metric

Results 126 - 150 of 728Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jul 27, 2016
This white paper discusses how you can: • Overcome limitations of queue based with orchestrated routing • Design personalized, low-effort, end-to-end customer journeys • Match your customers with the best available resource at the right time in the right channel
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Veracode     Published Date: Oct 27, 2016
Veracode’s State of Software Security report provides security practitioners with tangible Application Security benchmarks with which to measure their own programs against. The metrics presented here are based on real application risk postures, drawn from code-level analysis of billions of lines of code across 300,000 assessments performed over the last 18 months. Download the report now!
Tags : 
veracode, security, software security, application security, security benchmark
    
Veracode
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
When organizations are managing sales performance, it is critical to balance and align each enablement and operational component. Misalignment – or too much focus on one element –can dramatically detract from performance levels and the ability to measure results. An organization may temporarily need to emphasize a particular component when it sees a challenge, but ultimately success depends on striking the correct balance across all SPM components.
Tags : 
goals and objectives, competency model, onboarding and certification, coaching, review process, sales activities, metrics, compensation
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
That’s why we’ve taken some of the old business preconceptions – whether service specific or not - ripped them up and rewritten five new business rules, designed to debunk some time-honoured myths and help you and your organisation take a leap towards that much-feted goal of customer centricity. Read on for the new rules we recommend, maybe take those and mix them with your own, why not share them @OracleCX? At a minimum we hope these new ways of looking at business will help provoke the questions you, and others, need to ask of your organisation – in fact, we’ve included key questions that will help provoke some conversations, so you can start to build a picture of what’s going well and where there may be room for more discussion and investigation.
Tags : 
customer service, customer behavior, sla, service metrics, business outcomes, vision for delivery, digital customer
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle     Published Date: Feb 19, 2019
After interviewing leading CFOs, the Economist Intelligence Unit finds that the finance team’s data analytics skills put the CFO in the driving seat of digital change. Read the Economist Intelligence Unit (EIU) report now to learn: • How finance helps other business units meet their digital ambitions • Why finance need to make data visible across the business • Why it’s important to develop metrics for digital success
Tags : 
    
Oracle
Published By: Oracle     Published Date: Mar 07, 2019
An On-Demand Webinar with the Economist Intelligence Unit (EIU) and a leading CFO, exploring the changing role of today’s CFO, based on EIU’s recent CFO survey. Learn how CFOs and Finance: • Are well-placed to exercise digital leadership • Make relevant data visible across the business • Develop goals and metrics for digital success
Tags : 
    
Oracle
Published By: Splunk     Published Date: Aug 17, 2018
With the growing need to effectively monitor your infrastructure, metrics have emerged as a way to gain insight to the trends and problems within your IT environment. collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside another tool, such as Splunk, to help identify trends, issues and relationships you may not be able to observe otherwise. This e-book gives you a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment. Download your complimentary copy of “A Beginner’s Guide to collectd” to learn how to: *Get and configure collectd *Analyze collectd data *Use Splunk and collectd together to analyze large amounts of infrastructure data
Tags : 
    
Splunk
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
Tags : 
    
CyberSource
Published By: Lenovo - APAC     Published Date: Oct 03, 2019
Biometric fingerprint scanners that exceed EPCS security requirements, antimicrobial surfaces, and Quick Clean technology that enables wipe-downs without the shutdown, the ThinkPad T490 Healthcare Edition also boasts impressive audio and video performance, making it the ideal choice to meet the needs of healthcare today. Learn more – download the solution brief
Tags : 
    
Lenovo - APAC
Published By: Netsuite     Published Date: Jul 24, 2017
Baseball has always collected in-game data. However, until recently, fans didn’t have easy access to the various statistics that coaches used for key decisions important for the development of the players and success on the baseball field. It’s not unlike how traditional business intelligence is delivered. Data and reports are set aside for a few experts who determine what is important for you. Today, baseball statistics are widely available during broadcasts on TV, PCs and mobile devices. Basic data displays like inning and score are enhanced with metrics meaningful to students of the game, such as pitch speed, strikeout percentages and hit zones. It’s a good example of vital information being delivered in real-time, on demand and in context.
Tags : 
    
Netsuite
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Tags : 
ibm, telecom, analytics, customer management, customer loyalty, network service, crm & customer care, branding, data management/analytics
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
While there has been improvement in the amount of time an attacker spends in a network before detection — decreasing from years to days in many cases — the ongoing delay illustrates just how elusive attackers still are compared to an organization's ability to detect a problem. IDC believes that actionable threat intelligence is going to be a significant factor in improving this metric. Threat intelligence has historically been seen as a complex set of activities reserved for security operations centers (SOCs) and advanced security analysts. The tools to collect and apply threat intelligence have generally not existed commercially and the ability to integrate threat intelligence into the traditional security workflow has not been available. Over the last few years, threat intelligence has been growing in importance within the security workflow.
Tags : 
data security, threat intelligence, security operations, advanced security analysts
    
IBM
Published By: Adaptive Planning     Published Date: Apr 18, 2011
View this webinar to hear case studies describing how leading healthcare firms have been able to move beyond Excel and save time, enhance collaboration, and improve business decisions -- ultimately resulting in higher revenues and profits.
Tags : 
fp&a, adaptive planning, healthcare, collaboration, strategic value, staff planning, revenue reporting, metrics management
    
Adaptive Planning
Published By: Adaptive Planning     Published Date: Jun 09, 2011
Join us for an informative webinar and learn how easy it can be to create exceptional value through FP&A. Don't miss this opportunity to learn key strategies for transforming your budgeting, forecasting, and reporting processes.
Tags : 
adaptive planning, generation budgeting, generation forecasting, retailer best practices, fp&a value, reporting processes, performance management solutions, metrics, revenue, expenses, monthly variance reporting, fte
    
Adaptive Planning
Published By: Adaptive Planning     Published Date: Jun 09, 2011
You will hear case studies describing how leading energy and utility companies worldwide have been able to move beyond Excel and save time, enhance companywide collaboration, and improve business decisions - ultimately resulting in higher revenues and profits.
Tags : 
adaptive planning, fp&a value, key performance metrics, performance management solutions, collaboration, monthly variance reporting, capital spending
    
Adaptive Planning
Published By: Neustar     Published Date: Aug 20, 2012
Learn how a DollarFinancial leverages real-time verification tools to reduce fraud, bad debt and default loans - all from the application process.
Tags : 
risk management, online verification, risk verification, consumer validation, consumer verification, reduce fraud, reduce bad debt, reduce default loans, verify leads, search marketing, email marketing, social media, internet marketing, e-commerce
    
Neustar
Published By: Workday     Published Date: May 09, 2018
Operating finance and HR in silos leaves your organization with incomplete data, inconsistent metrics, and strategic uncertainty. Fortunately, you don’t have to settle for silos. Read this whitepaper to learn eight key benefits of bringing finance and HR together in one system.
Tags : 
    
Workday
Published By: uberVU via HootSuite     Published Date: Jul 08, 2014
The Beginner’s Guide to Social Media Metrics will provide a blueprint for getting started with social analytics.
Tags : 
hootsuite, social media, social media marketing, social media metrics, insights, business analytics, social metrics, social media data, social conversations, social data, web analytics, customer experience/engagement, business intelligence
    
uberVU via HootSuite
Published By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
Tags : 
customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions
    
Salesforce.com
Published By: Dell Software     Published Date: Oct 03, 2013
In contrast to competing APM solutions, most of which focus on technical metrics, the release of Foglight 5.9 delivers detailed information about users, user actions and application usability.
Tags : 
dell, foglight, apm, big data, best practices, application performance management, technology, user experience
    
Dell Software
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.