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Published By: IBM APAC     Published Date: Aug 25, 2017
Transitioning from traditional IT to cloud IT is not an all-at-once, big bang effort. Rather, the cloud adoption process should be an agile, incremental process. And the first part of that process is understanding the different cloud models. Contrary to popular belief, cloud isn’t necessarily only public cloud, multi-tenant, and hosted in a vendor’s data center. It can also be private cloud, single-tenant, and/or hosted in a corporate data center. Often the best solution is a hybrid combination of these options. This paper will show you the advantages of hybrid cloud applications and explore the considerations you should make to find an optimal solution for your organization.
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cost reduction, cost optimization, business agility, innovation, business models
    
IBM APAC
Published By: KPMG     Published Date: Jul 10, 2018
Modern regulation demands connected thinking, leading-practice processes, optimal data management and insightful reporting – all of which makes the finance function the ideal catalyst for change. Read this report to find out: • how to structure a transformation plan and strategy • how to create the optimal team for transformation • what leading companies are doing to drive transformation through regulatory change.
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KPMG
Published By: EMC Corporation     Published Date: May 27, 2014
Explore three key Cloud computing models—integrated infrastructure systems, reference architectures, and “build your own” solutions. See how EMC gives you the freedom to chose the optimal path to your private Cloud—and the solutions to support your deployment.
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emc, cloud computing, hybrid cloud, private cloud, cloud infrastructure, itaas, it-as-a-service, it services, cloud architecture
    
EMC Corporation
Published By: Citrix Systems     Published Date: Jan 29, 2013
This paper provides IT executives with guidance to develop a complete BYOD strategy which gives people optimal freedom of choice while helping IT adapt to consumerization - at the same time addressing requirements for security, simplicity and more.
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ipad, android, tablet, mobility, byo, smartphone, citrix
    
Citrix Systems
Published By: Red Hat     Published Date: Dec 15, 2015
A truly hybrid IT infrastructure should support any and all workload types, letting applications run optimally on their own natural footprints or environments, whether bare-metal servers, scale-up virtualization, Infrastructure-as-a-Service (IaaS), or Platform-as-a-Service (PaaS), from either private or public clouds. It should not be a singular environment that (unsuccessfully) attempts to handle all types of workloads, nor should it consist of separate IT infrastructures that cannot communicate with each other. The Red Hat® portfolio provides the open hybrid IT fabric required to seamlessly enable both traditional (stateful) and new, agile, cloud-native (stateless) workloads.
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Red Hat
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Lightower     Published Date: Jan 26, 2017
Lightower's comprehensive suite of fiber-based solutions is trusted by over 40% of Fortune 500® companies with their mission critical networking needs. And with over 33,000 route miles of all-fiber network and over 22,000 service locations, Lightower provides the custom connectivity services to ensure optimal application and business performance. Watch our video to discover the industries Lightower serves and learn how the Lightower Limitless Network at the center of everything you do.
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Lightower
Published By: IBM     Published Date: Feb 28, 2017
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile. Energy companies need to: Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability Assume the role of energy integrator to optimally balance supply and demand points Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
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ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy
    
IBM
Published By: HotSchedules     Published Date: Dec 11, 2017
Restaurant managers are your aces. Just consider — they hire and schedule all of the right people. They ensure compliance with the industry’s legal minefield. They drive top-line financial goals. The list goes on, and on and on. But turnover is a big problem because there are too many things slowing them down: - Basic task lists prevent optimal performance - Critical information is stuck in multiple systems - Pie charts and graphs don’t give them the actionable insights Restaurant managers are your aces. Download the eBook to learn how to keep them from leaving.
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HotSchedules
Published By: HotSchedules     Published Date: Jan 17, 2019
As labor costs continue to rise across the restaurant industry, operators have to deal with tighter and tighter margins. During times of tightening, operators tend to dig into the numbers even further and scrutinize every dollar spent and every dollar saved. In this eBook, you’ll find simple yet effective ways restaurant operators and managers can cut labor costs while optimizing your people, performance and profits. all of these small changes add up to big savings. You’ll find these cost-cutting and dollar-savings tips are broken down into ways that you can: Cut costs Manage the business to keep costs at optimal levels Measure performance to ensure your efforts continue to produce the right results
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HotSchedules
Published By: Datastax     Published Date: Apr 04, 2017
Today’s customers expect a seamless, intelligent and personalized experience that operates at the speed of the cloud and is continuously available regardless of location or platform. To deliver an optimal customer experience that will enable you to stay ahead of competitors you need a distributed, responsive and intelligent architecture which is only possible when the right database is in place. Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line.
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datastax, technology decisions, customer experience, customer loyalty
    
Datastax
Published By: Oracle + Dyn     Published Date: Jun 29, 2017
DNS Speed and reliability are fundamental to the performance of your website and essential to the growth of your business. In order to overcome outages and ensure digital success it’s important to evaluate your DNS infrastructure and determine which configuration is best for your IT environment at this layer. Discover how you can use Secondary or Multi-DNS architecture to promote business continuity, and optimal DNS resolution performance. Download this Technical Brief on Secondary/Multi-DNS patterns and learn: How multi-DNS patterns can significantly improve security, reliability, and performance of your infrastructure The advantages and limitations of Primary-Secondary, Hidden Master and Primary-Primary configurations The best use cases for implementing a supplemental or secondary DNS service
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Oracle + Dyn
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
More so than ever before, agility matters. A shifting competitive landscape along with heightened customer demands, technological transformations, digital disruptions and a host of other trends, combine to create distinct challenges for business operations executives. Achieving and maintaining a competitive edge in this climate requires an advanced framework for pivoting whenever needed—with minimal cost, maximum efficiency and optimal outcomes. The question for every enterprise in the current environment: Do we have the required agility to drive decision-making capabilities that will continuously sharpen our competitive edge?
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operational agility, technological transformations, digital disruptions, decision management
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Feb 28, 2019
Companies of all sizes have a critical need to match supply and demand as efficiently as possible, in order to quickly capture maximum demand at the lowest possible cost. This tutorial will walk you through a demand forecasting and planning solution that can help you deliver more accurate demand forecasts, optimized operations to satisfy demand, and a complete operational and financial plan that the business can use in practice. In this tutorial, you will explore the following key capabilities: Improve decision-making in a single workspace with IBM Planning Analytics Deliver timely, reliable plans and forecasts with the addition of SPSS Modeler Create optimal demand plans with the addition of IBM ILOG CPLEX Optimization Studio
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Group M_IBM Q119
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS Speed and reliability are fundamental to the performance of your website and essential to the growth of your business. In order to overcome outages and ensure digital success it’s important to evaluate your DNS infrastructure and determine which configuration is best for your IT environment at this layer. Discover how you can use Secondary or Multi-DNS architecture to promote business continuity, and optimal DNS resolution performance. Download this Technical Brief on Secondary/Multi-DNS patterns and learn: • How multi-DNS patterns can significantly improve security, reliability, and performance of your infrastructure • The advantages and limitations of Primary-Secondary, Hidden Master and Primary-Primary configurations • The best use cases for implementing a supplemental or secondary DNS service Learn more! "
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Oracle + Dyn
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Context can make or break the communication – and, ultimately, the relationship – between a consumer and a brand. Today’s consumers expect relevant communications that speak directly to their needs in the moment. We have the technology today to deliver such messages – but there are significant barriers to developing relevant, contextual programs of this kind. Some of the development challenges represent new versions of old challenges. Take data as an example: it has always been hard to harness data from different sources and to leverage insights in real time. But today, there are additional opportunities – if not expectations – for marketers to use contextual data to better reach and engage customers through the optimal channel(s).
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data driven marketing, contextual marketing, cmo, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: Tricentis     Published Date: Mar 13, 2018
In a case of “if you can’t measure it, you can’t manage it,” some software project failures occur because of a lack of traceability — that is, an incomplete record of documentation around software quality assurance efforts. The lack of traceability has a significant impact on QA testing effectiveness and meeting strategic goals. However, with optimal traceability, testing becomes more efficient and enables collaboration throughout the software development lifecycle, as well as between product owners and organization leaders.
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Tricentis
Published By: BlueArc Corporation     Published Date: Apr 24, 2008
BlueArc’s Titan Architecture creates a revolutionary step in file servers by creating a hardware-based file system that can scale throughput, IOPS and capacity well beyond conventional software-based file servers. With its ability to virtualize a massive storage pool of up to 4 petabytes of usable, tiered storage, Titan can scale with growing data requirements and provide a competitive advantage for business processes by consolidating applications while ensuring optimal performance.
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bluearc, storage, titan
    
BlueArc Corporation
Published By: AMD     Published Date: Jul 20, 2012
Server virtualization falls within the domain of IT operations but it can very much be a business matter with a measurable impact on the bottom line. Esoteric as it may seem from a business perspective, the server platform, powered by the processor.
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virtualization, cloud connection, public cloud, private cloud, private/public hybrid, virtual power equation, data processing, virtual machine density, silicon, system management, scalability
    
AMD
Published By: Aon Hewitt     Published Date: May 26, 2015
Let experience guide you in determining the optimal mix of in-house and external support when defining a sustainable Workday operating model. This white paper will provide insights into your options, and help you find answers to these questions as you move forward on your Workday and HR journey.
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cloud, hrms solution, saas deployments, saas, workday, hr management
    
Aon Hewitt
Published By: STARLIMS     Published Date: Jun 09, 2014
The laboratory is a strategic asset for your organization. Laboratory data comprises the majority of medical records and is critical for accurate diagnoses. Physicians depend on reliable laboratory result data to deliver optimal care. Efficiency is critical for laboratory success; it enables your lab to ensure patient safety, reduce operating costs and increase revenue. STARLIMS offers clinical laboratories a powerful solution suite, which includes configurable tools to manage complex testing workflows, enforce rules-based actions, promptly format and deliver laboratory results to clinicians by their preferred method, track and route bar-coded specimens within the lab and across the network for more efficiency, as well as distribute and manage bio specimen inventories.
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nfusion, starlims, laboratory, laboratory system, data, strategic, physicians, healthcare
    
STARLIMS
Published By: Adobe     Published Date: Oct 11, 2018
In a world of infinite choices, customer experience is the last true differentiator. The optimal shopping experience happens when the right content is presented to a customer at precisely the right time, no matter where they choose to engage. Read The Path of Experience to learn the critical capabilities needed to drive seamless commerce experiences that keep customers coming back for more. Read the guide to learn: The role of dynamic merchandising in engaging customers Steps to create compelling customer experiences using audience segmentation and personalization Ways to scale customer experiences to create powerful connections, no matter the device or channel Simply fill out the form to download the report.
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Adobe
Published By: CA Technologies     Published Date: Feb 13, 2015
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
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service desk, customer service, msp business, service providers
    
CA Technologies
Published By: FICO     Published Date: Dec 04, 2017
Whether you’re onboarding new customers, cross- or up-selling, getting your supply chain or logistics right, or even collecting unpaid debt, making the best choice of decisions means weighing not just what’s right for your department – but what is best for the business overall. Not to mention what is optimal for your customers and partners. And let’s face it, even with the availability of business intelligence and other analytic tools, it’s hard to know what constitutes the right actions to take in an era where Big Data consistently throws you curveballs. Prescriptive Analytics can help – but for most organizations, there are more questions and concerns than answers about how to implement it successfully. Read our white paper on how Prescriptive Analytics can transform your business decisions and actions – leveraging your existing analytics investment and organizational DNA while helping you drive transparency, customer experience, and profits
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business, results, optimal, customer, experience, tools, analytics, big data
    
FICO
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : 
routing, customer experience, transitions, self-service
    
Genesys
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