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Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
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ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, crm & customer care
    
IBM
Published By: IBM     Published Date: Nov 11, 2015
Discover how proficient your telecommunication organization is at using advanced analytics to increase revenue and keep customers happy.
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ibm, telecommunications, analytics, marketing, internet marketing, crm & customer care
    
IBM
Published By: IBM     Published Date: Dec 04, 2015
Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
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ibm, engagement, marketing, customer profiles, customer insight, telecommunication, crm & customer care
    
IBM
Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology, internet marketing, crm & customer care, telecom, sales
    
IBM
Published By: IBM     Published Date: Sep 27, 2013
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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it solutions, lease, purchase, leasing, purchasing, ibm, leasing partner, it solutions, financial solutions, computing assets, flexibility
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
e IBM journey toward unified communications for mobile and social collaboration. Many of today's innovations are driven by the consumer marketplace, and the workplace is no exception. As consumers, we are very familiar with new ways for people to find each other, keepin touch, share ideas and be mobile, getting information from many place. As employees, we would like to apply these consumer capabilities to our work - seamlessly and on a global basis - to make us more productive and effective with business colleagues, clients and business partners. This white paper discusses IBMs infrastructure transformation over the first 12 years, summary value proposition, and volution in supporting mobile devices and BYOD.
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collaboration, infrastructure, mobile, social, communication system, unification, mobile collaboration, social collaboration, byod, ibm, bring your own device, infrastructure, infrastructure transformation, summary value proposition, mobile devices
    
IBM
Published By: IBM     Published Date: Oct 15, 2013
Discover the four key dimensions to personalized web marketing, and learn from the real life successes of enterprises that have made the personalized web a core part of their growth strategies.As you can see, web marketing can achieve comparable success when you make the four personalization steps your own.
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ibm unica, click-throughs, personalizing web experience, customer needs, data sources, specific site analyses, across channels, sales and marketing opportunities, online and offline, customer interests, website traffic, referring sites, referring keywords, ibm smarter commerce
    
IBM
Published By: IBM     Published Date: Oct 17, 2013
How do I determine the potential return on investment for improving my application development capabilities? If you have ever asked that question, this study, "The Total Economic Impact of The IBM Rational solution for Collaborative Lifecycle Management (CLM)", can help. IBM commissioned Forrester Consulting to interview IBM CLM clients and examine the potential return on investment (ROI) an organization may realize by deploying the solution for CLM in order to increase communication process efficiencies and time savings.
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forrester report, ibm, ibm rational solution, collaborative lifecycle, collaboration, clm, collaborative lifecycle mangement, economic impact, roi, alm, software, quality assurance, delivery, deployment
    
IBM
Published By: IBM     Published Date: Jan 02, 2014
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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ibm, lease versus purchase, technology purchases, it life cycles, lease choice, decrease risk, disposal process, global financing, attractive price, refurbishing and reselling, diverse assortment, life planning, lego, lease master agreement
    
IBM
Published By: IBM     Published Date: Jan 09, 2014
This IDC analyst white paper discusses an important sea change happening in IT: the development of expert integrated systems. Converged systems are becoming increasingly important in the systems market. Similarly, convergence is occurring in middleware core runtime services for application development and deployment that are being unified as an enterprise application platform. Given the similarity in derived value propositions, converged systems and platforms are coming together as integrated systems; with the addition of capabilities focused on deployment, management, and optimization, integrated systems become expert integrated systems.
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ibm, pureflex, integrated systems, pureflex system, legacy solution, uefi code, system management, platform infrastructure, system security, ibm pureflex, intrachassis communication
    
IBM
Published By: IBM     Published Date: Jan 09, 2014
In this Research Report, Clabby Analytics takes a closer look at IBM’s Flex System converged architecture. The new Flex System’s advanced blade offering shines compared to its closest rival: traditional blade architecture. Flex System offers superior manageability, faster communications, more storage capacity (using up to eight internal solid state drives [SSDs] per compute node) and better storage management — as well as broader/better physical/virtual system management — than all of today’s leading blade competitors.
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clabby analytics, ibm, flex system, architecture, blade architecture, puresystems, pureflex, virtualization
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? You’ll better understand the value that firms are deriving from UC, the status of its adoption, and the barriers to full implementation.
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ibm, mobile, network, capabilities, solutions, strategy, cisco, challenges, iot, byod, infrastructure, trends, analytics, unified, communications, crm, erp, applications
    
IBM
Published By: IBM     Published Date: Sep 04, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
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ibm, collaboration, email communication, real time communication, business communication, social software
    
IBM
Published By: IBM     Published Date: Aug 20, 2013
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM® Unica® survey of marketers, 47 percent of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58 percent. Yet, for all the rush, many marketers are wondering, “where’s the gold?” The IBM Unica survey found that 48 percent of marketers admit that their social media marketing efforts are totally siloed, frustrating their attempts to create richer customer relationships.
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social media, social media analytics, marketing analytics, marketing data, crm, customer relationship management
    
IBM
Published By: IBM     Published Date: Aug 20, 2013
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM® Unica® survey of marketers, 47 percent of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58 percent. Yet, for all the rush, many marketers are wondering, “where’s the gold?” The IBM Unica survey found that 48 percent of marketers admit that their social media marketing efforts are totally siloed, frustrating their attempts to create richer customer relationships.
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social media, social media analytics, social media marketing, ibm, unica, crm, customer relationship management, top-line marketing strategy, mass-marketing strategy
    
IBM
Published By: IBM     Published Date: Feb 27, 2014
Organizations developing products and systems in industries such as automotive, aerospace and defense, medical devices and consumer electronics are undergoing a transformation driven by the rapid growth in functionality delivered by software and electronics. This paper outlines an approach for using this shift to gain a competitive advantage.
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ibm, ibm software, systems engineering, business agility, smart products, traceability, engineering information, collaboration, engineering disciplines, business objectives, change management, compliance standards, systems age, engineering process, information integration, communication
    
IBM
Published By: IBM     Published Date: Feb 13, 2007
This paper describes IBM's experience with and the benefits achieved from basic network convergence and IP telephony, the convergence of applications, and the ability to transform the enterprise business model.
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networking, convergence, ip telephony, network management, network convergence, business integration, application integration, ibm, ibm business model
    
IBM
Published By: IBM     Published Date: Feb 13, 2007
This paper provides an overview of opportunities and benefits of business communications integration and includes two "before and after" scenarios - one in financial services and one in healthcare - that demonstrate how IBM clients have benefited from integrated business communications.
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networking, convergence, ip telephony, application integration, business integration, ibm, business innovation, ip faxing, network convergence, ip networks, collaboration
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
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ibm, tivoli, voip, iptv, blackberry, service level agreement
    
IBM
Published By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
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service quality management solution, ibm, telecomunications, service quality, customer experience
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
IBM Lotus Sametime: Real-time. Right now. Forces like Globalization and Converging Technologies require today’s mobile, distributed workforce to use the latest unified communications and collaboration technology to stay connected and keep everyone on the same page.
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ibm lotus sametime, globalization, converging technologies, mobile, unified communication, plug and play
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
Nutra-Flo case study that shows cost reduction and increased productivity - team members can carry this capability with them on mobile devices, so they can stay connected with colleagues via instant messaging even when in the field. Lotus Sametime Web conferencing, Nutra-Flo can save travel costs to the Asia Pacific region. Web conferencing allows us to stay in touch with partners around the world without being there in person.
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ibm, lotus software, nutra-flo, cost reduction, web conferencing, lotus sametime, instant messaging, mobile communication, collaboration, rss, blogging, lotus notes, domino 8
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
As a small to midsize business owner, you understand that in order to grow, you need to be able to communicate and collaborate with people, quickly and easily. But you have limited budgets and IT resources. You want security-rich solutions that will extend your assets, improve operating efficiencies and grow as your company grows. IBM offers you reliable solutions that can help you compete with your larger counterparts.
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ibm, lotus, lotus complete messaging, communication and collaboration, security-rich solutions, business-grade instant messaging, ibm lotus domino, web conferencing, voip, lotus sametime
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video, mobile clients, external im gateway, extensible client
    
IBM
Published By: CommonTime     Published Date: Apr 02, 2008
Many companies that have already invested in IBM Lotus Domino/Notes for their business communications now look to achieve the business benefits that are delivered by mobility solutions. To address this challenge, CommonTime has partnered with Microsoft® to combine key elements our best-of-breed Lotus Domino/Notes mobility solution for Windows Mobile devices with Microsoft’s System Center Mobile Device Manager 2008 (MDM).
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wireless device management, mobile device management, mobile workers, asset management, commontime
    
CommonTime
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