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Published By: Great Bay Software     Published Date: Jan 04, 2018
Protecting patients, their PHI and your organizational data is mission critical. With almost 15 network connected IoMT devices per bed having an accurate inventroy, minimizing cybersecurity risks, protecting patients & their PHI data is critical.
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iomt, iomt security, medical device security
    
Great Bay Software
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: The Ariel Group     Published Date: Jan 25, 2017
There was a time when middle managers were seen as fairly expendable. If you needed to cut costs or eliminate layers, managers were the first to get the axe. The realities of today’s environment are changing that, however. Managers are playing a pivotal role, not just in making sure key tasks get done, but in engaging employees to be more vested in the organization and motivated to contribute their best. As we keep asking people to “do more with less,” step up to new challenges, and embrace new organizational directions, managers are the ones who have the greatest opportunity to influence the actions on the front lines. They are also critical for helping organizations keep and grow top talent, a particular concern as employee disengagement and turnover rates are costing companies billions of dollars annually.
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The Ariel Group
Published By: Kronos     Published Date: Jul 26, 2017
When it comes to time, there never seems to be enough. Just ask any payroll professional. Time constraints are nothing new, but what is new is how payroll professionals are tackling the challenge. They are discovering how to strategically leverage today’s best-of-breed human capital management (HCM) technology to better manage the expectations and demands placed on today’s payroll teams to achieve greater business results. By investing in an HCM solution as an integral part of their workforce management strategy, businesses can align and create efficiencies within three core areas of payroll — compliance, processes, and data visibility. This will free up time for an already over-burdened payroll team that can add value, deliver on actionable real-time data, and execute on company-driven projects that can impact organizational goals and improve bottom-line results.
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payroll, human capital management, workforce management, compliance, processes, data visibility
    
Kronos
Published By: Red Hat     Published Date: Mar 28, 2019
Digital business requires a culture of organizational agility, as the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. Most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, so they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. The cloud-native approach modernizes existing applications and builds new applications based on cloud principles, using services and adopting processes optimized for the agility and automation of cloud computing.
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Red Hat
Published By: Red Hat     Published Date: Mar 28, 2019
Digital business brings to mind innovative technologies: mobile devices, intelligent sensors, wearable devices, virtual reality, chatbots, blockchain, machine learning, and other technology. For some, it also reflects the rapid rise of new digitally native businesses that have disrupted traditional business models and destabilized established companies and industry sectors. For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility.
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Red Hat
Published By: Cisco     Published Date: Jul 11, 2016
To better understand the service dilemma and the role of digitization within the manufacturing industry, Cisco initiated a comprehensive research study. We surveyed more than 600 senior manufacturing decision-makers in 13 countries,* from a range of manufacturingrelated segments, along with conducting qualitative interviews with key industry thought leaders, in-depth secondary research, and economic analysis. To explore the business and organizational implications of connected machines in particular, we surveyed both industrial machine manufacturers and “end-user” manufacturers.
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Cisco
Published By: MuleSoft     Published Date: Jan 16, 2018
The enterprise world is changing faster than ever. To compete, it is now necessary to do business at an almost unprecedented size and scale. In order to achieve this scale, winning companies are establishing digital platforms that extend their organizational boundaries. But what is the right way to build these platforms? Read this whitepaper to discover: Why establishing a digital platform is important for today's hyper-competitive business environment How to build a digital platform by creating and integrating APIs Case studies of how organizations built digital platforms and the successful outcomes they experienced
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MuleSoft
Published By: MuleSoft     Published Date: Jan 16, 2018
Everywhere you turn there’s another thought leader or business strategist talking about the importance of digital transformation. In an IT survey conducted by MuleSoft, more than two-thirds of IT decision makers (ITDMs) said they were undertaking digital transformation initiatives. One of the key factors to achieving digital transformation is organizational agility. In this whitepaper we will discuss the measurable and quantifiable benchmarks to achieving greater agility and show how, by implementing an application network, companies in numerous industries were able to meet and, in many cases, exceed those benchmarks.
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MuleSoft
Published By: MuleSoft     Published Date: Jul 13, 2018
"Businesses are currently experiencing a generational shift in competitive and operational environments due to a convergence of technological, social, and economic forces. A single characteristic is emerging as the key factor that determines a company’s success: speed. API-led connectivity is the integration approach that will provide the speed organizations are looking for. It provides an approach for connecting and exposing assets. With this approach, companies can deliver today’s projects faster than ever before while also building an infrastructure to increase productivity on future projects and an enterprise ready for change. In this paper, you'll learn: -How to adopt an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks, exposed by APIs. -How to structure these building blocks across distinct systems, process and experience layers, to achieve both greater organizational agility and
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MuleSoft
Published By: MuleSoft     Published Date: Jul 13, 2018
"The enterprise world is changing faster than ever. To compete, it is now necessary to do business at an almost unprecedented size and scale. In order to achieve this scale, winning companies are establishing digital platforms that extend their organizational boundaries. But what is the right way to build these platforms? Read this whitepaper to discover: -Why establishing a digital platform is important for today's hyper-competitive business environment -How to build a digital platform by creating and integrating APIs -Case studies of how organizations built digital platforms and the successful outcomes they experienced"
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MuleSoft
Published By: Datalink     Published Date: Jun 01, 2012
Assembling an internal private cloud or migrating to an external one is a challenge - both technically and organizationally. Datalink has answers - and a unified solution with the Datalink V-Scape Reference Architecture.
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v-scape, vscape, datalink, architecture, infrastructure, migration, storage, networking, cloud, virtualization
    
Datalink
Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management
    
Dell Software
Published By: Marketo     Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth? Download The Definitive Guide to Marketing Metrics and Analytics to learn about: Establishing a culture of accountability Planning programs with ROI in mind Creating a framework for measurement Embracing revenue performance management Mastering the art of forecasting Building dashboards to inform complex decisions Implementation across teams, tactics, and technolog
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Marketo
Published By: Skillsoft     Published Date: Jun 23, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, talent management
    
Skillsoft
Published By: CDW Symantec     Published Date: Aug 02, 2012
Read the results of Symantec's research on the psychology behind intellectual property theft by corporate insiders. This report addresses the organizational anxiety surrounding potential theft of critical data by employees and describes what is known about the people and conditions that contribute.
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indicators, intellectual, property, theft, symantec, psychology, research, corporate, insiders, anxiety, theft, stealing, steal, data, employees, protection, secure, conditions
    
CDW Symantec
Published By: Payscale, Inc     Published Date: Apr 04, 2018
The business world now revolves around data. All employee actions and organizational decisions are backed by data (or at least that’s the idea). And as we set up ever-more mechanisms to capture information, and new data collectors emerge, there’s no shortage of available data sources.
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Payscale, Inc
Published By: Intralinks     Published Date: Nov 26, 2013
The implications of data loss are significant. Organizations that ignore the law affecting collaboration and information sharing are at serious risk of litigation, fines and brand damage. The paradigm shift from organizationally-defined to user-defined information governance is making it that much more difficult to maintain control of business activity and data.
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intellectual property, sensitive information, privacy, inter-enterprise collaboration, secure documents, security, jurisdictional privacy heat map
    
Intralinks
Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk, bmc
    
BMC Software
Published By: Coupa Software     Published Date: Mar 05, 2015
For mid-size and larger organizations, it's critical to have efficient eProcurement and Procure-to-Pay (P2P) solutions that work closely with their installed financial structure (most likely ERP systems, like those from Oracle and SAP). This report provides guidance not only around the technical steps involved in integrations, but also the human and organizational readiness required to make cloud P2P and ERP integration a success - along with a real-life implementation case study.
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sap, erp integration, eprocurement, financial structure, cloud p2p
    
Coupa Software
Published By: Cornerstone OnDemand     Published Date: Jan 12, 2015
The dreaded annual performance review: whether you’re on the giving or receiving end, it can be an uncomfortable experience for both managers and employees. But it doesn’t have to be. See how great organizations use reviews to: • Motivate employees • Increase employee productivity • Create an on-going dialog between employees and managers • Support overall organizational goals
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performance review, time consuming, reviewers, organizational knowledge, team, manager, employee, productivity, goals
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jan 12, 2015
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: • Motivate managers and employees • Create better managers (not better reviewers) • Improve team performance • Contribute to organizational knowledge
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performance review, time consuming, reviewers, organizational knowledge, team, manager, employee
    
Cornerstone OnDemand
Published By: SumTotal, a Skillsoft Company     Published Date: Jun 24, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, organization, talent management
    
SumTotal, a Skillsoft Company
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
For the most part, even companies using sophisticated technology to provide consistent access and answers across channels still view customer service through a traditional lens of serving the needs of the customer—despite its usefulness in marketing, building brand equity, up- and cross-selling and driving loyalty, as well as capturing the voice of the customer for product and service improvement and new product and service ideas. Even when serving customers is seen as a strategic goal for the entire organization, few companies seem to be leveraging customer service as a true organizational
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
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