it support costs

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Published By: Juniper Networks     Published Date: Aug 08, 2017
The constant growth of cloud, IoT, virtualization, mobility, and digital transformation has brought tectonic changes to the world of networking. Long viewed as a bastion of single-purpose, inflexible, and closed solutions, networks have started to transform in line with the demands for flexibility, scalability, ease of management, interoperability, and application support. Networking departments need to achieve all of the tasks above while keeping costs under control. Additionally, security requirements for the new network are not letting up — quite the opposite, as the virtualized network (and general IT) environment requires rethinking, virtualization, and evolution of security architectures.
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Juniper Networks
Published By: Ahead     Published Date: Jun 06, 2018
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this: At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business. Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs. This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include: • Limited visibility • Productivity barriers • Risk exposures Download now to learn how to formulate a plan to yield savings--savings that fa
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Ahead
Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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help desk, technology, customer service, rdp, vpn, vnc, best practices
    
LogMeIn EMEA
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience, customer experience/engagement
    
Jive Software
Published By: Enterprise Mobile     Published Date: Sep 23, 2013
Gone are the days when mobility involved simply choosing a standardized device. Today, Enterprise IT leaders have to think about not just devices, but apps, data, storage, management (of devices, apps, content, and telecom expenses), security, and support. If you don’t consider your overall business goals as you develop and refine your mobility strategy, you risk investing in mobile technology for mobility’s sake alone. Smart decisions make it easier to adapt over time while keeping a lid on costs. Skyrocketing mobility costs are a common fear for organizations, but careful planning will help keep your mobility spend safely earthbound.
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mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, mobility planning, enterprise mobility, mobile strategy, mobile security, mobile management, device management, enterprise mobile devices
    
Enterprise Mobile
Published By: AWS     Published Date: Nov 16, 2018
"Today’s technology advances at a fast rate. Attempting to adopt modern architectures can uncover a knowledge gap with developers, who might be unfamiliar with new architecture patterns and frameworks. This includes adopting cloud-native architectures to help with greater efficiency and cost benefits. TIBCO’s integration solutions helps enable you to create an environment that simplifies the building of cloud-native applications, with support for modern architectures, such as microservices, event-driven APIs, serverless, and edge deployment. Download this solution brief to see how you can help accelerate your development on AWS cloud by: • Helping reduce your costs with modern application microservices and functions • Seamlessly migrating your integration workloads to Amazon Elastic Container Service using out-of-the-box migration utilities • Connecting your cloud, on-premises, and edge data sources, regardless of data formats "
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AWS
Published By: Ciena     Published Date: Nov 15, 2016
Research and Education (R&E) networks are experiencing a surge in capacity demand as a result of the massive growth of streaming media (Netflix, Facebook, YouTube), growing utilization of public cloud services, and the continued need to support large scientific data file transfers for researchers collaborating around the globe. This increase in traffic is driving many operators to evaluate network backbone upgrades to 100G. Upgrading is necessary but costly. But what if operators could upgrade their R&E networks to 100G for 50 percent less CAPEX investment and extend the life of the existing routers, while actually simplifying the architecture to enable lower operational costs? Download our app note to learn how.
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o-vpn, integrated access device, pinpoint, z-series, ciena 6500, ciena 5430, 6500-7, emotr, ciena 6200, ciena 5410, waveserver, wavelogic, wavelogic 3, wavelogic photonics, wavelogic3, sdh, sonet sdh, sonet/sdh, sdh network, synchronous digital hierarchy
    
Ciena
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Today’s IT environments are so dynamic and complex that traditional manual administration makes it virtually impossible to keep pace with changing business opportunities and challenges, such as scaling to support new applications and users. Manual administration is not just unsustainable—it’s dangerous. Delays in responding to security threats and compliance issues can have devastating effects: • Security breaches • Failed audits • Financial losses • Loss of customers and reputation • Other serious business consequences To sustain a high level of security and compliance, IT teams must implement a comprehensive, aggressive automation strategy that establishes and tracks key performance indicators. Automation helps to optimize resources, increase efficiencies, lower costs and improve quality of service. This white paper describes principles and best practices for implementing automation as a strategic asset in the ongoing effort to achieve security and compliance excellence in a dynamic
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BMC ASEAN
Published By: HP Data Center     Published Date: Mar 25, 2009
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
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hp data center, hybrid data center, dense technology environments, hybrid data center, critical business applications, it infrastructure, high redundancy designs, pods, right sizes, computer networks and subsystems, uninterruptible power supplies, ups, telecommunications equipment, data center dilemma, total cost of ownership, tco, always-on applications, redundant mep, multi-tiered (pod), monolithic tier
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource, outsource, build, lease
    
HP Data Center
Published By: Citrix Systems     Published Date: Apr 15, 2016
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
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best practices, budget, business optimization, business management
    
Citrix Systems
Published By: Oracle Global Marketing     Published Date: Jul 13, 2012
Nextgen was looking for a reliable, fast-to-deploy database solution with minimal support and maintenance costs.
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nextgen, database application, database imlpementation, simple database platform, reliable database platform, affordable database platform, oracle, value added distributor, vad, database solutions
    
Oracle Global Marketing
Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic illustrates how SaaS deployment model saves you money.
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roi, return of investment, saas, saas deployment model, costs
    
LogMeIn
Published By: IBM     Published Date: Apr 18, 2012
Join this webcast to learn how HealthCare specific Asset and Service Management functionality can improve uptime to support patient care and optimize procedure scheduling, control costs for procurement, maintenance, labor and materials, extend asset longevity, and Support regulatory compliance activities.
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healthcare, cost, ibm, asset management, service management, technology
    
IBM
Published By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, ibm, labor, maintenance, patient care
    
IBM
Published By: Oracle     Published Date: Nov 16, 2017
The fundamental reasons to move to a cloud computing environment are the business agility, high efficiency, scalability, and availability that the pooling of elastic computing resources provides, along with significant cost reductions and support for business growth. Oracle has invested deeply in developing a broad collection of cloud services with solutions at every layer of the technology stack.Customers who deploy these solutions in Oracle Cloud derive huge benefit from the fact that they have access to Oracle’s entire technology stack in the cloud, just as they did in on-premises deployments. This white paper explains how you, as an existing Oracle E-Business Suite customer, can take advantage of cloud computing right now, by exploiting the capabilities of Oracle’s Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings to support growth, enhance business agility, and reduce costs and risks.
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Oracle
Published By: Symplfiied     Published Date: Nov 07, 2011
Symplified's innovative On Demand Identity leverages the software-as-a-service subscription business model to deliver breakthrough identity services with disruptive pricing. This White Paper explains how identity services eliminates all capital outlays for hardware, software and infrastructure, expenses for support and staffing. You also can reduce the costs of training and integration to reduce identity lifecycle costs by more than 80% from enterprise identity software.
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symplified, technology, security, identity management, white paper, cloud computing
    
Symplfiied
Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
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jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support, call deflection, productivity, collaboration, integration
    
Jive Software
Published By: Polycom     Published Date: Mar 27, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client, contractor, consulting, consultant, technology, polycom, microsoft, skype, lync, project
    
Polycom
Published By: Polycom     Published Date: Mar 28, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client, contractor, consulting, consultant, technology, polycom, microsoft, skype, lync, project
    
Polycom
Published By: Staples     Published Date: Jun 01, 2017
Device as a service (DaaS) is a complete, constant, and comprehensive service that covers the entire lifecycle of your business devices. While you're the one using it to get your work done, the device itself remains the property of your DaaS provider who maintains it, services, supports, and owns full responsibility for its lifetime performance. DaaS allows you to pay for only what you use. Read this white paper to learn how DaaS can benefit your operations, lower your costs, reduce your stress, and increase your productivity and profitability.
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staples business advantage, budgeting, service
    
Staples
Published By: IBM     Published Date: Jun 15, 2009
Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.
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kentucky baptist convention, case study, nonprofit, lotus software, messaging platform, ibm lotus, domino, 8.5, collaboration, green, empower, access, connect, domino, notes, ibm, 8.5, server, enterprise-class messaging, collaborative capabilities
    
IBM
Published By: IBM     Published Date: Jul 10, 2009
With the economy in constant fluctuation, this white paper is especially timely. “Enhancing your infrastructure in an uncertain economy to support your SOA business initiatives” defines the challenges facing IT executives, and outlines actions they can take now to cut costs, increase productivity and get more out of existing IT investments.
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soa, ibm, cost cutting, service oriented architecture, roi, return on investment, plug and play, real time data, analytics, infrastructure, optimize, oim, offering information management, websphere® application server, websphere portal server, websphere mq server, db2 server, virtualize, automate
    
IBM
Published By: IBM     Published Date: Aug 30, 2010
Adopting an Integrated Data Management strategy can be a highly effective way to help IT support business growth, facilitate data governance and manage costs.
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ibm, back-up, data quality, database management, knowledge and data management, storage management, data management, databases, enterprise software, hardware, information technology, software, storage
    
IBM
Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving
    
LogMeIn
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