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Published By: Intacct Corporation     Published Date: Sep 18, 2014
The professional services market is back—and more competitive than ever. How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services. Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn: • The importance and primary characteristics of financial maturity. • The 5 financial metrics critical to service organizations. • Where successful service organizations fall in these metrics.
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intacct, kpi, professional services, financial metrics, service performance insight
    
Intacct Corporation
Published By: Intacct Corporation     Published Date: May 07, 2015
Read this white paper for important guidance from industry leaders, including: • Choose best of breed—95 percent of PS firms select best-of-breed applications • Start with ERP—PS companies with the highest financial maturity rely heavily on financial metrics • Build it out across the organization—Leading PS firms achieve organizational as well as financial success by connecting their core ERP systems to other critical parts of the business • Take advantage of the cloud—Cloud-based applications have helped PS organizations more than any other development in the technology landscape over the past decade
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professional services firms, financial performance, operational performance, financial metrics, erp systems, cloud
    
Intacct Corporation
Published By: Intacct Corporation     Published Date: May 07, 2015
Learn how you can quickly and clearly capture, validate, quantify, and report on the appropriate outcome metrics. And learn how the right financial management solution will position your organization for greater efficiency, greater growth, and, ultimately, greater success. Forward-thinking nonprofits are focusing on measuring outcomes. Download this white paper to discover: • What outcome metrics are—and why you need them • The differences between performance vs. outcomes • Which metrics are most important to your organization • How to get started (hint: gently)
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reporting, outcome metrics, financial management solution, nonprofit, funders
    
Intacct Corporation
Published By: Saba Software     Published Date: Feb 02, 2012
The potential of these top five metrics is significant, and the greatest value can be achieved when they are linked to financial metrics, such as revenue or profit for FTE, for example workforce.
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workforce cost, management cost & structure, workforce analytics, workforce analysis, workforce management system, workforce planning, workforce planning models
    
Saba Software
Published By: Success Factors     Published Date: Feb 22, 2012
Is your paper-based performance management process holding your company back? See for yourself how automating your outdated talent and performance management processes can transform your small business. Download your white paper now, compliments of SuccessFactors.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy
    
Success Factors
Published By: LogMeIn     Published Date: Nov 05, 2012
When thinking about customer experience, there is no single metric that provide operators with evidence of customer satisfaction. Learn how LogMeIn advocates the use of a 3 step strategy that enables them to better tailor customers' needs.
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logmein, customer experience, customer, customer experience metrics, customer metrics, customer satisfaction
    
LogMeIn
Published By: Allscripts     Published Date: Jun 17, 2014
To prepare for value-based care models, Mercy Health System uses interoperable solutions to attest for Meaningful Use, implement 24 ACO clinical quality measures in three months, and achieve PCMH Level 2 Certification in eight sites. With a healthy EHR core, Mercy is prepared for future growth.
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allscripts, ehr core, mercy health system, interoperable solutions, healthcare organization, value-based care models, clinical aco metric reports, pcmh level 2 certification
    
Allscripts
Published By: Clicktale     Published Date: Dec 04, 2012
This whitepaper provides an in=depth introduction to In-Page analytics and the customer experience metrics that they provide.
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web analytics, customer experience/engagement
    
Clicktale
Published By: GlobalEnglish     Published Date: Jan 23, 2013
The Business English Index was launched to track the competency across companies, industries and geographies in business communications using English. To read more about the metrics and BEI score across countries and industries, read this whitepaper
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business english index, english, communication, business, business knowledge, workforce performance
    
GlobalEnglish
Published By: CareCloud     Published Date: Oct 25, 2013
In this white paper, you'll learn about: • Gauging the success of your revenue cycle management processes • Uncovering factors that hurt your practice’s finances • Ensuring your practice is securing reimbursements in a timely manner • Identifying missed revenue opportunities • Finding areas where your practice could yield higher returns, and more.
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carecloud, metrics for practice, practice profitability, resolution rate, first-pass resolution rate, fprr, revenue cycle management, accurate patient demographics
    
CareCloud
Published By: ProfitBricks     Published Date: Jan 01, 2013
Performance testing and benchmarking of cloud computing platforms is a complex task, compounded by the differences between providers and the use cases of cloud computing users. IaaS services are utilized by a large variety of industries and, performance metrics cannot be understood by simply representing cloud performance with a single value. When selecting a cloud computing provider, IT professionals consider many factors: compatibility, performance, cost, security and more. Performance is a key factor that drives many others including cost. In many cases, 3 primary bottlenecks affect server performance: central processing unit (CPU) performance, disk performance, and internal network performance.
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cloud computing, iaas, profitbricks, amazon ec2, rackspace cloud, central processing unit, disk performance, internal network performance
    
ProfitBricks
Published By: GE Healthcare     Published Date: Jun 04, 2014
The central theme of industry wide adoption of EHRs is based on the concept of “meaningful use,” which by design is a metric that will connect all the moving parts of this complicated initiative into a system that communicates and delivers high-grade electronic healthcare services. To qualify as a “meaningful user,” eligible providers must demonstrate use of a “qualified EHR” in a “meaningful manner.” It is a lofty and worthwhile goal. This white paper examines the total cost of ownership for “meaningful” EHR adoption in a physician practice.
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ge healthcare, emr, emr replacement, electronic medical records, emr adoption, meaningful use, productivity, vendor
    
GE Healthcare
Published By: Marketo     Published Date: Mar 23, 2015
Not all email is created equal. Customers and prospects have learned to filter out noise, so your email needs to be more trusted, more relevant, and more conversational. Download our new Definitive Guide to Engaging Email, a jam packed 150+ guide, to move beyond basic batch and blast email to a whole new level of engagement.
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marketo, email marketing, customer engagement, email marketing metrics
    
Marketo
Published By: CA Technologies     Published Date: Jun 03, 2015
"To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies
Published By: Jobvite     Published Date: Jun 26, 2015
Workforce planning can be a daunting task, but it’s vital to ensuring that you can achieve company goals as efficiently as possible. Through the use of key metrics and worksheets, this eBook will help you calculate your hiring needs for the next 12 months. We will demystify the primary questions surrounding the creation of a functional hiring plan, including: • How does hiring relate to our goals? • How many people do we need? • How do we break that down by department? • How fast do we need to hire?
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workforce planning, company goals, hiring plan, recruitment, job seekers
    
Jobvite
Published By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
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effective, service, manager, metrics, productivity, effectiveness
    
Cherwell Software
Published By: InsightSquared     Published Date: May 04, 2016
Like fine-tuning the sales process itself, managing your Pipeline requires you to closely inspect (and clearly define) each opportunity stage, carefully track the right sales metrics, and keep a close eye on the opportunities that your reps are working on.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: InsightSquared     Published Date: May 04, 2016
If you want to improve your sales team's results, you need to start by asking the right questions. Download this new best-practices eBook to learn about the 12 key questions for data-driven Sales Managers. This informative guide will help you: - Determine Key Metrics For Sales Management - Improve Sales Team Productivity - Closed-Won More Deals Download a free copy of "12 Must-Ask Questions for Data-Driven Sales Managers" today.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: InsightSquared     Published Date: May 04, 2016
How confident are you in the accuracy of your sales forecast? If the end of every quarter is a surprise and you're never sure if you'll hit your number, you probably need to change the way you forecast.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: AWS     Published Date: Nov 15, 2018
Today’s IT teams spend far too much time struggling against increasing system complexity and tools failing to make monitoring easier and more reliable. To combat these challenges, both admins and site reliability engineers need a clear view of infrastructure performance and availability. Splunk® Insights for Infrastructure (SII) is an analytics-driven monitoring solution that provides the seamless experience organizations need for infrastructure monitoring on the AWS cloud. Download this product brief and discover how SII offers: • An easy install within minutes—available as a free download • Detailed investigations through granular metrics • Seamless monitoring and troubleshooting
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AWS
Published By: AWS     Published Date: Nov 15, 2018
"To provide trusted identities and secure transactions to your customers, you want a flexible, scalable monitoring solution that offers a unified view on the Amazon Web Services (AWS) cloud. Learn how Entrust Datacard can help your organization quickly identify, resolve, and prevent issues by using a cloud-native platform to deliver seamless customer experiences every time. Watch our on-demand webinar and gain valuable insights into: • How to use a DevOps approach to monitoring • The best practices to scale your monitoring solutions • How Entrust Datacard monitors trace, syslog and metric data from sources like Amazon CloudWatch, Application Load Balancer, and Amazon Aurora"
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AWS
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: Monotype     Published Date: Mar 28, 2017
Your brand may have throngs of fans and followers — people who “Like” or “Follow” a particular page or account. While these metrics are certainly important, they don't always equate to obvious value for your brand. The followers who are so passionate that they're creating branded content and advocating for you are the ones to focus on. Advocates are one of the best, most cost effective ways to drive business, hands down. Advocates are users with a true connection, passion and commitment to a particular brand or product. Advocates drive action, not just awareness, and unlike paid advertisers, they advocate because they want to. The second a customer becomes so invested in your brand that they share the love with their networks, they become your best marketer.
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swyft, branding, brand advocates, consumer, purchase intent, content, media
    
Monotype
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.
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