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Published By: Comcast Business     Published Date: Feb 06, 2019
The rate at which technology is evolving is increasing almost exponentially. In the business sector, hardware has given way to software-defined everything, while many on-premises technologies are now offered as a service. Much of the advances in technology over the last few years have been the direct result of the growing ubiquity of the cloud and faster connectivity speeds, both of which have enabled companies to adopt digital transformation technologies to help them work smarter and more efficiently.
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network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative, digital first, cloud, sdn, software-defined-networking, gig speed, mobile, big data, analytics, automation
    
Comcast Business
Published By: Bronto     Published Date: Jul 10, 2017
Artificial intelligence (AI) is a hot topic in commerce marketing and may be the fastest growing technology trend today. Experts believe AI will have a huge impact on our daily lives, our interactions with one another and the broader economy. A growing number of commerce marketing software providers claim their systems use AI. But it can be difficult to know for sure what that means for your brand and how you can use it to market products and services more effectively to consumers. Does the rise of AI and related technologies signal a sea change in commerce marketing? In a word, yes. Let’s take a closer look at these techniques and how they can boost your marketing efforts and success. We’ll also look at their limitations and the questions you can ask to help you distinguish between marketing hype and tools that can provide value for your business.
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artificial intelligence, commerce marketing, branding
    
Bronto
Published By: AdRoll     Published Date: Jul 11, 2017
The worlds of advertising and marketing technology are merging. This brings huge implications for marketers and the industry as a whole. In this report, you’ll learn: ? What’s the difference between ad tech and martech, really? ? Why are they merging? ? What difficulties does the merger present? ? How do brands stand to benefit? ? . . . and much more.
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advertising, marketing, artificial intelligence, automation, technology
    
AdRoll
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence
    
Interactive Intelligence
Published By: SAS     Published Date: Apr 20, 2017
Enterprises routinely claim to be focused on the customer experience, yet few really keep that promise. What’s in the way? Fragmentation and complexity in both customer data and customer-facing processes. IIA spoke with Wilson Raj, Global Director of Customer Intelligence, and Jonathan Moran, Customer Intelligence Product Marketing at SAS Institute Inc. about how organizations can leverage technology platforms and analytics to become more completely and genuinely customer-centric – making connections in the right way, at the right time, and on the right device.
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SAS
Published By: Netezza IBM US     Published Date: Mar 27, 2012
For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution, that provides an integrated multi-channel view of customers, best practice reporting, and customer behavior segmentation and analytics accelerators.
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customer intelligence, technology, cia, analytics, reporting, analyst, customer intelligence appliance
    
Netezza IBM US
Published By: Epicor     Published Date: Jun 22, 2017
If you’ve started to think your lumber and building materials (LBM) business could be getting more from your software, then it might be time for a change. It is no longer sufficient to own a solution that is “good enough.” The most successful LBM companies know that growth comes from integrated online trading, access to business intelligence tools, and using technology to be more efficient. It can be daunting to make the switch to a new enterprise resource planning (ERP) system, and with so many options, it’s hard to know when if you’re choosing the right one. Epicor has provided LBM businesses with the tools needed to make the most informed software choice. The lumber and building materials solutions evaluation kit consists of three white papers that tell you: • How to know when you’ve outgrown your current software solution • How to choose between generic and industry-specific ERP systems • How to outperform in an era of LBM sales growth You’re ready for growth. Learn how Epicor ca
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lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
    
Epicor
Published By: IBM     Published Date: May 19, 2015
Traditionally, business intelligence (BI) has looked backward at what has happened. In today’s marketplace, enterprises need to look ahead. From predictive to prescriptive intelligence, TDWI and IBM look at what businesses need most.
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business intelligence, prescriptive intelligence, predictive analytics, immersive user experience, analytic technology, informative visualization
    
IBM
Published By: VMware AirWatch     Published Date: May 24, 2016
Mobilität bietet das Potenzial größerer Wettbewerbsvorteile und damit erstklassige strategische Chancen für Unternehmen jeder Art, sei es durch Möglichkeiten für produktiveres Arbeiten für die Mitarbeiter oder durch innovative Methoden der Kommunikation mit den Kunden. Um dieses Potenzial auszuschöpfen, werden mobile Systeme im Unternehmen benötigt, die von den Benutzern nahtlos auf mehreren Geräten genutzt werden können und einen sicheren Arbeitsbereich für geschäftskritische Anwendungen bieten. Um den Anforderungen des mobilen Personals und Kundenstamms zu genügen, müssen Unternehmen BYOD- und Selbstbedienungsfunktionen sicher auf einer etablierten Plattform bereitstellen, die zudem skalierbar ist, um neue Prozesse zu unterstützen.
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productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
    
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 24, 2016
IT-Abteilungen müssen ihre BYOD-Anwender dazu anhalten, durch die Einbindung in enterprise mobility management (EMM) den unbefugten Zugriff auf Unternehmensnetzwerke zu minimieren und Sicherheitsverletzungen zu vermeiden. Um die Mitarbeiter von der Lösung zu überzeugen, müssen die Unternehmensleitung und das IT-Personal ihnen die Vorteile des Programms erläutern. Positionieren Sie BYOD als echten Vorteil. Mit BYOD können die Mitarbeiter selbst entscheiden, wie und mit welchem Gerät (etwa ihrem eigenen) sie arbeiten möchten. Auf den Geräten der Mitarbeiter sind in der Regel bereits Apps und Tools installiert, die die Benutzer als hilfreich betrachten. Dies erweist sich für Mitarbeiter wie Arbeitgeber als Vorteil. Die Betonung der Flexibilität und der Wahlmöglichkeiten von BYOD trägt dazu bei, dass das Programm als eine Lösung angenommen wird, die den Mitarbeitern eine höhere Produktivität und Effizienz ermöglicht.
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productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
    
VMware AirWatch
Published By: Genesys     Published Date: Jul 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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Genesys
Published By: Pure Storage     Published Date: Jul 03, 2019
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to analyze and action data using artificial intelligence (AI). Financial services companies can greatly benefit from this leap forward in technology that enables unique insights into all aspects of the industry. With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists now have the ability to tackle complex problems and find credible and profitable solutions.
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Pure Storage
Published By: TIBCO Software     Published Date: Feb 14, 2019
With the new TIBCO Spotfire® A(X) Experience, we are revolutionizing analytics and business intelligence. This new platform accelerates the personal and enterprise analytics experience so you can get from data to insights in the fastest possible way. With the fusion of technology enablers like machine learning, artificial intelligence, and natural language search, the Spotfire® X platform redefines what’s possible for analytics and business intelligence, simplifying for everyone how data and insights are generated, consumed, and acted on. Download this whitepaper to learn more, then check out the new Spotfire analytics. It’s unlike anything you have ever seen. Simple, yet powerful, it changes everything.
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TIBCO Software
Published By: Expert System     Published Date: Jul 18, 2019
Robotic Process Automation (RPA) is helping companies reduce costs and improve on quality and productivity by automating some of their most time consuming, rule-based and replicable business processes. RPA is especially effective in the banking and insurance sector where it brings speed and efficiency to customer service and compliance. Based on artificial intelligence algorithms, Expert System’s Cogito cognitive technology enables an automatic, human-like understanding of the content of text documents. Applied to RPA, Cogito adds greater business value and ROI for both repetitive and complex information-intensive processes. Using Cogito, companies can expect up to 53% savings on activities such as FTEs and warranty management, and cost reductions of 30 to 60% for email management and quote processing, etc.
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Expert System
Published By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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NICE inContact
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