iex

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Published By: CenturyLink     Published Date: Jan 02, 2015
Discover how IEX achieved maximum growth with minimal time and capital expense.
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capital expense, time-to-market, fair-access platform, market structure, mission-critical infrastructure
    
CenturyLink
Published By: IEX     Published Date: May 27, 2008
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
Tags : 
call center management, customer service, workforce management, contact management, iex, contact center, call center
    
IEX
Published By: IEX     Published Date: May 27, 2008
Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
Tags : 
call center management, customer service, workforce management, contact management, iex, contact center, call center
    
IEX
Published By: IEX     Published Date: May 27, 2008
As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
Tags : 
call center management, customer service, workforce management, contact management, iex, contact center, call center, performance management
    
IEX
Published By: IBM     Published Date: May 20, 2013
VCC leverages smartphone-enabled iExtensions CRM and a range of IBM products as a platform for dramatic business transformation
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vcc, leading, construction, new markets, solutions, ienterprises, crm, ibm, transformation
    
IBM
Published By: CenturyLink Technology Solutions     Published Date: Aug 22, 2014
Read, “IEX Builds a New Class of Trading Venue Using a Range of Managed Data Center Services” now and discover how IEX partnered with CenturyLink to break the mold with its new trading system.
Tags : 
centurylink, colocation, power and cooling, data center power, infrastructure, mission critical applications
    
CenturyLink Technology Solutions
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