high customer satisfaction

Results 1 - 25 of 38Sort Results By: Published Date | Title | Company Name
Published By: Achievers     Published Date: Nov 06, 2019
The Ultimate Guide to Employee Recognition will challenge conventional thinking and help you become more future-focused, so you can respond to the needs of today’s workforce and lead the way to employee success. You’ll learn to create a meaningful strategy from start to finish that yields higher levels of retention, higher customer satisfaction, exceptional employee engagement and alignment, and an unmatched culture of recognition and success.
Tags : 
    
Achievers
Published By: Esker     Published Date: Jan 08, 2019
Accounts receivable (AR) is simple in theory. Keep the bills going out and the money coming in. But controllers and finance directors know the deal: There’s a lot of “other stuff” that gets in the way. This 17-page white paper highlights how robotic process automation simplifies what really matters to the success of AR departments. Discover how it can unlock added value in your business thanks to: • Improved customer experience & staff satisfaction • Reduced DSO & improved employee productivity • Enhanced tracking & forecasting via customized KPIs
Tags : 
    
Esker
Published By: Zendesk     Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service mission—achieving and maintaining high customer satisfaction. To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days. All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? We’ve created this guide to help your business find those answers.
Tags : 
    
Zendesk
Published By: Sage Software (APAC)     Published Date: May 02, 2018
Guru Labels, a specialist label printing company, deploys Sage Business Cloud Enterprise Management to replace a variety of stand-alone systems with a single, integrated solution that could bring together data from Guru Labels’ manufacturing, inventory, purchasing, finance, CRM an sales systems. It enables the business to improve job scheduling, reduce costs, retain margins and provide rapid responses to quotes that ultimately leads to high customer satisfaction rates.
Tags : 
    
Sage Software (APAC)
Published By: TIBCO Software     Published Date: Aug 15, 2018
Expanding analytic capabilities are critical to digitizing the business, optimizing costs, accelerating innovation, and surviving digital disruption Historically, manufacturers were almost solely focused on reducing costs by applying automation and analytics to engineering, R&D, manufacturing operations, and quality organizations. Even though the strategies used within these areas are still needed, they are not sufficient to ensure business survival and continuity in the age of Industry 4.0 and the IoT. Today, it is paramount that smart manufacturers broaden their scope because disruptive innovations in data acquisition, storage, and analytics technology have enabled an entirely new degree of automation and virtualization, promising a complete 360-degree high-fidelity virtual data-driven integrated views of all operations—from suppliers and supply chains, through equipment, processes, and manufacturing practices, to final product testing and customer satisfaction. Download this paper
Tags : 
    
TIBCO Software
Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : 
servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness
    
ServiceNow
Published By: Group M_IBM Q3'19     Published Date: Aug 29, 2019
Organizations that create and deliver software — whether for their own IT operations, for the packaged applications market, or as the core of their final product, as in the systems space — must grapple not only with today’s competitive landscape, but also with increased complexity in their processes and supply chains. Many factors serve to complicate software delivery, but differentiation lies at the heart of managing this complexity. This smartpaper explores how effective quality management creates opportunities to deliver key business benefits, such as improved market share, higher customer satisfaction, and increased brand equity.
Tags : 
    
Group M_IBM Q3'19
Published By: IBM     Published Date: May 28, 2015
Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
Tags : 
business process management, bpm, bpm solutions, customer satisfaction, automation, decision management
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
Tags : 
ibm, energy, analytics, utility, customer experience, data, customer satisfaction, social media
    
IBM
Published By: IBM     Published Date: Apr 20, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
Tags : 
ibm, customer experience management, cem, energy, utilities, energy sector, aberdeen group, crm & customer care
    
IBM
Published By: Equinix     Published Date: Oct 27, 2014
In today’s technology-rich world, customers and employees demand the highest level of application performance. Failure to provide access to applications that consistently perform well anytime, anywhere, and on any device, often leads to lower productivity, customer dissatisfaction, decreased revenue and market share, and damage to brand reputation. This paper explores the challenges that today’s CIOs face in regard to application performance, and how a more strategic data center approach, like distributing applications closer to your users, can help optimize application performance and reduce IT costs.
Tags : 
data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
    
Equinix
Published By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : 
it visibility, it service management, compliance, it infrastructure, business services, it visibility
    
ServiceNow
Published By: IBM     Published Date: Sep 11, 2017
Business Process Management For Dummies, 4th IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits, from higher customer satisfaction to greater agility in adapting to changing market conditions. You also learn about the latest advances in BPM, including the application of cognitive technologies.
Tags : 
bpm, ibm, customer satisfaction, cognitive technologies
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
Business Process Management For Dummies, 4th IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits, from higher customer satisfaction to greater agility in adapting to changing market conditions. You also learn about the latest advances in BPM, including the application of cognitive technologies.
Tags : 
business process management, ibm, cognitive technology, bpm
    
IBM
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
Tags : 
customer, service, operations, optimization
    
LogMeIn
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
Tags : 
    
Group M_IBM Q2'19
Published By: Red Hat, Inc.     Published Date: Jul 10, 2012
Is data changing the way you do business?Is it inventory sitting in your warehouse? The good news is data-driven applications enhance online customer experiences, leading to higher customer satisfaction and retention, and increased purchasing.
Tags : 
it planning, data, data-driven applications, data challenges, data solutions, big data solutions, big data challenges, in-memory databases
    
Red Hat, Inc.
Published By: Excellus BlueCross BlueShield     Published Date: Sep 20, 2018
When employees don’t understand their high deductible health plans (HDHPs), they’re less likely to use them. Educate your team with this.
Tags : 
high deductible health plan, voluntary benefits, benefits administration, benefits management, pharmaceuticals, pharmacy/prescriptions, customer satisfaction, pharmacy benefits manager
    
Excellus BlueCross BlueShield
Published By: Aria Systems     Published Date: Apr 30, 2015
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings. According to the MGI 360 Rating, customers cite Aria’s exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes “Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.”
Tags : 
complex billing requirements, corporate hierarchies, customer satisfaction, customer sucsess
    
Aria Systems
Published By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
Tags : 
application visibility, netscaler insight center, optimized user experience, low cost, citrix
    
Citrix NetScaler
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Today, organizations of all sizes recognize the value of an agile software delivery process. Agility is the foundation for cost–efficiency, competitiveness, high team morale and customer satisfaction. Yet most organizations face an agility paradox in that the more agile their software delivery workflow becomes, the higher the risk that instability or unpredictability will be introduced and undercut the investment they make in software production. Fortunately, there is a solution to this conundrum. It’s called shift–left monitoring, and it allows your company to maximize agility in software delivery without assuming undue risks. This e–book explains how you can achieve agility and stability at the same time to streamline the path to digital transformation and innovation by shifting monitoring to the left of your software delivery workflow.
Tags : 
    
CA Technologies EMEA
Published By: FICO     Published Date: Nov 10, 2015
"ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions. Learn more on how FICO Blaze Advisor helped ACG Michigan automate its underwriting About FICO FICO (NYSE: FICO), formerly known as Fair Isaac, is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimiz
Tags : 
decision analytics, optimization, profitability
    
FICO
Published By: Iterable     Published Date: Nov 28, 2018
With the rise of consumer demands for highly personalized products and services comes the necessity of creating a unified brand experience. Research shows that a cross-channel marketing strategy delivers 3X more effective campaigns and 23X higher rates of customer satisfaction. In Iterable’s Cross-Channel Engagement Benchmark Report, we demonstrate that brands continue to prioritize email above mobile, web and direct mail messaging. We surveyed 200+ Iterable customers (49% Enterprise & 51% Mid-Market) to learn which channels and campaigns had the most success in 2018. To find out the results, download a copy of our hot-off-the-press — 2018 Cross-Channel Engagement Benchmark Report. The Top Takeaways: • The status quo when it comes to B2C marketing outreach • How marketers are engaging customers throughout the lifecycle • Expert commentary from our partners and customers
Tags : 
    
Iterable
Published By: Cornerstone OnDemand     Published Date: Jan 25, 2011
Execution is not enough - employees also need to be empowered. Why? Because an empowered workforce means more engagement, higher customer satisfaction, increased business productivity and performance and better business intelligence.
Tags : 
cornerstone ondemand, talent management, learning management, human resources, compensation, onboarding, performance, benefits
    
Cornerstone OnDemand
Previous   1 2    Next    
Search      

Add Research

Get your company's research in the hands of targeted business professionals.