knowledge management

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Published By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
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sap knowledge acceleration, sap crm, sales solution
    
SAP
Published By: SAP     Published Date: Nov 22, 2011
This Aberdeen report demonstrates how highly effective financial planning, budgeting and forecasting enables good decision making, even in periods of major change. Dynamic financial planning enabled through five key elements -- process, organisation, knowledge management, technology and performance enhancement -- can give business leaders the tools to take prompt action and emerge even stronger.
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aberdeen, analyst insight, business, budget, forecast, financial planning
    
SAP
Published By: Sunbelt Software     Published Date: Mar 13, 2008
Messaging archiving can help organizations solve all of these problems and can satisfy a wide range of legal compliance, regulatory, storage management, knowledge management and other problems. This Osterman Research white paper discusses the several reasons to implement a messaging archiving system and provide an overview of Sunbelt Software’s offering focused squarely on the archiving space.
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email archiving, pst, archive, archiving, compliance, records storage, sunbelt
    
Sunbelt Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: SAS     Published Date: Apr 13, 2011
BI usage among organizations with mobile BI has doubled compared to those companies that have not mobilized their BI. Learn about these results, the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
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mobile bi, business intelligence, andrew borg, david white, aberdeen, performance management, data management, knowledge management
    
SAS
Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media
    
BMC Software
Published By: Coveo     Published Date: Nov 13, 2013
This eBook outlines cutting-edge strategies and technologies that transform knowledge management initiatives by turning data and information from anywhere into actionable knowledge.
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big data, internal knowledgebase, knowledge management, unified search
    
Coveo
Published By: IBM     Published Date: Jun 05, 2018
Keeping up with ever changing contract management work is challenging. Governing legal and procurement content is written by thousands of people and applied to hundreds of situations. To stay compliant, organizations employ knowledgeable professionals to analyze every sentence to determine the changes that need to be made to company contracts. The manual process of sifting through these dense, complicated documents is inefficient and prone to error. Watson Compare and Comply is trained on contract specific knowledge and classifications and can streamline contract workflows through semantic understanding. Join Director of Watson Offering Management, Adam Orentrichler, and Chief Data Scientist of SAP Ariba, David Herman, as they discuss how Watson can transform the way your company manages contract governance.
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IBM
Published By: eTouch     Published Date: Aug 04, 2009
The native speakers of the islands of Hawaii probably had no notion of the inadequacy of the Word and Email duopoly to corporate communications when they coined the term Wiki - literally meaning fast. However, Wikis have grown into just that -- a fast and efficient way of fostering knowledge sharing across corporations worldwide; combining elements of Word, email, RSS, plugins and other relevant technologies.
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roi, wiki, etouch, rss, plugins, word, email, blog
    
eTouch
Published By: IGLOO Software     Published Date: Jan 07, 2010
This case study describes how the MIN facilitates local and international transactions, establishes vital business connections and provides a knowledge exchange for sharing information, ideas and expertise.
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igloo software, manufacturing innovation network, knowledge sharing, content management, online manufacturing, supplier networking, social networking, e-commerce
    
IGLOO Software
Published By: Esker     Published Date: Jan 14, 2019
Are you ready to rid your order management process from the pains of paper? Have you explored the advantages that automation could bring your department and entire company? If so‚ it’s time to sell order processing automation to upper management and other key stakeholders! Read our new white paper to discover how order processing automation in an ERP environment benefits the entire organization with: Cost savings due to fewer IT requirements and manual tasks Complete visibility and control thanks to customizable dashboards Improved employee productivity and customer satisfaction Opportunities to “grow lean” as order volumes increase Start building your business case and impressing top executives with your initiative by downloading the white paper today!
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esker, order processing automations, order management, knowledge management
    
Esker
Published By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
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virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments
    
IBM
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Infor     Published Date: Apr 01, 2010
This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.
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infor, cross-channel campaign management, multichannel marketing, knowledge management, performance management, metrics, interactive marketing
    
Infor
Published By: Brainshark     Published Date: Oct 16, 2013
"Getting employees to understand and take advantage of benefits during open enrollment periods is big challenge for many HR managers. This paper looks for new ideas on communicating benefit plans from professional marketers, knowledge management experts, and social media gurus."
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human resources, training, compliance, onboarding, new hire, orientation, open enrollment, employee benefits
    
Brainshark
Published By: Logicalis     Published Date: May 06, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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hewlett packard, logicalis, data centers, data, data management, big data, digital asset management, data center services
    
Logicalis
Published By: Logicalis     Published Date: Sep 22, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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netapp, logicalis, data centers, data, data management, big data, digital asset management, data center services
    
Logicalis
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: HP     Published Date: Jul 03, 2014
It’s a powerful combination. Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery with 66x faster workload deployment. That’s what we call the Power of One.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
It’s a powerful combination. Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery with 66x faster workload deployment. That’s what we call the Power of One.
Tags : 
hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery.
Tags : 
hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
Opportunity from uncertainty. Choosing the right strategic partner for your data center.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: VMware AirWatch     Published Date: Mar 02, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware AirWatch
Published By: Oracle     Published Date: Oct 02, 2013
Knowledge Management: 5 Steps to Getting It Right the First Time Transform Customer Service with Oracle’s Comprehensive Solutions.
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oracle, service, marketing, knowledge management, ebook, crm & customer care
    
Oracle
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