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Published By: IBM     Published Date: Jul 13, 2012
This white paper provides an overview of how IT organizations can optimize across the entire life cycle of their data centers and build a strong foundation for future IT operations.
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ibm, technology, datacenter, organization, white paper, optimization, cio
    
IBM
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
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session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
    
Genesys
Published By: Oracle     Published Date: Apr 27, 2015
You can't build the procurement organization of the future with tools of the past. The cloud is your opportunity to transform yourself and fulfill your ambitions.
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cloud computing, erp, productivity, applications, efficiency, finance, software solutions, management, compliance, profitability, insight
    
Oracle
Published By: Oracle     Published Date: Jan 30, 2017
In this evaluation guide, we’ll take you through your journey to the digital future of ERP, with practical tips, advice, and an easy-to-follow checklist that can help you ensure that the choices you make are the right ones for your department, your processes, and your business.
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Oracle
Published By: Oracle     Published Date: Apr 17, 2017
Our latest study, Agile Finance Revealed, looks to identify the traits of agile finance leaders and benchmark their success in creating a dynamic new operating model that is resilient, responsive, and predictive – enabling finance to lead digital transformation – not just react to it. At Oracle, we believe that digital transformation brings companies into the future, and it enables them to be more competitive.
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Oracle
Published By: Oracle     Published Date: Jul 31, 2017
More than 75% of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”. To help you navigate your own journey to modernization, we’ve crafted this handbook series to share the knowledge gained working with many thousands of companies using both legacy and modern ERP systems.
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Oracle
Published By: Salesforce.com     Published Date: Jul 02, 2014
The most successful community banks are using advanced customer relations management (CRM) and collaboration technology to mitigate risks and maximize opportunities. Are you ready to take the first step towards a more profitable future? Download this white paper to learn how.
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salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities
    
Salesforce.com
Published By: Visier     Published Date: Jul 08, 2014
Read the results of the 2014 Workforce Analytics and Planning survey where over 300 U.S.-based employers answered questions about their current workforce analytics and planning practices, investments, and future plans. Download the full report and discover key trends, including how 91% of companies aspire to increase their workforce analytics maturity over the next 24 months.
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visier, workforce analytics, hr metrics, planning
    
Visier
Published By: HP     Published Date: Feb 02, 2015
Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
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HP
Published By: MarkLogic     Published Date: Jun 21, 2017
Remember Y2K – the IT “problem” that should have brought businesses to a screeching half? Despite the hype, the preparation led to widely documented business benefits and uncovered new opportunities that transformed organizations worldwide. Similarly in today’s highly regulated Financial Services industry, enabling GRC by integrating data from silos can be the driver for future business use cases like machine learning and anti-fraud detection services. GRC can be your catalyst for new opportunities. Listen in as our panel of financial services experts discuss the keys to reinventing your data strategy. We’ll cover: How to align your GRC strategy with a business transformation agenda How to ensure your organization’s approach to data management isn’t just a one-off solution, but a comprehensive one adaptable to changing regulations How to navigate the increasing regulatory demands for granular data security How to turn your compliance spend into new opportunities to earn revenue
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banking, financial services, data management, silos, data strategy, transparency, data governance, regulation, data architecture, compliance, reporting, business transformation, fraud, digital transformation
    
MarkLogic
Published By: ServiceNow     Published Date: Mar 24, 2015
Technology has become the heart and soul of every business. The hardware boundaries of IT have exploded beyond data centers, with mobile devices in the hands of both employees and customers alike. Application options have blossomed, from traditional to open source to software-as-a-service. Business has become global, bringing with it a demand for round-the-clock agility. Employees expect that the applications they use at work should be as easy to use the Web apps they use at home. Integration remains difficult, because it's sometimes impossible to know what will happen when someone tries to pluck one strand out of the pile. IT workload and system complexity will only get more challenging, bringing the need for disintermediation through service automation.
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future it, service automation, it workload, integration, data centers, mobile devices, software-as-a-service, web apps
    
ServiceNow
Published By: athenahealth     Published Date: Jun 08, 2015
This white paper instructs you how to ensure the viability of your community hospital well into the future with these five steps: 1. Get control over your financials. 2. Build patient loyalty. 3. Prioritize high-return projects. 4. Improve provider loyalty and alignment. 5. Adjust to changing reimbursement models.
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consolidation, community hospital, financials, patient loyalty
    
athenahealth
Published By: FICO     Published Date: Sep 02, 2016
Leading businesses have aggressively adopted prescriptive analytics to assess the different outcomes of potential decisions and identify the best one(s) for handling a future scenario. As companies progress their use of advanced analytics, they derive exponentially more value from their data and decisions. These five case studies highlight how five banks are using FICO optimization to boost portfolio profits by 26% or more; increase approved transactions by $100+ million; and even generate 6:1 ROI in just six months.
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prescriptive analytics, fico, advanced analytics, fico optimization, portfolio profits, roi
    
FICO
Published By: FICO     Published Date: Nov 30, 2016
Historically, manufacturers have “looked to the past” to help predict what they need to do in the future. This would include basic business intelligence, powered by spreadsheets, and even manual processes. The challenge is that what will happen may be something outside of what the past can predicts – who, 25 years ago, would have considered the Internet as a primary vehicle for commerce, or that Big Data would become both a treasure and a tragedy for organizations? Consider other factors, such as regulations, largely transient customers (where loyalty and brand aren’t what they used to be), disruptors (such as new entrants and technologies), and the need for manufacturers to “move faster than ever” – in effect, to be able to plan for the future before it happens.
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manufacturing optimizations, enterprise software, infrastructure
    
FICO
Published By: Dell     Published Date: Feb 04, 2016
Dell Software has been chosen by over 95% of Federal agencies to complete their missions. Our federal government services and solutions are designed to be future-ready, and we’ve done it all without locking customers into proprietary technology. They’re based on open standards, and they’re modular and easily scalable to give your organization the flexibility and agility it needs to capitalize on every opportunity - even the ones that don’t yet exist. We hope this document, along with the simplified procurement of DLT Solutions, will provide enough help to get your mission needs executed.
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dell, software, government, technology, federal
    
Dell
Published By: Rimini Street, Inc.     Published Date: Oct 07, 2015
Cancelling the ERP vendor's maintenance agreement isn't right for everyone. The options for replacing the vendor's support need to be understood to ensure there is an independent support option that satisfies the enterprise's needs within a tolerable level of risk. However, cancelling can play an important role in enabling an enterprise to run current mature application releases more cost-effectively, shift funds to business growth initiatives, and position itself flexibly for the best-fit future application platform. Download this Gartner report to learn more about what to consider before cancelling your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support.
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Rimini Street, Inc.
Published By: Okta     Published Date: Jul 27, 2016
Cloud-first, mobile-first organizations are seeing huge benefits from taking a more distributed approach to IT. Business units are given more freedom to evaluate and select SaaS applications that will enable efficiency and growth. Users are given more freedom to use the devices that make them the most productive. When this trend started, most IT organizations were able to implement some basic, manual processes to administer and govern IT in this best-of-breed distributed environment. However, as the number of touchpoints increases, IT needs to automate to keep pace. This paper goes into more detail on the top 5 reasons to automate identity lifecycle and identity administration and build a solid foundation for future cloud-first, mobile-first IT.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications
    
Okta
Published By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
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gartner, customer engagement, customer experience, gartner research
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: VMware     Published Date: Jun 04, 2019
What are the four characteristics of a future-ready HCI solution? Read this eBook and discover how HCI can make your IT organization more agile and responsive, helping you succeed in the digital era.
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VMware
Published By: VMware     Published Date: Jun 04, 2019
Intelligent investments in a modernized IT infrastructure build a foundation that ensures the most flexible future without the risk of obsolescence. Avoid the 5 common mis-steps organizations often take with their IT Infrastructure and the associated implications
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VMware
Published By: Rosetta Stone     Published Date: Feb 09, 2017
Making your talent global-ready is key to your organization's future. A big part of global readiness lies in language and cultural skills. Knowledge of another language and culture builds bridges to customers and colleagues, and studies show that the ability to connect delivers measurable business impact. Building effective language and cultural learning programs is not difficult, but first HR must uncover the need - which often remains hidden from plain view.
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Rosetta Stone
Published By: Determine (Selectica)     Published Date: Oct 24, 2017
Organizations today and for the foreseeable future must have visibility into supplier and third-party operations in order to mitigate risks and achieve compliance.
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Determine (Selectica)
Published By: CloudHealth by VMware     Published Date: Feb 26, 2019
This Forrester Wave report is the result of a rigorous vendor evaluation conducted over several months by the Forrester Research team. In this report, Forrester covers: -Their criteria and scoring method -The top nine vendors in the cloud cost monitoring and optimization space -How vendors are evaluated in current offering, strategy, and market presence To build out your short list, dive into Forrester's detailed analysis and make an informed decision on your future cloud cost monitoring and optimization solution.
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CloudHealth by VMware
Published By: Sprinklr     Published Date: Feb 28, 2018
"In 2017, brands spent 98% of their time and resources trying to find customers, and only 2% actually taking care of their customers. In a world where customers are connected, empowered, and in control, brands need to rethink what’s important. Customer care, once the begrudged “cost center,” is becoming a top priority. In this whitepaper, Sprinklr partners with leading customer care executives to discuss the role of people, process, and technology in driving change."
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customer care, customer-first, customer-first future of customer care, whitepaper, study, customer service, executives, driving change, sprinklr
    
Sprinklr
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