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Published By: Adobe     Published Date: Sep 28, 2016
Customer are infinitely complex, but connecting with them doesnít have to be. Because while your customers may be wildly different, they do all want one thing ó meaningful and relevant experiences. To deliver these experiences requires a powerful web content management system. Itís the digital foundation you need to provide the personalized experiences ó that build brands, customer loyalty, and ROI. To learn more about web experience management, read The New Content Frontier. ?
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adobe, customer experience, web content management, web content management system, website development, internet marketing, crm & customer care, traditional marketing
    
Adobe
Published By: Adobe     Published Date: Sep 28, 2016
The ideal customer experience is everything today, and it starts with a modern digital foundation. You canít give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youíll learn: - How a unified platform lets you easily manage and refine customer experiences - Three steps to deliver great digital experiences on all devices - The roles of personalization, analytics, and asset management?
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adobe, customer experience, digital, marketing marketers, digital experience, emerging marketing, crm & customer care, marketing research, traditional marketing
    
Adobe
Published By: Juniper Networks     Published Date: Feb 05, 2018
At Juniper, we believe in building coherent networks to help simplify both the physical topology as well as the operations of the network itself. Once having done that, we can then secure it. And, by moving to micro parameters, we can do a much better job of protecting the applications. Then finally, automation, particularly as we get into micro parameters, micro segments and the need for agility, is where SDN really pays off.
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network, applications, cloud, enterprises, foundation, principles
    
Juniper Networks
Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agentsóand deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: ē Perform effective coaching using the SAFE coaching framework ē Calculate the ROI of your training and coaching investments ē Developing a peer mentor program
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8x8 Inc.
Published By: IBM     Published Date: May 16, 2017
When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM
Published By: IBM     Published Date: Oct 26, 2017
With the growing demand of business for tighter communication and collaboration with external parties such as business partners and customers, IT has to provide the technical foundation for such integration. Web Access Management and Identity Federation are key technologies for that evolution. They enable organizations to manage access both from and to external systems, including cloud services, in a consistent way. Organizations have to move forward towards strategic approaches to enabling that integration, in support of the Extended and Connected Enterprise.
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access management, identity federation, it strategies, security, infrastructure
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
Itís no secret that a potent combination of new digital technologies and rising constituent expectations is transforming government. The impact is being felt at all levels, from the largest state agencies and departments to the smallest municipalities.
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Cox Business
Published By: Juniper Networks     Published Date: Jun 22, 2017
In todayís technology-driven world, a financial services organizationís ability to evolve the business quickly depends on the network. MetaFabric architecture, which is the foundation of Juniperís unique end-to-end data center networking solution, helps financial services firms respond confidently to whatever happens in the market. With an open, simple, and smart network in place, organizations can adapt quickly and seamlessly to changing requirements while eliminating the disruptions of forced upgrades and unnecessary purchases that come with vendor lock-in. Most importantly, the MetaFabric architecture helps companies stay at the forefront of innovation, keeping them one step ahead of the competition.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper Networks
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Dassault SystŤmes     Published Date: Jun 19, 2018
This white paper presents an overview of the ISA-95 standard and how it can simplify manufacturing operations-to-enterprise integration.
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Dassault SystŤmes
Published By: Q2 eBanking     Published Date: Jul 30, 2017
Each year we examine trends in fraud reported to Q2 by our partner institutions, and every year we continue to see online banking fraud attempts in great frequency. While we may see patterns emerge or spikes in new trending behavior, the foundation of an effective defense remains consistent. Examining trends in online banking and cybercrime is crucial to navigating the current threat landscape, as is maintaining a solid defense-indepth security foundation.
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Q2 eBanking
Published By: DocuSign UK     Published Date: Aug 08, 2018
"The General Data Protection Regulation (GDPR) is one example of the evolving regulatory landscape in the digital age. Since the European Union (EU) adopted the regulation in 2016, DocuSign has been investing to be compliant across its entire business, building upon our foundation and history of commitment to privacy. The conception of the GDPR undoubtedly introduced a number of compliance challenges for businesses to address around data privacy and protection. It also presented an opportunity for businesses to build trust with their stakeholders by reconnecting with the people they serve. This eBook details DocuSignís approach to meeting GDPRís obligations that went into effect on 25th May 2018, for companies conducting business in the EU, and the features and benefits that can be gained from using the DocuSign solution to fulfil certain areas of the GDPR."
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DocuSign UK
Published By: Workday Italy     Published Date: Sep 19, 2018
In this Argyle Executive Forum webinar replay, leading HR executives across industries provide expert insight and recommendations for building an analytics strategy and putting a data foundation in place.
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Workday Italy
Published By: BeyondTrust     Published Date: Apr 04, 2019
Unix and Linux build the foundation for most business-critical systems. Thus, these present target-rich environments for cyber-attackers. Privileged Access Management (PAM) helps to mitigate such risks. To succeed, organizations must follow an integrated approach, covering both privilege elevation and centralized management of shared account credentials.
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BeyondTrust
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