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Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Thismoment     Published Date: Oct 08, 2014
So, you’re thinking about incorporating user-generated content (UGC) into your ecommerce strategy? More than just a novelty, UGC has become a very real and material way for retailers to build brand affinity and make the cash register ring. If you add all your fans and followers across Facebook and Twitter, and if you are like most retailers, you’ve already got a huge fan base that is ready, willing and able to start the selling for you. So, what are you waiting for? Here are our 6 tips for driving more sales with UGC.
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user-generated content, e-commerce stratagies, ugc, brand affinity, business intelligence, market research, e-commerce, sales
    
Thismoment
Published By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
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small business, datto alto, bdr solutions, recurring revenue
    
Datto Inc.
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
The average company uses more than 50 security vendors. Firewalls, Web proxies, SIEM, Appliances & Third-party intelligence. The list goes on — and sometimes you still find your stack coming up short when it comes to securing users anywhere they access the internet. Strengthening your security stack doesn’t mean a massive overhaul or a loss of customization and control. Check out these 6 ways to amplify and extend your stack with cloud security from Cisco Umbrella.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"The average company uses more than 50 security vendors: firewalls, web proxies, SIEM, appliances, intelligence - and the list goes on. Do you have more security tools than you can handle? There’s an easier way to make the most of your existing investments. We'll share ways you can reduce security alerts and extend your security off network, anywhere users go, with Cisco Umbrella. Built with a bidirectional API, Cisco Umbrella easily integrates with the other systems in your stack, so you can extend protection from on-premises security appliances to devices and sites beyond your perimeter — and amplify investments you’ve already made. Read the eBook to learn more about getting more bang for your security buck."
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Cisco Umbrella EMEA
Published By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
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boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing, managed hosting services, crm solutions/software, customer experience/engagement
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: Attunity     Published Date: Feb 12, 2019
Read this checklist report, with results based on the Eckerson Group’s survey and the Business Application Research Center (BARC), on how companies using the cloud for data warehousing and BI has increased by nearly 50%. BI teams must address multiple issues including data delivery, security, portability and more before moving to the cloud for its infinite scalability and elasticity. Read this report to understand all 7 seven considerations – what, how and why they impact the decision to move to the cloud.
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cloud, business intelligence, analytics, cloud data, data lake, data warehouse automation tools, dwa, data warehouse, security and compliance, data movement, hybrid cloud, hybrid cloud environment, cross-platform automation, portability
    
Attunity
Published By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
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cloud security, scale, data center, ddos
    
Akamai Technologies
Published By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The key challenge is how to “go digital” in the right ways. For most companies, it will be an incremental journey. TodaysGeneralCounsel.com suggests that organisations should focus on a broad enterprise-wide information governance strategy developed by IT, legal, records and business stakeholders. Doing so improves governance, risk management and compliance programs. This best practices paper outlines seven important ways that legal teams can make meaningful progress in their digital transformations." .
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legal, professionals, digital, practices, docusign, esignature
    
DocuSign UK
Published By: Gleanster Research     Published Date: Jul 08, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
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gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process, conversion rate, crm solutions/software, customer experience/engagement, lead generation & automation
    
Gleanster Research
Published By: Gleanster Research     Published Date: Jul 07, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
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gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process, conversion rate, marketing software, crm solutions/software, customer experience/engagement, lead generation & automation
    
Gleanster Research
Published By: Anaplan     Published Date: Sep 07, 2018
Viele Menschen arbeiten gern mit Spreadsheets, beispielsweise zur Verwaltung ihrer persönlichen Finanzen. Aber in einem professionellen Umfeld, in dem mehrere Personen Zugriff auf Daten benötigen, um die zu aktualisieren und zu ändern, gelangen Spreadsheets schnell an ihre Grenzen. Trotz aller Unzulänglichkeiten und Probleme werden Spreadsheets jedoch nach wie vor für die Planung und Analyse in Unternehmen eingesetzt. Das mag daran liegen, dass ihre massive Verbreitung auf Desktops und Laptops den Eindruck vermittelt, es würde sich um eine kostengünstige Option handeln. Wenn Sie Ihre Daten besser im Griff haben möchten und die Planung und Analyse nicht mehr mit Spreadsheets durchführen möchten, ist Anaplan die richtige Alternative: Die Plattform bietet ihnen nämlich nicht nur die intuitive Bedienung und Nutzerfreundlichkeit von Spreadsheets, sondern auch die Sicherheit und Skalierbarkeit einer Enterprise-Lösung
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Anaplan
Published By: MicroStrategy     Published Date: Aug 28, 2019
Why HyperIntelligence? Today, despite massive investments in data, IT infrastructure, and analytics software, the adoption of analytics continues to lag behind. In fact, according to Gartner, most organizations fail to hit the 30% mark. That means that more than 70% of people at most organizations are going without access to the critical information they need to perform to the best of their abilities. What’s stopping organizations from breaking through the 30% barrier and driving the pervasive adoption of intelligence? Simple. The majority of existing tools only cater to users who are naturally analytically inclined—the analysts, data scientists, and architects of the world. The other 70%—the people making the operational decisions daily within a business—simply lack the time, skill, or desire to seek out data and intelligence on their own. HyperIntelligence helps organizations operationalize their existing investments and arm everyone across the organization with intelligence. Whether
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MicroStrategy
Published By: Infinity     Published Date: Sep 09, 2015
This eBook illustrates how Infinity believes that Europe’s increasingly digital economies are thriving, and that London is the key to this resurgence.
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europe business, london companies, market leader in data centers, london key advantages for us companies, data center, data protection, infinity, infinity data center experts, infinity, america's favorite city, key advantages for us companies
    
Infinity
Published By: InfoSys     Published Date: Apr 08, 2013
Big Data: Too Much information, Too Little illumination; As enterprises go about their Big Data adoption journey, there are many pressing questions at hand. What are the Big Data capabilities they desire?
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big data, business intelligence, analytics, data warehousing, infosys
    
InfoSys
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
SecureWorks provides an early warning system for evolving cyber threats, enabling organisations to prevent, detect, rapidly respond to and predict cyber attacks. Combining unparalleled visibility into the global threat landscape and powered by the Counter Threat Platform — our advanced data analytics and insights engine —SecureWorks minimises risk and delivers actionable, intelligence driven security solutions for clients around the world.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Automation Anywhere     Published Date: Feb 21, 2019
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI)”. In other words, RPA, provides organizations with a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters. What’s clear is RPA is on a tipping point. But will this growth continue? In this e-book we explore 7 predictions for the RPA market in 2019 from the market-leading platform, Automation Anywhere.
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Automation Anywhere
Published By: Mitel     Published Date: Jun 29, 2016
After years of being chained to the old ideas of office productivity, businesses are realizing that liberated employees are empowered employees. When you free people from the tethers of the office, amazing things start to happen: productivity rises, borders and barriers disappear, innovation replaces enervation, and the quality of work improves as employees’ quality of life improves.
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productivity, best practices, business intelligence, business management, information technology, solutions
    
Mitel
Published By: Bridgeline Digital     Published Date: Sep 26, 2013
Is your website ready for the mobile revolution? If you haven’t already, marketers everywhere should be considering how to revamp their digital marketing strategy to cope with the mobile takeover.
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website design, responsive design, website/graphic design
    
Bridgeline Digital
Published By: Bridgeline Digital     Published Date: Apr 08, 2013
In this white paper, learn the 7 reasons to consider responsive design for your company's next generation website. With the mobile revolution already present, it is important to know the reasons why you must reconsider the design of your website. Branding, accessibility and cost are big reasons to consider responsive design for your companies website.
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company, next generation website, accesibility, branding, cost, bridgeline
    
Bridgeline Digital
Published By: Akamai Technologies     Published Date: Aug 17, 2017
Die Cloud ist ein Servernetzwerk, das Daten, Software und Services umfasst. Auf Clouddienste wird für gewöhnlich über das Internet, und nicht lokal in einem Rechenzentrum, zugegriffen. Wenn es um Cybersicherheit geht, verlassen sich immer mehr Unternehmen auf die Cloud. Die zwei Hauptgründe: 1. Aufgrund der sich ständig ändernden Bedrohungslandschaft wird immer mehr Umfang, Genauigkeit, Erfahrung und kollektive Intelligenz benötigt. Diese Anforderungen können die meisten Unternehmen intern nicht erfüllen. 2. Lokale Appliances und Unternehmensrechenzentren haben prinzipiell ihre Grenzen, wenn es um Abwehrmechanismen gegen DDoS- (Distributed Denial of Service) und Webangriffe geht.
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Akamai Technologies
Published By: Birst     Published Date: Jul 16, 2013
Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst
Published By: AmVenture     Published Date: May 23, 2017
As a small business owner, it’s easy to get wrapped up in what needs to be done today, because it is what’s sitting directly in front of you. It’s so immediate and urgent, so how can you ignore it? However, to prepare for long-term success, business owners have to be willing to consider the larger picture and plan for the future. We focus on the top 7 threats you need to consider – and take action upon now – to protect your small business.
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small business, catastrophe, prevent, business, future
    
AmVenture
Published By: LeapFrog Interactive     Published Date: Jul 02, 2008
It has been projected that interactive marketing spending will hit the $61 billion mark by 2012. With this much competition, a brand needs to make sure the dollars it invests in interactive marketing are well spent or risk being lost in the growing ad clutter. To help ensure its ad money won’t be wasted, a brand needs a blueprint to follow in order to guide it to interactive marketing success.
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interactive, marketing strategy, leapfrog, leap frog, interactive agency, marketing plan, branding, interactive/pr agencies
    
LeapFrog Interactive
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