knowledge management

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Published By: Tenable     Published Date: Jan 25, 2019
"This whitepaper from the SANS Institute focuses on the growing use and benefits derived from information technology (IT) and operational technology (OT) convergence which includes more effective management and operation of contemporary control systems. IT/OT convergence carries unique challenges that make managing and securing an industrial control system (ICS) more difficult. This is due to greater technical complexity, expanded risks and new threats to more than just business operations. This paper explores the issues that arise with the blending of IT and OT into combined cyber-physical systems where risks must be identifed and managed. Download this report to get answers to these questions: -Why are digital asset inventories critical for IT/OT security risk management? -How does knowledge about risks and vulnerabilities to IT/OT systems lead to better risk management? -Can applying even a few of Center for Internet Security (CIS) Controls make a marked difference in the securit
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Tenable
Published By: Blue Prism     Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and the market leader in enterprise RPA, recently engaged Knowledge Capital Partners (KCP) to survey their client deployments. We used proprietary KCP research tools, and this report summarizes our findings. Based on finalized quantitative survey results as well as our ever-growing library of qualitative case investigations, the report analyzes the management practices and behaviors that underpin the exceptional value achieved by Blue Prism customers as outlined in our January 2018 report “Robotic Process Automation: Benchmarking the Client Experience.”
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Blue Prism
Published By: TIBCO Software     Published Date: Nov 07, 2019
Is your risk infrastructure showing signs of strain in the face of FRTB, Basel III, and BCBS 239? Imagine a risk function where discrepancies among business, risk, and finance views are eliminated, setting the stage for advanced technologies, robotic process automation, and machine learning. Take a step beyond first generation data governance towards unified data and analytics across the enterprise. In this whitepaper, we explore how technology can help financial institutions not just automate compliance, but demonstrate organizational commitment to the change management process and adherence to the principles of regulations and law. Get insights into: How you can master regulatory change as part of transforming the risk function, elevating knowledge and data resources through governance, MDM, data science, and analytics An overview of the key market challenges for delivering a unified data management and governance model Real-world case studies from G-SIBs focused on data governanc
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TIBCO Software
Published By: LogMeIn     Published Date: Apr 24, 2014
A Harvard Business Report providing an insight into how smart knowledge workers delegate tasks - or eliminate them all together
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knowledge, time management, delegation, smart working, marketing research, sales
    
LogMeIn
Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: Infosys     Published Date: Jan 24, 2019
The digital disruption is pushing organizations to rapidly acquire and deploy digital capabilities, in order to stay relevant. To gauge the pace of this digital transformation, Infosys Knowledge Institute conducted a series of surveys with senior management executives of global companies with over $1Bn in revenue.
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Infosys
Published By: Procore     Published Date: Jun 25, 2019
Understanding the inextricable link between safety, quality and productivity is a critical piece of knowledge for today's construction management professional. And it should be leverage at all stages of a projects, from planning to programming and through the execution of the work. A proper task analysis will: Account for all three elements: safety, quality and productivity include input from site personnel Include the information needed to make decisions on the site Be a workable plan Remember that once you accept safety, productivity and quality are inextricably linked, you begin to realise that the data you harvest from your various site reports, such as reports of near misses or the need for constant rework, may also be able to fill in the blanks and tell a story about the overall progress and productivity on a project as well.
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Procore
Published By: Webroot UK     Published Date: Nov 11, 2009
This report highlights ways Best-in-Class organizations harden themselves against threats from email.
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webroot, email security, threats, spam, data security policy, knowledge management, performance management, encrytion
    
Webroot UK
Published By: Success Factors     Published Date: Oct 07, 2014
Few things matter more to business success than human capital. The right mix of people, skills, and culture can create competitive advantage for companies, reshape industries, and drive prosperity across regions. As a new generation joins the labor market and employment options evolve in an increasingly global and knowledge-based economy, effective workforce management is a strategic imperative. Opportunities abound in this new environment, for both employers and employees—but so do risks.
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successfactors, talent, human capital, labor market, employment, employees, employers, knowledge based economy
    
Success Factors
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how technology can be the key to responding to the aging utility workforce and how the right system can increase overall operational efficiency.
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workforce, utility, labor force, employees, utilities, interactive intelligence, utility workforce, business process
    
Interactive Intelligence
Published By: Vertica     Published Date: Oct 30, 2009
Independent research firm Knowledge Integrity Inc. examine two high performance computing technologies that are transitioning into the mainstream: high performance massively parallel analytical database management systems (ADBMS) and distributed parallel programming paradigms, such as MapReduce, (Hadoop, Pig, and HDFS, etc.). By providing an overview of both concepts and looking at how the two approaches can be used together, they conclude that combining a high performance batch programming and execution model with an high performance analytical database provides significant business benefits for a number of different types of applications.
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vertica, analytical computing, adbms, mapreduce, application management, data management, data mining
    
Vertica
Published By: HP     Published Date: Oct 02, 2009
Loraine Lawson spoke with David Loshin, president of the Washington, D.C.-based BI consultancy, Knowledge Integrity, and the author of Master Data Management, a book on MDM published by the MK/OMG Press, about how IT leaders separate out the marketing hype from what's really possible and pertinent about master data and managing it.
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hp storage, business applications, information management methods, data management tools, knowledge integrity
    
HP
Published By: IBM     Published Date: Oct 23, 2009
The IBM white paper, "A Best-in-Class Roadmap For Performance Improvement," includes the results of an Aberdeen survey of over 200 retail companies. In it, you'll see the critical Business Intelligence strategies and capabilities that best-in-class retailers are employing to increase performance.
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retail, ibm, business intelligence, pace, knowledge management, performance management, retail technology
    
IBM
Published By: IBM     Published Date: Aug 30, 2010
Adopting an Integrated Data Management strategy can be a highly effective way to help IT support business growth, facilitate data governance and manage costs.
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ibm, back-up, data quality, database management, knowledge and data management, storage management, data management, databases
    
IBM
Published By: Proofpoint     Published Date: Apr 22, 2010
Regulatory compliance, legal discovery and storage management issues are driving more organizations to consider email archiving. Here's what you should know when making decisions about your organization's use of email archiving technology.
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proofpoint, email archiving, e-discovery, compliance, storage management, electronic discovery, search and retreival, knowledge management
    
Proofpoint
Published By: IBM Software     Published Date: Jul 29, 2010
This report examines how top performing companies are implementing sales intelligence initiatives to increase pipeline quality and contextualize opportunities with relevant information.
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ibm software, cognos, sales intelligence, pipeline, sales productivity, performance management, knowledge management
    
IBM Software
Published By: IBM Software     Published Date: Oct 24, 2011
Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved and much more!
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data analysis, ibm data analysis, smarter planet new intelligence, rfid, sensors and actuators, epedigree, track and trace, insurance fraud
    
IBM Software
Published By: IBM Software     Published Date: Oct 24, 2011
In this technical white paper from IBM, learn how predictive analytics can be used to detect internal and external threats to your organization.
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ibm, predictive analytics, collaboration, insights, integration, automation, smarter, data analysis
    
IBM Software
Published By: IBM Software     Published Date: Oct 24, 2011
This paper describes how to build a proactive threat and risk strategy based on predictive analytics and provides real life examples of the benefits.
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ibm, predictive analytics, collaboration, insights, integration, automation, smarter, data analysis
    
IBM Software
Published By: IBM Software     Published Date: Oct 24, 2011
Read this paper to learn how to combine powerful analytical techniques with your existing fraud detection and prevention efforts.
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ibm, predictive analytics, collaboration, insights, integration, automation, smarter, data analysis
    
IBM Software
Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
    
IBM Corporation
Published By: Oracle     Published Date: Feb 10, 2016
There is little question that cloud is well established as a way to deliver business applications. Based on IDC research, over 70% of manufacturing companies are using hosted applications somewhere within their supply chain, with another 25% considering it. The most popular supply chain management (SCM) application areas are transportation related (transportation management, global trade management), where the "network effect" (i.e., carrier pooling, regulatory impact) can leverage both shared knowledge and existing connectivity along with sales and operations planning, demand signal management, and business intelligence/analytics. The concern that cloud is "risky" is increasingly taking a back seat to the perceived benefits of the technology. Indeed, those benefits, both achieved and anticipated, are significant, including cost, speed of implementation, and the ability to "consume" new capabilities and functionality easily and transparently.
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oracle, supply chain cloud, supply chain best practices, idc research
    
Oracle
Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications
    
Art Technology Group, Inc
Published By: IBM     Published Date: Jan 10, 2014
This white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
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social business, ibm connections, workforce, talent, social software, knowledge management, productivity, ibm
    
IBM
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