mobile remote control

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Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
    
LogMeIn Rescue
Published By: Globalscape     Published Date: Mar 21, 2014
This whitepaper examines the way in which enterprise mobility has both increased employee productivity and decreased the security of corporate networks. The paper discusses the challenges IT managers have with controlling the "Bring Your Own Device" (BYOD) trend to allow mobile users to have access to the corporate network. Explained in the paper is the limit to visibility and control of file transfers when employees use ad hoc methods, and that educating employees on proper data access is not enough to protect the corporate network. The paper concludes by describing how Globalscape's EFT™ and Tappin™ can provide mobile access, without compromising security and controls over file sharing.
Tags : 
mobile, mobile access, remote access, byod, smartphones, tablets, laptops, ad hoc, file sharing, on-premises control, eft, tappin, sma, secure mobile access, mft
    
Globalscape
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