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Published By: Oracle     Published Date: Sep 10, 2012
This white paper-adapted from a blog entry by Bill Daley on the hyperarts.com blog-takes you through the process of creating your own Facebook application so that you can reap the benefits of the Oracle Live Help On Demand solution on your corporate.
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oracle, bill daley, facebook, oracle live help
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
Today's business-to-business (B2B) organizations are looking with renewed urgency for ways to improve efficiency, reduce costs, and retain existing customers. At the same time, they must make the right investments.
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oracle, b2b, sales, reinventing, customer satisfaction, e-commerce
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
Data vs. Instinct: Perfecting Global Sales Performance
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oracle, global sales performance, data, instinct
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
The challenges facing corporate customer service organizations have never been tougher. There was a time when customer service was perceived by most companies as little more than a necessary evil.
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oracle, effective service strategies, brand advocacy
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' nee
Tags : 
oracle, meeting citizen expectations, customer service
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential.
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oracle, agile, secure, service, cloud
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.
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customer interactions, right channeling, contact centers, channeling strategies
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e-commerce platform--which should be the last e-commerce platform you ever need to buy.
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e-commerce platforms, it marketing, e-commerce applications
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
If an organization can differentiate themselves by providing personalized and rewarding service, they can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
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customer service, crm, oracle
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
This paper explores ways for government to provide Citizens access before or after hours and conduct government business--much as they can log on to their computers whenever they want to buy from Amazon.com.
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it marketing, customer service, oracle, web experiences
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
his Executive Brief explores the strategies your business can take to turn customer service into a profit center and help grow revenue.
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call centers, customer service, contact centers, customer experience, oracle
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
Differentiate Your Company by Delivering Great Customer Experiences
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oracle, crm, youtube, free webinar, customer experience, crm solutions/software, customer experience/engagement
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
The Business Value of Customer Experience: Attracting New Customers
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oracle, crm, customers, business value, customer lifecycle, youtube, free webinar, crm solutions/software, customer experience/engagement
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
Keeping Your Customers: The Business Value of Customer Experience
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oracle, crm, customers, customers experience, business value, free webinar, youtube, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Mar 04, 2014
Empowering People, Powering Brands: Empower Your Agents
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oracle, crm, powering brands, empower, agents, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
How to Handle the New Customer Revolution
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oracle, crm, free webinar, youtube, new customer revolution, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Dec 18, 2012
Choosing the right marketing or branding agency for your company is a complicated task. Your agency will have your brand in its hands—tinkering with it, stretching it, and molding it.
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oracle, crm, social media, poseurs, advertising agencies
    
Oracle
Published By: Oracle     Published Date: Dec 18, 2012
It seems as if everyone is talking about the critical nature of measuring the effectiveness and return-on-investment of social media.
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oracle, crm, social strategies, branding, optimize social strategies
    
Oracle
Published By: Oracle     Published Date: Dec 18, 2012
Social commerce represents a powerful opportunity to engage your new and existing customers.
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crm, oracle, marketing, social catalog, customers, realationship marketing, advertising agencies
    
Oracle
Published By: Oracle     Published Date: Dec 18, 2012
The growth in social media has overwhelmed many marketers. Things are moving so fast that many brand managers stay busy keeping tabs on the latest developments and trends, with little time to look at the mix of social media being put into the market.
Tags : 
oracle, crm, social media, customer marketing, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Dec 18, 2012
This white paper draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.
Tags : 
oracle, crm, branding, social strategies, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Jan 07, 2013
Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
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oracle, crm, customer video, the new standard, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Mar 06, 2013
Getting sales territories and their associated incentive compensation plans perfect is a challenge even for the most seasoned of sales executives.
Tags : 
oracle, crm, data vs instinct, sales performance, advertising agencies
    
Oracle
Published By: Oracle     Published Date: Mar 06, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips.
Tags : 
oracle, crm, mobility, digital deluge, sales
    
Oracle
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