oracle siebel service

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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
Tags : 
oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Tags : 
cloud, cloud integration, cloud web self service, integration, siebel contact center
    
Oracle
Published By: Oracle     Published Date: Oct 02, 2013
Oracle Service Cloud Integration with Oracle Siebel Service
Tags : 
oracle, cloud, oracle service cloud, oracle siebel service, crm & customer care
    
Oracle
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