. This three-step checklist will help you identify your talent management strengths and weaknesses so you can recruit and retain the best people.
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Oracle HCM Cloud
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
Digital transformation has had a powerful impact on retail. It started with global supply chain, then online shopping. The next chapter is workforce performance. Competition for the best people is heating up. It isn’t just about cool technology. Learn how to get and keep good people who add to the bottom line, with these best practices for retail.
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Oracle HCM Cloud
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
Leveraging analytics to drive business growth is top-of-mind for corporate (C-Suite) leaders, prompting HR executives to take a more strategic, data-driven approach to workforce management. Learn the art and science of combining workforce data, business data and IT expertise together to allow HR departments to make more effective and efficient decisions about people.
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Oracle HCM Cloud
Published By: Jamf     Published Date: May 04, 2017
"When contemplating offering Macs to your workforce, the question of cost inevitably comes up. “Macs are great, but I can buy two PCs for the same price as one Mac,” is a common mentality within IT departments. However, when comparing the total cost of ownership associated with providing basic services, software, management and support, the outcome (surprising to some) favors Mac over PC. But how can this b
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Jamf
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